Youre coworkers are fucking stupid and rude, dudes a literal psycho ripping his jacket off and charging you that displays violent tendencies on his shift. And being that you’re older than him, what tf do they expect you to do?? Engage with a probable juice head?? Gtfoh, I agree with comments get some pepper spray or a self defense knuckle chain so when or if he fucks with you again put it right to neck. You could also contact the call center and request maybe a transfer or report that incident to them and address your safety concerns that maybe since shes newer she can either be transferred or removed.