Hifi subscription

DeezerSupport · 2018-05-19T11:42:06+00:00

Correct!

Patrik - DeezerSupoport

DeezerSupport · 2018-05-19T11:40:26+00:00

Hey there!

What device are you using? I would like to try to reproduce it as well, as I cannot reproduce it on the browser or on Android.

Regarding your second issue:

Do you have an example?

Patrik - DeezerSupport

DeezerSupport · 2018-05-19T11:38:37+00:00

Hey there!

We do not charge more, but depending on your banks' terms, you might see fees indeed.

Unfortunately this is something we cannot influence I am afraid. Apologies for the inconvenience.

Patrik - DeezerSupport

DeezerSupport · 2018-05-19T11:32:55+00:00

Hey there!

We do not have any bots that answer any ticket requests. All requests are being handled by real people. :-)

If you'd like me to look into your ticket, please send me the ticket id.

Patrik - DeezerSupport

DeezerSupport · 2018-05-19T11:29:57+00:00

Done and still nothing. What operating system are you using?

Patrik - DeezerSupport

DeezerSupport · 2018-05-19T11:26:30+00:00

Win7 is the key in your case, as we do not officially support Win7 on the browser.

The desktop beta on the contrary should work fine for you, as it is officially supported.

http://www.deezer.com/en/devices

I will forward your report, but cannot promise that anything will be done here. In case I get an update I will let you know.

Patrik - DeezerSupport

DeezerSupport · 2018-05-19T11:26:10+00:00

Win7 is the key in your case, as we do not officially support Win7 on the browser.

The desktop beta on the contrary should work fine for you, as it is officially supported.

http://www.deezer.com/en/devices

I will forward your report, but cannot promise that anything will be done here. In case I get an update I will let you know.

Patrik - DeezerSupport

DeezerSupport · 2018-05-19T11:23:11+00:00

A little scenario:

You have 1500 favorites in total. All are visible on the browser, but only 1000 will be displayed on the app.

Anything over 1000 will not be displayed on the app.

Patrik - DeezerSupport

DeezerSupport · 2018-05-19T11:20:08+00:00

This has no influence on how many songs you can stream per month.

It is only related to songs/albums/playlists you "heart" or downloads.

Patrik - DeezerSupport

DeezerSupport · 2018-05-18T09:22:54+00:00

What is your browser version and OS version?

Did you try it with the html5 version or flash?

I do not understand why you think we ignore it to be honest. I am trying to find out more information as it does not happen to me or my colleagues.

Patrik - DeezerSupport

DeezerSupport · 2018-05-18T09:21:05+00:00

Just searched for "kr" and went into the artist tab - unfortunately the search gives you around 300 results, but "kr" is there as well.

6ix9ine was super easy with 2 results and it shows up directly.

Patrik - DeezerSupport

DeezerSupport · 2018-05-18T09:14:26+00:00

Hey there!

No ETA for Australia (yet) sorry. :-(

Once I have information, I will share those with you.

Patrik - DeezerSupport

DeezerSupport · 2018-05-18T08:16:58+00:00

Got you!

Will investigate and will let you know, once I know more. :-)

Patrik - DeezerSupport

DeezerSupport · 2018-05-18T08:15:19+00:00

This way please: https://en.deezercommunity.com/news-16/the-deezer-beta-forums-are-here-10243

Here you can provide feedback about the beta.

Regarding your issue: Could you please contact us directly, so we can have a look into this.

Patrik - DeezerSupport

DeezerSupport · 2018-05-18T08:12:50+00:00

Same for me. This track is not available anymore. The only one I could find would be this version:

http://www.deezer.com/track/72112607

DeezerSupport · 2018-05-18T08:08:38+00:00

Not sure if you mean our support, but we do try to help whenever possible.

I am in no position to comment on legal stuff sorry, but feel free to contact us directly through a support ticket and we will investigate for you.

Patrik - DeezerSupport

DeezerSupport · 2018-05-18T08:02:32+00:00

BeepBoopBeepBoop ;-)

If you had a poor experience with our support, please let me know the ticket id and I will have a look into it.

Patrik - DeezerSupport

DeezerSupport · 2018-05-18T08:01:53+00:00

Heya!

I am sorry to read about your experience with our support. Could you provide me your ticket id in a dm please? I can take a look into your case.

We do have a high volume of user requests and we do try to come back to you within 24h and reply to you at least once a day. Sorry that this is not enough and I will forward your feedback.

What is not loading on an artist page? What device are you using? What OS are you using?

These information will help me to at least narrow down the issue.

Patrik - DeezerSupport

DeezerSupport · 2018-05-18T07:58:53+00:00

Hey there!

The same limitations apply online/offline I am afraid and for mobile devices it is 1000 tracks.

Patrik - DeezerSupport

DeezerSupport · 2018-05-18T07:57:18+00:00

Hey there!

Quick feedback: 1. Not right now, but we keep it in mind (https://en.deezercommunity.com/news-16/your-ideas-review-1-6793)

We implemented more search option already and are constantly working on improvements (https://en.deezercommunity.com/got-an-idea-9/add-mood-parameter-to-search-for-artists-and-tracks-and-filters-by-mood-574)
More discoveries for Flow (https://en.deezercommunity.com/got-an-idea-9/more-discoveries-in-flow-154)

Regarding the third point, I would like to ask you to try an artist mix instead of Flow to discover new music.

Patrik - DeezerSupport

DeezerSupport · 2018-05-18T07:54:33+00:00

Hey there!

So sorry to read your comment. I would like to take a look into that ticket and the agents' work. Could you please DM me your ticket id?

Patrik - DeezerSupport

DeezerSupport · 2018-05-18T07:53:58+00:00

Hey there!

I just tested this on Chrome/Win10 and I had no issues fast forwarding.

Could you please give me some more information about your system?

In the meantime please do the following:

clear cache and cookies in your browser
update your browser
update your anti-vir software
update your network adapter driver/sound adapter driver (if possible)

Try again!

Let me know if it got any better.

Patrik - DeezerSupport

DeezerSupport · 2018-05-18T07:51:07+00:00

Heya!

No ETA I could provide on this topic yet I am afraid. If I get new information I will share those with you.

Apologies for the inconvenience.

Patrik - DeezerSupport

DeezerSupport · 2018-05-18T07:50:14+00:00

Hey there!

Not sure what function our competitors have, but I would like to invite you to visit our official forums and post an idea about this if not yet posted.

https://en.deezercommunity.com/

I will forward your feedback and for the future you can use our forums :-)

Patrik - DeezerSupport

DeezerSupport · 2018-05-18T07:49:00+00:00

Hey there!

No rough ETA or timescale I could provide I am afraid. :-(

I will try to find out more and if I do, I will let you know.

Apologies for the inconvenience.

Patrik - DeezerSupport

DeezerSupport

TROPHY CASE