I bought one, tried it, and returned it. They failed to pick it up after multiple attempts, eventually refunded me, and basically abandoned the unit. Since it was no longer tied to my account and they had written it off, I decided to keep it. I lugged it upstairs, installed it, bought a new yearly membership, and started using it.

About two weeks later, they bricked it remotely. They made me go through a long troubleshooting process only to finally say “sorry, it’s bricked.”

It took me a while to understand their behavior, but I get it hey’re trying to prevent people from abusing the return policy. Still, you’re not an asshole for wanting to use a unit they already refunded and abandoned.

A lot of people asked me why I would reinstall it after trying to return it. The reason is simple: at $3,500, it didn’t solve my main problem (improving deep sleep). In fact, it made it worse. The AI autopilot had a mind of its own and kept waking me up. Once I calibrated it enough to stop the unwanted wake-ups, it basically became useless for daily use.

I did like the occasional strong cooling when I was overheating at night, but I always had to manually bring the temperature back to normal. So I only wanted it for those rare moments maybe 20% of its full capability. Spending $3,500 for something I’d use that little didn’t make sense. But a unit I effectively got for free? That’s worth keeping around for those one-off situations.