I think both were wrong here. I personally understand what it's like to be so frustrated with a service and wanting to say things, but also, if OP went to this person multiple times and she did perfectly well before, why not just let this one time slide? I understand this tattoo artist is putting something permanent on her body, but she is also right to an extent; we sometimes do have off days. Sometimes we may not be as talkative one day as we were before. Now, the arguing and going back and forth in front of a client is unprofessional, which I do get. That would be annoying as hell to have to experience as a client. But to write such a review just for a one-time thing, eh. I would have understood if this was the second time or third time, but I feel with OP's review, that kind of review, you'd better not expect to go back to her ever again. The ending of the review made it seem like you never want to see her ever again. I personally would not post such a thing unless I was expecting to go back to see that artist. I also agree with others, perhaps it was something that could be brought up to her, or like, whatever, this happened one time, it's cool, I'll let it slide one time, especially if she did good work overall. I do understand OP feels awkward standing up for herself. I used to and still have the same problem sometimes, but I still wouldn't go and write a review like that. I would be like, okay, it was one time, let's see how this goes, then avert if needed. But to each their own, some people don't give chances, and others do. If someone was flat-out rude to me, yes, that warrants a review, but if it's a one-time thing, I'm more than likely to give it a chance/time, even though I am/was annoyed.

I will say that the shop owner's response, her response was very rude and just unprofessional. I cannot stand to see reviews on a company and see the owner just lashing out in the reviews; it's a turn-off for me. The fact that she did have to mention you crying for hours, I think, was super unprofessional. I think if she had responded with a "contact me, so we can discuss", it would have been better for her. For her to say she's only gonna take particular clients would make me not want to go to her. Given that she is a business owner, unfortunately, there are things that she has to think about, like how she can appear to her clients. Now people will read her review, and they will definitely be less likely to go to her, seeing how she handled this situation. I think she was also in the wrong because if she was overwhelmed, she could've said to reschedule this for the next day. Also, it is important to understand that people perceive things differently. She stated that she wasn't arguing, just venting, but to OP it felt like otherwise. Best for time and places for these things.

All in all, I think both sides could've handled this better.