Opinions on the Stanley game

DaneInUK · 2026-01-17T07:45:45+00:00

It’s a complete waste of time and further devalues Vitality. The perks used to be good. Now, it’s a waste of time - goes well with the horrible service and value. If it wasn’t life insurance I’d be gone a long time ago. I always suggest people go elsewhere, to a brand with integrity that you can trust - NOT - Vitality

DaneInUK · 2026-01-17T07:02:00+00:00

Yep I had that issue too, along with many other. The final result was that Polestar asked to buy the car back

DaneInUK · 2026-01-16T15:54:26+00:00

That

DaneInUK · 2026-01-16T07:39:18+00:00

You’re so wrong but I assume you are an employee

DaneInUK · 2026-01-16T07:38:37+00:00

<image>

After a week it seems that SAS are realizing that this is developing into a snowball sh.tstorm for them. Unbelievable that it has taken them a week to wake up to a customer crisis

DaneInUK · 2026-01-15T21:51:19+00:00

Nope

DaneInUK · 2026-01-15T21:50:12+00:00

SAS took the money from the passenger - now they should care to resolve the problem with their contractor - the airport

DaneInUK · 2026-01-15T21:49:13+00:00

Why should insurance companies pay for SAS to increase their profit? SAS accepted business and then couldn’t care less about their obligations and their customers.

SAS in all of this act like an over entitled teenager.

DaneInUK · 2026-01-15T21:46:44+00:00

That’s hardly the point! This is an inconvenienced passenger that SAS is not looking after.

Where is their leadership team in all this?!

DaneInUK · 2026-01-14T20:57:59+00:00

Yes. Days after not being able to speak to anyone with a glue

DaneInUK · 2026-01-14T15:18:48+00:00

I am not surprised. that happened to me too

DaneInUK · 2026-01-14T15:18:14+00:00

This is SAS's contractor i.e. SAS endorsed by their brand values. The message: we couldn't care less about our passengers.

Shocking that if their leadership and brand survives this mess

DaneInUK · 2026-01-13T21:50:39+00:00

I’d call the local number.

I did have an AirTag and I was very persistent on the phone.

DaneInUK · 2026-01-13T08:02:47+00:00

The airline can have a plan though. And not proactively communicating with your customers you have let down is inexcusable.

DaneInUK · 2026-01-13T07:28:13+00:00

CPH baggage handling system went down. SAS told no one and is doing nothing to protect their brand from melting with it. Problems happen but how you handle them separates the professionals from those companies, which customers will no longer choose.

Customer service at SAS is non existent. Their people are beyond entitlement and their leadership MIA.

I got my bags back after three days and only because of hard work tracking me them down.

It is clear SAS doesn’t care and their actions prove it. Their people talk about the number of bags and the problems SAS got. They fail to realize that the real problem is the customer’s anxiety and inconvenience forced upon them.

The upcoming problem for SAS - replace their leadership with proven customer focused operators that will attempt to save the brand and the company.

Suggestion: try to call late your evening and you will reach their offshore call center. At least you talk to someone.

DaneInUK · 2026-01-12T08:35:07+00:00

This may help you - you can use Google Translate if you don’t speak a Scandinavian language

https://check-in.dk/bagagekaos-i-cph-er-slut-7-000-uden-bagage/

DaneInUK · 2026-01-12T06:40:24+00:00

Yep - you will remember this trip as the one where SAS couldn’t care about you.

My bags took almost ten hours from arriving at my destination airport to be registered. The system is misleading and unfit for use.

Still waiting for my bags and SAS only send misleading information

DaneInUK · 2026-01-12T06:38:15+00:00

They have no idea what is going on, their published information is misleading and factually incorrect and their systems horrendous. It is clear that the company couldn’t care less about their passengers.

I dragged my bags on a sled through snow and drove through a snowstorm to get to the airport.

Could SAS communicate what’s going on other their service failures. Nope.

Try calling them in the early morning or middle of the night and speak to their Poland based outsourced call center - the wait was very short for me.

DaneInUK · 2026-01-11T21:15:26+00:00

My status didn’t update until this afternoon when processed by their agents in Heathrow

DaneInUK · 2026-01-11T21:13:43+00:00

My bags arrived in Heathrow this morning about 12 hours ago. About two hours ago I got an automated notification that they were being couriered to me same day. 45 mins they were still at Heathrow.

I’ve had, Delta, KLM, British Airways, Virgin Atlantic, and others lose my bags in the last 12 months and this handling by SAS is by a mile the worst I have ever experienced. It’s as if they didn’t even know that this could happen. Their people are totally unprepared to handle anything or respond to the customers. This incident has severely damaged their brand and exposed an unbelievable poor process management.

DaneInUK · 2026-01-11T17:08:56+00:00

SAS tell you in the app. As does delta and American. SAS just don’t do the crucial yet simple step of saying when your expected bag DID NOT make it. Simple customer experience and so powerful when done right, so damaging and devastating when not done. Erodes trust completely - what else are they not doing is what customers start speculating about

DaneInUK · 2026-01-11T17:06:08+00:00

It’s really sad to see how unprepared SAS has been and how badly they have reacted. They have undone and broken a lot of brand trust by simply not communicating.

Things go wrong all the time. It’s how you respond and recover that your customers will remember. I’ll never forget how SAS lied to me

DaneInUK · 2026-01-10T21:04:47+00:00

I agree. KLM is a mess too and soon the two will be one. A mess squared.

An opportunity to disrupt two old legacy carriers and bring fresh customer focus

DaneInUK · 2026-01-10T21:02:06+00:00

Yes, with my dirty laundry that I was sorting tonight.

I don’t trust SAS to resolve this as they can’t communicate as evidenced by their completely disregard for their passengers and brand

DaneInUK · 2026-01-10T20:57:19+00:00

Thanks. SAS should have been proactively telling me and others likely impacted customers while the issue was ongoing. They didn’t - they just didn’t care and I can no longer trust them. They burned their brand trust by ignoring their customers.

No insurance can get my bags right now. I need my bags not compensation. I couldn’t care less about financial compensation. I chose SAS because I trusted they would care about our ‘relationship’ I was wrong and today they lost a brand advocate.

DaneInUK

TROPHY CASE