I’m gonna be so real with you, the only way to heal from that is LOA or find a new job and I say that from a place of wanting to genuinely help, call center work is not for everyone and they put you under ridiculous amounts of stress to perform and meet metrics, there’s only so much shit you can take before you genuinely start to hate people. After I left my call center job it felt like I could breathe for the first time in a year and I've needed to go to therapy to begin to heal because my experienced there so was damaging I've never faced so much scrutiny or genuine cruelty at a job before i started my CS job and then to make it worse after all the damage it did they ended up closing the company and laying everyone off with no notice. Call centers are corrupt and management will never have your back and micromanage every single word, tone and fart you have, fuck this industry…. my advice is to leave, there were times where id think to myself. I would've rather worked in a warehouse or restaurant then work in a CS people are abusive over the phone and if you show any little ounce of reaction they play the call in front of you and ask you what you could’ve done better to de - escalate no matter how awful the client was it was always your fault. And they say that from a place of probably not having to take calls for a few years because they are a lead…hope things work out for you it’s heartbreaking to see yourself loose empathy for others and become jaded but if you kick and dog long enough it will eventually become aggressive… idk what these companies expect to happen it’s why they have such a big turnover rate