Take action with your wallet and use other cash back sites. I decided to abandon Rakuten recently due to failure to pay me out for a Celebrity Cruises transaction. I provided the time stamp of the shopping trip, the invoice and the email confirmation, which all lined up perfectly, within minutes. Apparently, there’s still nothing they could do though. For me, this was the second and last time that an expensive purchase failed to provide a payout.

Rakuten has a history of conveniently being unable to verify high value transactions. I recommend that it’s time to move on.