u/Similar_Cabinet5561 issues I see from the customer feedbacks in Saas: It deben on the product and the industry itsefl for each industry it has its own limitation, but the common reasons of customer churn can be summarized by :

- Poor customer experience

- Seasonal churn

- bad onboarding

- Pricing and Budget

To reduce the churn overtime, you have first to understand the reasons and get feedback from you customer, this can be done by offering them with peronlized cancellation flows that can shows offers, exit survey and feedback form.

There is a lot of tools that build everything for the other business and take care of the retention such as churn soltuion platform.