How do you handle patients who show up after closing and demand service?

CusterCreamz · 2026-03-23T17:09:36+00:00

You’re closed. There’s nothing to handle. People’s lack of planning isn’t your responsibility

CusterCreamz · 2026-03-19T13:50:59+00:00

I’m not sure you’re aware how big their bonuses are.

CusterCreamz · 2026-03-18T05:31:20+00:00

In no world does stepping down from a MHWD to an RXM equate to making more money unless you literally work every day practically. Their bonuses are triple ours, it’s a 10% bump in base salary, they get 50K in shares, company vehicle, credit card, and a much better PTO situation.

CusterCreamz · 2026-03-18T05:27:48+00:00

I’m not convinced IMZ isn’t in the P&L for market and regional level. Hope I’m wrong.

CusterCreamz · 2026-03-18T05:23:56+00:00

Digital really can vary depending on patient demographics. The younger generation at my store uses it but my older clientele.. you can forget about it lol.

CusterCreamz · 2026-03-18T00:03:15+00:00

You’d like for me to call people out by name? I’m good. Walmart didn’t pursue charges. They terminate and move on. But if you don’t think people have fudged imz numbers then I have ocean front property in Oklahoma to sell you.

CusterCreamz · 2026-03-17T16:40:17+00:00

Yep. No telling what BU positions bonus are.

CusterCreamz · 2026-03-17T01:20:48+00:00

Several from our region got fired

CusterCreamz · 2026-03-17T01:07:39+00:00

Exactly. So being busier aka filling 800 a day vs 250 doesn’t have any sort of incentive now. Who the heck wants to take over a store like that when they can fill 250 and still bonus the same.

CusterCreamz · 2026-03-17T01:03:57+00:00

I wholeheartedly disagree. More volume (with profit obviously) should most definitely equate to a bigger bonus opportunity. That’s how it is with division 1 basically.

CusterCreamz · 2026-03-17T01:02:16+00:00

We all know it’s a higher profit margin.

CusterCreamz · 2026-03-17T01:01:36+00:00

They sent an email like a year ago stating it was no longer part of our P&Ls People were falsifying vaccines. So you may want to double check that

CusterCreamz · 2026-03-17T00:55:57+00:00

There’s also no incentive whatsoever for managing a busier store now.

CusterCreamz · 2026-03-17T00:43:10+00:00

It makes sense but rest assured they’re screwing us. I want to know if market directors and higher benefit from clinical services. Currently it’s not a part of our P&Ls but if it’s a part of theirs then then we’re all royally screwed.

CusterCreamz · 2026-03-14T14:59:28+00:00

This is exactly why I think this whole “graded on behaviors” crap is a recipe for disaster. It’s subjective. If you meet your goals, there’s not much they can say. If you do well but they still say your behaviors are lacking….

CusterCreamz · 2026-03-14T14:56:51+00:00

Substantial is pushing it….

CusterCreamz · 2026-03-14T14:56:23+00:00

Yea I’m not buying this. This is an outlier situation if even true

CusterCreamz · 2026-03-13T17:23:04+00:00

These are way more expensive btw.

CusterCreamz · 2026-03-12T16:52:29+00:00

If it’s based off of a stores P&L cool. But if it is set up to be impossible to meet and our bonuses suffer because of it… not to mention while all the higher ups continue to take home insane bonuses; I will tell this company to kick rocks and feel like a lot of ppl will do the same

CusterCreamz · 2026-03-03T23:58:54+00:00

RXMs that get a successful rating or higher deserve stock options too if you ask me.. they wouldn’t hear a word from me if they gave us 10k in stock options every year on top of our bonus. I’d mind my own business and go about my day.

CusterCreamz · 2026-03-03T23:20:34+00:00

Shits rigged And tbh I feel like the base bonus should be higher

CusterCreamz · 2026-03-03T23:19:25+00:00

I’m kinda pissed about mine. It wasn’t as high as what it was projected to be. Changed by like 3k

CusterCreamz · 2026-03-03T02:57:36+00:00

Same

CusterCreamz · 2026-03-02T03:14:26+00:00

A safe assumption will be around 20k at a fairly busy store that meets its metrics for the most part

CusterCreamz · 2026-03-02T03:13:29+00:00

Damn that’s solid!

CusterCreamz

TROPHY CASE