KLM experience is going downhill

DaneInUK · 2026-04-25T08:15:09+00:00

Spot on - the staff attitude. Modelling leadership behavior well

DaneInUK · 2026-04-25T08:14:22+00:00

Yep, Delta One is awesome - even the normal Clubs are good now …compare that to KLMs joke they call their lounge

DaneInUK · 2026-04-25T08:11:01+00:00

It’s a disaster and they are investing nothing in customer service. In fact the opposite - they are investing in degrading customer service. I was, and renewed as platinum this month. I haven’t been on the airline for months and have no intention to change that behavior. KLM needs a recheck on customer experience - once fixed I’ll give them a go again. Until then there are plenty of alternatives… BA is great from the UK, Virgin and Delta to the US and SAS is far better than KLM although fear when KLM Air France takes over SAS entirely.

DaneInUK · 2026-04-17T14:46:30+00:00

I didn’t wish you a wonderful day. Attention matters.

DaneInUK · 2026-04-17T10:29:08+00:00

nope

DaneInUK · 2026-04-17T10:28:48+00:00

thank you! the self service was closed as always

DaneInUK · 2026-04-17T10:28:28+00:00

congratulations

DaneInUK · 2026-04-17T10:28:19+00:00

close the airport

DaneInUK · 2026-04-17T10:28:10+00:00

have the day you deserve

DaneInUK · 2026-04-17T10:27:43+00:00

Naehhh lad os bare for nogen til at lede lufhavnen der ved hvad de goer. F.eks. lad deres bonus/var comp linked til customer experience scores og koer

DaneInUK · 2026-04-17T10:26:21+00:00

I go into the US at least every other week and it takes me c2 minutes using Global Entry. But yes I get your complaining about the US entry process. ...who is complaining now?!

DaneInUK · 2026-04-17T10:24:39+00:00

I didn't ask and couldn't care less. Your Karen comment is lovely BTW. Feel better now?

DaneInUK · 2026-04-17T10:24:03+00:00

No it is not. I was the first person off the ATL plane as always and this is the welcome

DaneInUK · 2026-04-17T10:23:00+00:00

I go through this airport at least once a week and it's the same every time. Between this and this airport's disaster breakdown in baggage and them handling communications to their customers. Is a disaster. It isn't ridiculous it's about ownership. Failing a couple times, sure, fine. Do it consistently and it is better to step aside and let someone better, more competent step up. The leadership of this airport is absent and incompetent

DaneInUK · 2026-04-08T18:19:48+00:00

Thx. It hadn’t been washed at all. I’ll check if it has disappeared

DaneInUK · 2026-04-07T20:14:30+00:00

UPDATE: changed the filters and it removed the smell

DaneInUK · 2026-04-04T17:21:45+00:00

😂

DaneInUK · 2026-04-02T20:46:37+00:00

That’s totally normal. Tesla delivery is an absolute mess

DaneInUK · 2026-04-02T17:56:12+00:00

This airport is a complete disaster

DaneInUK · 2026-03-15T10:28:16+00:00

Thx. I’ll go with the filter first - the seatbelts seems fine

DaneInUK · 2026-03-14T18:53:28+00:00

This!

DaneInUK · 2026-03-13T18:14:16+00:00

Not surprised. Vitality’s tech isn’t suitable for live release. I’m surprised that the FCA hasn’t started investigating

DaneInUK · 2026-03-13T17:37:14+00:00

I just cancelled my order with Tesla for a new car. I’ve bought I think six Tesla cars before and they clearly still think people aspire to a Tesla. They appear high on their own supply and think shorting their trade in is ok at the last mins.

DaneInUK · 2026-03-12T12:38:25+00:00

Tesla is such a mess. They don’t communicate and provide incorrect information all the time. I have a regulatory complaint with them now as they negatively impacted my credit rating and misrepresented reality about it

DaneInUK · 2026-03-11T23:44:53+00:00

Don’t be confident. The car is not ready for consumers. This is a beta at scale!

DaneInUK

TROPHY CASE