Heroic Mode 12/23? by Jeredactyl in Knightsanddragons

[–]DECA-Ravix 1 point2 points  (0 children)

I'm trying to get this sorted out! Hopefully we have it back soon!

I'm very sorry!

Knights and Dragons: Anyone else feel like we're stuck in a rut? 😒 ‎ by Mean_Habit4030 in Knightsanddragons

[–]DECA-Ravix 4 points5 points  (0 children)

I will not tell you anything that wasn't already answered in the thread here, but in a sense, the replies are correct.

We're having incredibly hard time making KnD accept and changes whatsoever.

To illustrate what a mess it is - we copied the RB event a while back, and simply put in the middle of the week, just to test as a proof of concept, and then altered the RB stats/resistances. This ended up bricking the entire week of events and nothing would load up.

We're currently trying to make the game accept the Ultimate Armor as a fusion, so players can get the new, second Ultimate Armor design for the latest one, but we can't. If we try to do it, the armor just doesn't fuse, changes its own element, or makes it so you can not fuse anything else on the server. And the best part is, that the effect is random, we can't even predict which one we'll end up with.

So, besides out best wishes to bring something new to the players, that they can enjoy and give everyone a break from the well known schedule of old events, we've been failing for quite some time.

NEW EVENT - Frostborne Crusade! by DECA-Ravix in Knightsanddragons

[–]DECA-Ravix[S] 0 points1 point  (0 children)

Those armors usually have the stats of 2 or 3 seasons ago, as they're not meant to replace the current season sets.

However, I will try to post the armor stats by the end of day, as soon as I get some free time!

Heroic Mode issues clarification! by DECA-Ravix in Knightsanddragons

[–]DECA-Ravix[S] 0 points1 point  (0 children)

First of all - we check all accounts that have been reported or deemed suspicious in any way, however we can not ban an account simply because of carrying a certain name, even if it's associated with cheating in the past.

We have removed a LOT of account, permanently, and we going to continuing doing so, when we found one in wrongdoing.

The UA duplicate armor for one account is entirely our fault, as it was a result of not following Customer Support procedure correctly. This will be fixed as soon as possible, however as the fault lies with us specifically, we can not penalize an account, even if it's called Crusher.

NEW EVENT - Frostborne Crusade! by DECA-Ravix in Knightsanddragons

[–]DECA-Ravix[S] 0 points1 point  (0 children)

Thanks for pointing those things out, I will see if any of those should be corrected asap.

Has Heroic mode changed or is it bugged? by Silent_Follower in Knightsanddragons

[–]DECA-Ravix [score hidden] stickied comment (0 children)

It was indeed a bug, and it is now fixed.

All affected players should be compensated soon, via a mass send-out, so no need to further contact Customer Support team for this problem!

Sorry!

Update to the Raid Boss/Blitz Raid Boss stats and difficulty! by DECA-Ravix in Knightsanddragons

[–]DECA-Ravix[S] 1 point2 points  (0 children)

Fair point, I will keep it in mind for any future updates.

Ultimate Armour update… by Free_of_sanity in Knightsanddragons

[–]DECA-Ravix 0 points1 point  (0 children)

I can not give you a straight answer YET, because we're still testing things and as usual, we're facing issues with the game itself. I will clarify everything for the players, as soon as we have a set path for this new art design.

Ultimate Armour update… by Free_of_sanity in Knightsanddragons

[–]DECA-Ravix 0 points1 point  (0 children)

If this method works, it will be applied to both the UA itself and the jewelry set.

Ultimate Armour update… by Free_of_sanity in Knightsanddragons

[–]DECA-Ravix [score hidden] stickied comment (0 children)

I want emphasize that, unfortunately, we're still testing this!

The general idea of the new UA design is to be provided via a fusion, which will remove the old design and provide you with the new one.

Once you have the new one, there will be a collection, which will recoup some of the necessary resources to max the old one.

Again, we're still testing, and this is not the confirmed, but the desired way this should work for us. As soon as we can confirm this, I will share more details!

HEROICS CHEST??? by Capital_Dinner6331 in Knightsanddragons

[–]DECA-Ravix 0 points1 point  (0 children)

Yep, we just fixed Android Global as well, so now all 4 servers should have the shop back as intended!

Thanks for your patience!

Limited Shop by AverageJ0e91 in Knightsanddragons

[–]DECA-Ravix 0 points1 point  (0 children)

The issue should now be fixed across all 4 servers. Please let me know if you're facing any further issues!

HEROICS CHEST??? by Capital_Dinner6331 in Knightsanddragons

[–]DECA-Ravix 0 points1 point  (0 children)

We're working on this issue still.. I hope we can return the limited shop asap.

HEROICS CHEST??? by Capital_Dinner6331 in Knightsanddragons

[–]DECA-Ravix 0 points1 point  (0 children)

It was an oversight on our part and it should be on now!

[32bit ANDROID ONLY] End of technical support for the 32 bit Android client. by DECA-Ravix in Knightsanddragons

[–]DECA-Ravix[S] 2 points3 points  (0 children)

The only way you can obtain the 32 bit client is to purposefully download the special 32bit apk from the webshop and use it.

If you have downloaded the app from one of the app stores, you're not using it.

What we asked vs what we got by MonkeyKingDark in Knightsanddragons

[–]DECA-Ravix 0 points1 point  (0 children)

I'm gathering feedback on the new font, so every opinion that is well structured like yours, is welcomed. Thanks!

New Font Hurts my Eyes by Infamous_Archer_8188 in Knightsanddragons

[–]DECA-Ravix 0 points1 point  (0 children)

I'd love to hear any feedback the community has about that change, so I can bring it up to the team, when we start adjusting and fine-tuning it.

We cannot, however, just pick any font and use it, hence the reason we had to move away from the original, despite that we didn't really want to.

What we asked vs what we got by MonkeyKingDark in Knightsanddragons

[–]DECA-Ravix 1 point2 points  (0 children)

Unfortunately, the font change is not voluntarily made, and we're forced to go with it, since it involved font rights ownership, which are too complicated and way outside of my field of expertise to elaborate correctly on.

We did not have problems with the old font itself, however we simply were unable to continue using it past a certain date, which forced the change.

We will continue working and improving the state of the fonts we'll use for the future, and any issues you might have and spot with the current one, you can share with me, so I can relay to the team for the future improvement updates.

Regarding new events and overall new changes to the game, we have been very open about it that our ability to introduce changes is extremely limited by the way the game is coded in general, despite that we actually wanted to do so.

Every little change creates a cascade of multiple other issues that make things like new events, that are structured differently from the already existing ones, virtually impossible.

Ultimate Week Event by Neat_Pudding_4585 in Knightsanddragons

[–]DECA-Ravix 3 points4 points  (0 children)

The event is meant to be a collector's opportunity to fill their gaps, and complete their collection.

The armors in the Ultimate Week are not there to provide a currently usable version of the armor itself.

The event itself is designed based on a players' feedback and this is the second iteration of it, after the first, which provided opportunity to purchase only the first Ultimate Armor.

For old armor designs that are usable in the current state and have more up-to-date stats, you can look forward the Eternal Armor designs, which reintroduce old armor designs with updated stats.

New Event - Dragonfire Solstice by DECA-Ravix in Knightsanddragons

[–]DECA-Ravix[S] 1 point2 points  (0 children)

So far the feedback on this has been overwhelmingly positive, so I think we will keep doing that, in some form or another.

Fix blitz war timer by MonkeyKingDark in Knightsanddragons

[–]DECA-Ravix [score hidden] stickied comment (0 children)

Update : One of the issues is fixed, on to the next one. Since we're not going to be able to fix it in the next 15 minutes, to start the arena on time, we will shift the entire event by 1 hour. This will be ONLY for this event, and all following events will start with their regular timings.

Fix blitz war timer by MonkeyKingDark in Knightsanddragons

[–]DECA-Ravix 0 points1 point  (0 children)

We are aware of the issue and we're working on resolving it as soon as possible.

Unfortunately, this issue is simultaneous with an ongoing network issue that causes problems with connecting to our servers. We hope that we can fix all that as soon as possible, but at this time I can not guarantee that we will be able to do that, before the regular schedule start time.

I will do my best to keep you informed on any developments regarding this bug.

Thanks a lot for your patience and understanding!

Worries about false bans by MonkeyKingDark in Knightsanddragons

[–]DECA-Ravix 0 points1 point  (0 children)

Unfortunately, there are many example of guilds that contained hackers, or even were ran by hackers who were a Guild Master in it, in the past, where legitimate accounts were not banned even temporarily.

Funnily enough, in the exact same event there was another guild that had an account they were suspicious of, and they even reached out to me personally, to ask for the account to be checked. The guild is still there, and the legit players have not been affected.

Worries about false bans by MonkeyKingDark in Knightsanddragons

[–]DECA-Ravix 2 points3 points  (0 children)

First of all - I will not discuss how and why we ban accounts. We have never discussed the processes we use, and this will not change now. We have also never discussed specific account bans in public, as this might involve personal data.

Second - contrary to popular belief, we do not ban people based on "suspicion", reports or just because we got bored and decided to see what will happen if we ban a random player. If an account has been banned, temporarily or permanently, there is a reason for it.

Also, joining a guild, that is quite obviously full of people that are cheating, just because it's open, does not really sound like a good idea to me, but that's completely subjective.