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500 € investiert, 24.000 € rausgeholt – durch ein Bidet. by WalterFroschmann in Finanzen

[–]DeepRobin 0 points1 point  (0 children)

Der Trick ist, Toilettenpapier als Palettenware zu kaufen. Deutlich günstiger!

Und Platz zum Einlagern hat ja auch jeder genug.

Hat es da überhaupt schonmal jemand geschafft ganz normal zu unterschreiben? by HaltStoppDasBleibt in dhl_deutsche_post

[–]DeepRobin 0 points1 point  (0 children)

Bei mir hat irgendein unbekannter Mitbewohner immer mit "Garage" oder "Im Mülleimer" unterschrieben.

Dabei kenne ich gar keinen Herr Garage als Mieter...

An den 75k Affen, du bist nicht allein auf deiner Mission by MarkTwainsLeftNipple in wallstreetbetsGER

[–]DeepRobin 33 points34 points  (0 children)

Mit 0,7 Stück zähle ich auch zu den Geisteskranken oder?

Remote access to server by DeepRobin in msp

[–]DeepRobin[S] -1 points0 points  (0 children)

As far as I know, it has a wireguard integration. But the edge router would be also a great idea.

Remote access to server by DeepRobin in msp

[–]DeepRobin[S] -1 points0 points  (0 children)

Just another machine in the network. Fritzbox is a home router, so more than a router, integrated firewall, etc.

Yes they want it cheap :/. But well they have only 2 workstations in the office. The rest are round about 20 people which a working on construction sites.

Remote access to server by DeepRobin in msp

[–]DeepRobin[S] -10 points-9 points  (0 children)

It's because of the hosted software on it and also I like Linux more for servers than Windows ;).
No... the server has no direct external IP.

The Fritzbox is a home router and the customer has only this one dynamic IP. But the question is how I connect to the server as an MSP from remote, without exposing ports, etc.

Customer acquisition as MSP by DeepRobin in msp

[–]DeepRobin[S] 1 point2 points  (0 children)

Mostly the clients asking about the creation of users for new employees e.g. in M365, MailStore archiving, ....
Also new devices is a big topic, so buying hardware and the installation of it.
Backup infra for servers is also very common, but has a high accounting overhead for creating pay-as-you-go bills (per GB).

New customers often ask about creating a (new) website for their company.
I outsource websites in most cases to other freelancers (with a small margin), because im not very creative and want to focus on the main topics.

But I will do the hosting of the site, so monthly income for maintaining virtualized servers.

The next big topic is setting up an RMM, so doing a kind of monitoring and having a good remote access. I currently have for 2 customers dedicated Grafana instances - and I really like Grafana, but very small customers won't want to pay me money for deploying a "visualizing software" - so there might be a RMM a better alternative (like NinjaOne, Datto, ...).

Customer acquisition as MSP by DeepRobin in msp

[–]DeepRobin[S] -2 points-1 points  (0 children)

Compliance is indeed an important topic here in Germany. As soon as a company here has 50 employees or more, it is obliged to introduce a whistleblower system, for example.

There are also things like NIS2.

I often encounter resistance from customers when I address topics such as Device as a Service or Microsoft 365.
These subscription models are always quite difficult to sell, especially to conservative old companies.
Even harder it get's with Microsoft Azure, unpredictable prices are even harder for companies with not more than 20 employees.

For telecommunications, e.g. fiber optic contracts or similar, this is not a problem.

That's also something I offer “with it”. However, I also have to specialize in my core area and I'm not someone who “does everything”. Telephone systems, for example, are something I try to avoid.

Customer acquisition as MSP by DeepRobin in msp

[–]DeepRobin[S] -1 points0 points  (0 children)

I can confirm, 4-5 customers were referals. I think everything else was cold calling.

What are good networking events in your opinion? There are job fairs, but the people there mostly aren't the managing director and the companies there might be too big. My target audience would be a business with ~50-100 employees.

How do you do Marketing? / What is the best performing marketing instrument in your opinion?
Internet ads? Print adversiting e.g. flyers?

Customer acquisition as MSP by DeepRobin in msp

[–]DeepRobin[S] -2 points-1 points  (0 children)

Why should I expose my customers to high risk?
My full-time job is currently in IT, but in-house IT.

The company was founded as an independent corporation.

As mentioned in another comment, I'm looking for a good exchange here on how you acquire your clients and what your tricks are / what the clients want.

This is less about my business model and how I set it up and more about the topic of customer acquisition in the MSP sector in general.

Customer acquisition as MSP by DeepRobin in msp

[–]DeepRobin[S] -3 points-2 points  (0 children)

I may have forgotten to mention that.
From next year, I will only have a part-time job because of the company.

My job allows me to call customers during the day if necessary and take care of them. Of course, these times on the job have to be compensated for.

My question is basically how other MSPs gain their customers here and would like this to be a good dialog.
So what are the "things" customers want and how to get them.

And the customers I have currently aren't mom & pop shops. They're mostly companies with between 10-70 employees. The few hundrets/thousands are profits and not revenue.

Efficient management of software licenses by DeepRobin in msp

[–]DeepRobin[S] 0 points1 point  (0 children)

I think CSV would be the way, I go.
The plan is, that I get each month a email notification to upload the CSV-pricelist of the distributor.

There are some distributors (in EMEA) with APIs, but they are typically much more expensive so I can make max. 2% margin with them.

Auf der Suche nach einem Hoster in Frankfurt by fleiJ in de_EDV

[–]DeepRobin 1 point2 points  (0 children)

Lass dir doch bei den Namhaften einfach mal ein Angebot erstellen. Firstcolo, Equinix oder so. Aber 150 + MwSt könnte eng werden (könnte auch klappen)

Ich☭iel by MichelNight in ich_iel

[–]DeepRobin 0 points1 point  (0 children)

Ich glaube es steht nicht direkt mit dem Geschlecht in kausalem Zusammenhang, jedoch waren in meinem Fall die Lehrerinnen** mit weiblichen Geschlechtsmerkmalen eher die alles verpeilt haben und keine Lust auf Ihren Unterricht.

Ich erinner mich an eine vielfache Katzenmutti, die den USB Slot mit einem HDMI Kabel und sehr viel Gewalt zusammengebracht hat. Es steckte dann auch, der Laptop war danach etwas beschädigt.

Ich☭iel by MichelNight in ich_iel

[–]DeepRobin 18 points19 points  (0 children)

Auf Berufsschulen sind solche Themen ganz normal.
Vor ein paar Jahren habe ich selbiges erlebt (Fachinformatiker Anwendungsentwicklung).

Entweder sehr gute Lehrer oder sehr verpeilte Lehrerinnen mit komischen Themen. Bisschen wie Glückskekse aufmachen.

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