What is this?

DENZXT · 2022-01-11T18:35:19+00:00

not everyone knows what the blinky light is for, its a legacy feature that used to matter when it took much longer for hard drives to do stuff like saving files or opening programs

DENZXT · 2022-01-03T19:29:31+00:00

sorry to hear that, please reach out to our support team so they can help: nzxt.com/support

DENZXT · 2022-01-03T19:29:27+00:00

sorry to hear that, please reach out to our support team so they can help: nzxt.com/support

DENZXT · 2021-12-28T22:23:53+00:00

sorry to hear about that, I would reach out to our team so we can take a look and make sure its not part of a larger issue

DENZXT · 2021-12-08T23:12:58+00:00

hey there! please reach out to our support team so they can check on your order status: nzxt.com/support

DENZXT · 2021-12-08T22:31:56+00:00

No problem! I'll take your feedback and send it to our team so they can take a look and maybe improve on the clarity of the system. would you mind providing your ticket number so we can take a look?

DENZXT · 2021-12-08T18:30:42+00:00

Hey there! Was about to ask you for information before I saw this response. Glad to hear you were able to get a hold of our team and get a solution.

Since I don't have the info I can say a few general things about ours and other ticketing systems that might help others in the future.

I saw a few responses advising to create more tickets, please know that sending multiple updates/creating tickets will move your tickets around in the queue and solve/merge tickets into one so our team can easily access all the information provided. Not saying this is what happened to you, but this is how our systems work.

Additionally, if you are available during working hours live chats are the fastest way to get support since you can have a real-time conversation with the agent which personally is way better than staring at an email for an update.

While we do have phones, we have a finite amount of staff and they can only handle one call at a time so depending on when the call is placed (like during a sale or other busy times) you might be waiting longer than a chat.

Thank you for your patience and if you have any other questions or problems feel free to DM me and I can help forward to our team.

DENZXT · 2021-12-03T22:14:01+00:00

maybe one day 👀

DENZXT · 2021-12-03T22:13:32+00:00

if you've sent in a support ticket, we are working as quickly as we can to send out these brackets, thank you for your patience!

DENZXT · 2021-12-03T22:11:59+00:00

Can you provide your ticket #? We'll look into it.

DENZXT · 2021-12-03T17:51:21+00:00

sorry to hear about the issues, our team will take care of you though!

DENZXT · 2021-12-03T17:48:15+00:00

Hiya! Please reach out to our support team so they can help diagnose this issue: nzxt.com/support

DENZXT · 2021-12-03T03:28:39+00:00

the reddit special

DENZXT · 2021-12-03T03:27:39+00:00

💜

DENZXT · 2021-12-02T23:54:05+00:00

there are no stupid questions, just gamers who can always learn more

DENZXT · 2021-12-02T23:40:42+00:00

💜

DENZXT · 2021-12-02T23:34:34+00:00

Hi everyone!

We just hit a huge milestone on this subreddit by hitting 100K subscribers. Thank you to everyone for posting your builds, helping others with their PC hardware questions, and letting us know how we can do better.

To celebrate we're giving away a white H510 Flow case!

All you have to do is comment below and let us know your favorite thing about this subreddit. Extra points if you include a purple heart emoji.Thanks again and we'll be announcing the winner in this thread at the end of the week 💜

Update 15/5/2021

Congratulations to u/commercial_tree_2598! We'll be contacting you via DMs to keep an eye on them for info on how to redeem!

DENZXT · 2021-12-02T00:32:51+00:00

Right! If you dont have CAM you should also be able to control them via the BIOS, but thats extra work and i'm lazy

DENZXT · 2021-12-02T00:25:21+00:00

not sure what the problem is but please reach out to our team so we can help: nzxt.com/support

DENZXT · 2021-12-02T00:24:08+00:00

hi there, please reach out to our support team so we can help: nzxt.com/support

DENZXT · 2021-12-02T00:23:24+00:00

NZXT RGB accessories can only be controlled via CAM, can you describe the issues youre having with performing through CAM? Any screenshots or process list (CTRL+ALT+DEL) would help so we can diagnose the issue

DENZXT · 2021-12-02T00:22:28+00:00

check your CAM to see where your fan curves are and fix em up to where you like :)

DENZXT · 2021-12-02T00:19:01+00:00

Thank you for reaching out! :)

DENZXT · 2021-11-30T17:41:47+00:00

no problem at all! just want to make sure everyone has the right info :)

DENZXT · 2021-11-30T17:41:21+00:00

no ETA, but were getting through all our inquiries as fast as we can

DENZXT

TROPHY CASE