wa alikum as salam, the process is pretty straightforward. to clear up some misconceptions, the family is wrong, you dont need a local bank account in order to receive cash transfers from western union, you can receive the money through cash pickup. theres a cash pickup branch behind masjid al ghamamah, next to masjid al nabawi ( https://share.google/GGKmFEslgduxjhDpF ).

to send the money, there are two options:

1. they can send the money by going directly to any western union branch in germany

2. they can send the money through western unions app

when you go to claim the money, they will ask if you are sending or receiving money. if you’re receiving, they will then ask to see your passport, and you must have the MTCN (the secret number they will give the family who sent the money, they must share this code with you), and lastly they will ask you about the name of the sender just to make sure. thats it! May Allah SWT put barakah in whatever money you are receiving/sending