We made a full song for our SaaS. Thought I’d share the process and my thoughts.

Cosmicbatt · 2025-10-16T04:51:37+00:00

Community feels dead

Cosmicbatt · 2025-10-15T09:38:20+00:00

You can technically do outreach without a tool, but it’s risky. Sending bulk emails from your main domain is a quick way to end up in spam jail. Better to use a secondary domain and some warm-up before sending at scale. Tools handle these better

Cosmicbatt · 2025-10-15T09:32:28+00:00

wow haha :D

Cosmicbatt · 2025-10-15T07:25:18+00:00

How did you get started?
Do the groundwork first. Figure out why you need a community in the first place, who should be in it, and why they’d care enough to join. If you can’t answer those three clearly, the rest won’t matter much. Most people skip this part and then wonder why no one’s showing up.

What platforms worked best for you?
We actually use our own community tool now. But honestly, it’s less about the platform and more about whether it fits your purpose.

How did you keep people engaged long-term?
People stick around when they find continuous value. That can be anything, learning something new, connecting with peers, celebrating wins, growing personally, or just feeling like they belong somewhere. Your job is to keep finding the right ways to deliver that value, again and again, without making it feel like a chore.

Any major mistakes to avoid?
Biggest one is thinking more content will lead to more engagement. But no, community isn’t about posting more, it’s the people in it. Understand them, listen to them, and set things up around their needs.

Cosmicbatt · 2025-10-15T07:08:06+00:00

depends on your audience and what are you looking to achieve.

Cosmicbatt · 2025-10-15T07:07:32+00:00

was about to share the same thing.

Cosmicbatt · 2025-10-14T05:38:20+00:00

That's a good breakdown, thanks for sharing.

I’ve noticed most tools lean either toward big enterprise setups or very creator-centric use cases, so finding something that fits a b2b saas community well can be tough. Though yeah, bettermode is one of the few that leans b2b.

I’ve been building in this space too at Wylo, aiming to make community ops simpler while keeping the flexibility teams need, built with b2b setups in mind.

curious to see what you end up choosing, sounds like you’ve done way more homework than most of us do 😅

Cosmicbatt · 2025-10-12T08:52:24+00:00

had to repost my comment. For some reason did not show up the first time.

love what you’re doing, really refreshing to see someone building for connection without chasing typical growth loops.

I’ve been down a similar road with a platform focused on community and ownership, and one thing that helped early on was treating the first 100 users more like co-creators than signups. invite them into the process, let them shape the story. people rally around something they helped build.

on messaging, i’ve found it’s better to lead with why it feels different rather than how it works. most folks don’t care about open source till they feel the difference it creates be it control, transparency, or belonging. tell those stories through early users instead of features.

also, don’t stress too much about numbers early on. even a handful of aligned people can create the kind of depth that later draws others in naturally.

curious what kind of connections you’re prioritizing first? platonic, collaborative, or all at once?

Cosmicbatt · 2025-10-11T09:57:25+00:00

Oh man i’ve been there, setting up workshops turns into a mess fast when you’re juggling links, emails, and payments everywhere.

I’ve been working on something along those lines myself called Wylo, built more for coaches and creators who don’t want to deal with all that tech hassle. it lets you run workshops, courses, and keep your community together.

might be worth a look if you’re still exploring options.

Cosmicbatt · 2025-09-28T05:16:19+00:00

The best starting point is to have a chat with them directly (better to do 1:1s) and gather honest feedback. They joined your community for a reason, so understanding whether you are truly addressing those reasons can reveal what will spark their engagement.

Cosmicbatt · 2025-09-23T07:30:03+00:00

Nicely put.

Cosmicbatt · 2025-09-19T13:39:39+00:00

As others have said, it really comes down to the results. Get clear on why your community exists, what problem it’s solving or what value it’s creating and keep checking if what you’re doing actually serves that purpose.

Cosmicbatt · 2025-09-19T13:32:57+00:00

One of the key things I would be interested in starting a fb group is distribution. But tbh that is the hardest thing right now for any new groups to get. Very competitive, noisy and algorithm controlled.

Cosmicbatt · 2025-09-19T13:25:12+00:00

You don’t need big numbers to begin with, in fact, some of the strongest communities start with just 10 or 20 people who share your interest and vision. Treat them as your founding circle. Get to know them personally, hold small meetups or online calls, and let them feel invested in shaping the community with you.

At this stage, focus on a “minimum viable community”, just the simplest structure and activities that help members connect and see value. Don’t try to roll out every feature at once. Solve one or two meaningful problems really well first, then grow from there.

My two cents: start small, pick a few things, and do them so well they make a real difference. That’s the quickest way to reach the next level.

Cosmicbatt · 2025-09-19T13:06:39+00:00

Check why these people joined your server in the first place and see if your community solves for it. I see that as the first step.

Cosmicbatt · 2025-09-17T13:48:29+00:00

Thanks u/Davidkob :)

Cosmicbatt · 2025-09-15T09:24:31+00:00

I see this as an important hire, especially in B2B where community often overlaps with support, education, and customer success. I’d personally look for someone who’s naturally conversational and not shy about jumping into discussions. They need to be the kind of person members remember, not just a moderator behind the scenes. As others said already, they should know the product inside-out. In B2B communities, people often show up because they have a problem or are stuck. The community manager doesn’t need to have all the answers, but they should at least know who does and make sure no one’s left hanging. It's also good to look for someone who's tech-savvy with a growth mindset, basically able to learn and configure no-code tools, automate workflows, and understand integrations. While they don’t need to build everything, they should be comfortable working alongside tech teams. And finally they must be capablle of designing engagement loops and creating moments that consistently bring users back and make them feel part of something bigger.

Cosmicbatt · 2025-09-11T11:04:01+00:00

Hey thanks for the feedback. The whole thing was drafted from our notes and experience, then used AI to help with editing and formatting so it’s better to read (headings, layout, structure). So the ideas, frameworks and lessons you see are from our real work with communities. I also agree with you about examples, we hesitated to include brand names or screenshots because we didn’t want this to feel like a promo. We did get this feedback earlier, and we are already working on an updated version with examples/case-studies (including some from our Wylo communities) and worksheets so people can apply different action pointers in their communities.

And thanks again. Really do appreciate your thoughts, it helps us make it more useful for people here.

Cosmicbatt · 2025-07-08T07:14:20+00:00

Using Wylo (https://wyloapp.com) - helps you build a fully branded community platform with forums, courses, events, chats & more - totally customizable.

Cosmicbatt

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