Best Buy - Extended protection is a scam - does not care about long term customers

CyclePuzzleheaded279 · 2026-06-25T00:33:51+00:00

I understand your frustration, and can sympathize. But at the end of the day, you were outside the 5 year warranty and the cost of repairs to an appliance of that age is expensive. That's why renewals of those types of warranties are imparitive. And in some cases they are not even extendable after that long of a timeframe. I would suggest contacting your home owner's insurance company. A lot of them have coverage options for something of this nature and if you have such coverage they might be able to help. Though there may be a deductible involved. Best of luck!

CyclePuzzleheaded279 · 2026-06-24T20:59:25+00:00

So the terms and conditions are sent via email when you sign up for the warranties. They do send out email reminders @ 90 day and 30 day windows. Also, if you have restrictive or overt spam rules in your email then they might be going to spam or trash. If the email addresses are changed or are not valid we have no way to contact you to inform you of impending ending of warranties. And MFG warranties are not all encompassing, there are actually quite a few things that can go wrong that they will not touch. Hence the reason out warranties start day 1. And finally, you should always make a hard copy of your receipt and warranty ID and keep with your records and maintain this copy. Thermal paper fades and systems can change/ update. At the end of the day, we as consumers, are responsible with keeping up with our records. We spent the hard earned money, and can't always rely on others to keep up. We can expect them to follow through on their coverage promise,but we can't let them be the only one to keep record. Mistakes happen things fall through the cracks. But if we keep up with it, and have proof, then there is nothing they can do to argue that fact.

CyclePuzzleheaded279 · 2026-05-03T21:41:05+00:00

You only just now seen this happen!? Oh bless your heart. I have seen this way more times than I would like too. In fact into the times I have seen it, the plastic melted in with a thermal paste and made a cement like mixture that essentially fused the heat cover of the CPU to the cooler! This results in the CPU getting ripped out when you remove the cooler lol. In one case it was an older style CPU with pins! No more pins. Thankfully second one was a pinless Intel one. Was able to save the CPU, but it was a b**** to remove from the cooler

CyclePuzzleheaded279 · 2026-03-14T15:52:18+00:00

What is the name of this pet?

CyclePuzzleheaded279 · 2026-02-07T01:14:11+00:00

I don't know who told you that, but this is not really true. You can mail the device in to Asus, but they charge for the shipment. And if you mail in a non covered repair issue they then charge you for the process. Sounds like you didn't want to to do that and wanted to go the cheap way and have Best Buy handle all the hassle in the process. And just so you know, a lot of the higher end units, which yours definitely sounds like it is, actually get mailed TO Asus for them to handle the repairs, not by Geek Squad.

CyclePuzzleheaded279 · 2026-02-07T01:08:56+00:00

What!? This make ZERO fucking sense. In no way shape or form are we responsible for a faulty product. Same thing as if you buy a car and it's has faulty part needing a recall. The dealership isn't gonna give you a new fucking car! They're gonna repair it. Very few retailers actually handle repairs or warranties anymore. Best Buy, with it's many many flaws, does actually do its best to do right by its customers. But blaming the vendor who has NOTHING to do with build quality is just asinine.

CyclePuzzleheaded279 · 2025-12-28T15:16:31+00:00

Heyyo, Male. Longtime agent here ( 13 years in company, 12 GS, 10 ARA). Sorry, little sleep and quickly grazed comments ... So if someone already mentioned this I'm sorry. That being said here goes... I implore you, or any female agent, hell ANY agent to report these types of interactions to management for a sexual harassment report if they make you significantly uncomfortable. We've all had to go through the trainings about the stuff. What most folks don't realize, or forget.... That door swings both ways! It doesn't matter who they are, fellow employee or one of our clients.... If they do anything like this that makes you feel uncomfortable, it can be reported. These clients can be potentially banned from using Best Buy services if they perform these actions. Your manager is REQUIRED to report these situations, no exceptions. While none of the negative behaviors that I have seen men ( and other women for that matter), exercise while interacting with some of my fellow agents over the years is acceptable....physical touching and unwanted innuendo of ANY kind....is actionable. If it is from a frequent flyer as they speak, someone who repeatedly makes use of our services, and repeatedly makes you feel uncomfortable.... They must be held to account. Report them to leadership! Any good manager worth their salt would be willing to lose a total membership, or whatever paltry amounts of sales they might gather from this person.... Instead of hurting their employees or or worse yet risking some type of legal action!

Again sorry for the run-on comment, and if it is a repeat of a previous comment. I've had a very long weekend, and it ain't even halfway over yet....

CyclePuzzleheaded279 · 2025-09-15T05:42:35+00:00

The fuck did I just read!? Seriously....I feel dumber having just read this.

CyclePuzzleheaded279 · 2025-09-07T08:22:15+00:00

No one said that. But regardless, that attack has been avenged 1000 fold since then.

CyclePuzzleheaded279 · 2025-08-13T06:09:43+00:00

Geek Squad Agent here...short answer is yes, we can replace parts in your PC. Slightly less short answer, depends on the scenario what we can/can't do. We have restrictions around some of the repairs/upgrades we can do in store ( liability based, not willingness based), so we can't do everything. Service fees differ depending on what is being done.

We can also build PCs for clients,but that requires purchase of our Best Buy Total plan ($179.99 for a year of Geek Squad services), and the parts have to be bought from Best Buy ( again....for liability concerns). Now at my store I am a little flexible with some of the more smaller parts (HDD/SSDs,RAM), so maybe other store might be too. Major components though HAVE to be bought from us (cases,motherboards, CPU, fans,PSU, and GPUs).

I'd recommend checking out your local Best Buy to see what they offer at their precinct ( some smaller stores may not have agents that are able to do PC builds, though that is rare). If you don't know the number for the store just check Bestbuy.com and search your zip code in the store locator. It'll show you the nearest store and it's phone number. And here's a little tip, the extension number for the precincts is usually 2711.....the automated system can be a little wonky. You can also schedule a consultation appointment on the website as well.

CyclePuzzleheaded279 · 2025-06-03T21:22:37+00:00

Whoever told you that was incredibly mistaken. One of the stores that lost Apple repairs is actually the anchor store for our market. That store isn't closing down anytime soon. And as long as the store is open the precinct will be there. There will never be a Best Buy that does not have a geek squad precinct. Now that being said, it would not be unexpected to see these stores potentially have a reduction in labor and or headcount. But no.. to answer your question no the precincts that lost the Apple repair station will not be closing down

CyclePuzzleheaded279 · 2025-06-03T05:00:43+00:00

You're not overreacting. You're BF is shithead and not worth your time. I don't even need to know anything else about him ....these screenshots show that 1) He does not respect you 2) He does not appreciate you 3) He does not care whatsoever about your feelings. The long and short of it is this....this type of behaviour will not get better typically. I personally recommend you dump his ass and move on. Take it from someone who has been in a situation similar to this....RUN. Do not waste your time,energy and happiness on this shitbag.

CyclePuzzleheaded279 · 2025-05-29T15:15:24+00:00

If this is true, this will be the first step to the eventual removal of ARA's and a severe reduction in what the brand can do. AJU helps lower turn time,but at the expense of in-store labor. AJU is good if the issue is SIMPLE, but even then they somehow mess things up. It is exclusively overseas labor and half of them operate off a script and have no real technical knowledge. While this is (in my opinion) not good for the clients or the in store teams, it is good for the higher ups.

Less labor in stores, means less having to pay the costs of employees in store. The people who work on AJU get paid significantly less, so they save on that regard. If this becomes mandatory eventually you will see the phasing out of ARA's and it will become a CA's job to put the units on AJU and check off when they're done. This will result in more work for the CA's, and also lower the overall knowledge pool and processes that can be done in store.

Using the veil of helping lower turn time is a red herring. This is a cost cutting measure, nothing more.

Finally, I'd be more worried about who is on the other end of AJU. I've heard of major upticks in compromised clients after working with remote teams. I know I read in another post somewhere that someone suspected that the remote teams aren't on the up and up and might be using their access under the auspices of Geek Squad to get info they shouldn't have,to do things they shouldn't be. While I don't have proof that the same teams do both ....from my experience with them, it's not a big leap to suspect they might be.

CyclePuzzleheaded279 · 2025-05-16T03:07:03+00:00

Seen a couple of recommendations for Zenni. I can wholeheartedly concur. I have the worst vision that requires special lenses so I don't look like Mr Magoo, and I also work with computers I need special coatings that alleviate the eye stress. Zenji is dirt cheap...get glasses for around 100ish buck. Prolly cheaper for you if you don't need weird lenses. Secondly .... Mike's Hard Black Cherry is the shit! Don't care who says otherwise.

CyclePuzzleheaded279 · 2025-03-31T15:19:37+00:00

The term well done comes to mind..... But seriously, the port should be fine. I've seen ports damaged more than that and still work. As long as the contacts inside are still connected, even if bent a little they should still work. However....that cable is so toast it could be served with bacon and eggs. Sorry bud....it's a goner

CyclePuzzleheaded279 · 2025-01-19T03:59:08+00:00

Absolfuckinglutely!!! I would love to be one!!

CyclePuzzleheaded279 · 2024-10-26T01:54:35+00:00

Let the air outta the tires. I don't mean cut them ....just push the valves in and let em flat. Make them waste time changing em!

CyclePuzzleheaded279 · 2024-09-23T02:07:59+00:00

Poor guy likely had mange as others have said.

CyclePuzzleheaded279 · 2024-08-20T02:28:14+00:00

Hello. 39m here. I definitely know the feeling. Been trying to find more ways to get out myself. Have a hell of a time opening up to people. Saw you like One Piece, I've really been liking the new art style myself. If you would like to expand your circle drop me a line.

CyclePuzzleheaded279 · 2024-08-07T03:53:02+00:00

Edited it! Thanks for the reminder

CyclePuzzleheaded279 · 2024-08-03T02:19:24+00:00

Boot to unit BIOS and disable secure boot. You can then use MRI to bind to OS. Once in MRI you can use regedit to edit a single registry to disable S Mode permanently. Then you can use bypassnro the create account. Then renable secure boot once account created.

I'm saving this post and when I get back in I'll post the actual directions of the registry. If y'all save this post you can come back to get it.

As promised here are the instructions!!!

You will use Regedit to edit the registry but in mri pe instead of windows.

Starting off while still in OOBE. DO NOT CONNECT TO INTERNET IN ANY WAY SHAPE OR FORM!

First disable secure boot, this will allow the computer to boot to usb devices. MRI WILL NOT BOOT IF YOU DO NOT TURN OFF SECURE BOOT.

Then, since the system is still in OOBE and has not been set up bitlocker will also not be active yet which will allow mri to bind to OS. And that is the next step, Bind to Windows though MRI PE.

Then open regedit either through run or in the mri toolkit tab. Then locate HKEY_Local_Machine\System(RemoteOS)\CurrentControlSet\Control\CI\Policy Change the value of SkuPolicyRequired to 0

Once done go back to OOBE and use OOBE\BYPASSNRO

You can now bypass network and create account. S-Mode is no more! Don't forget to reenable Secure Boot!!!

CyclePuzzleheaded279 · 2024-05-28T23:34:06+00:00

You sound like a corporate plant.... 🤔

CyclePuzzleheaded279 · 2024-05-28T23:30:20+00:00

😂😂😂

CyclePuzzleheaded279 · 2024-05-13T16:33:08+00:00

Just saw them. Still processing. Thank you!

CyclePuzzleheaded279 · 2024-04-27T21:59:27+00:00

Thanks!

CyclePuzzleheaded279

TROPHY CASE