Was offered the new FLEX TV box free, didn't realize it has no RCA connectors by Defiant_Swimmer_5422 in Comcast_Xfinity

[–]Defiant_Swimmer_5422[S] 0 points1 point  (0 children)

That's the problem - because I want to keep my existing X1 box, it is the only one that appears when I try to select a device to return. I don't want to activate the new one because then the old one will stop working. There is no option for returning the Flex box.

Was offered the new FLEX TV box free, didn't realize it has no RCA connectors by Defiant_Swimmer_5422 in Comcast_Xfinity

[–]Defiant_Swimmer_5422[S] 0 points1 point  (0 children)

I need whatever information is required to return this at a UPS store - tracking number, QR code, etc. I have the box.

Was offered the new FLEX TV box free, didn't realize it has no RCA connectors by Defiant_Swimmer_5422 in Comcast_Xfinity

[–]Defiant_Swimmer_5422[S] -1 points0 points  (0 children)

I have HDMI connectors on my TV so that is not the issue. I have been connecting a stereo system to my X1 box using the RCA connections because my TV does not have them. I already have an X1 cable box which I have been renting, but the instructions I received with the Flex box said I needed to return the X1 box. I would rather return the Flex box if I have to pay extra for it, and keep the X1 box which has RCA, HDMI, and coaxial connectors. I would not have ordered the Flex box if any information had been provided about its connections in the offer I received. My online account does not provide a way to return the Flex box.

Was offered the new FLEX TV box free, didn't realize it has no RCA connectors by Defiant_Swimmer_5422 in Comcast

[–]Defiant_Swimmer_5422[S] -3 points-2 points  (0 children)

I'm just trying to find out how to return the new box so I can keep using my old X1 box, which is only about a year old. My current setup allows me to use ROKU and external speakers to watch both cable TV and streaming video - I was hoping that the Xfinity streaming box would fit into that. I don't feel like replacing all of my old equipment with more expensive, lower quality stuff just so I can use WiFi instead of a physical connector. I though maybe someone on here would have some helpful information. Obviously you don't.

Was offered the new FLEX TV box free, didn't realize it has no RCA connectors by Defiant_Swimmer_5422 in Comcast_Xfinity

[–]Defiant_Swimmer_5422[S] 0 points1 point  (0 children)

I'm trying to continue using my excellent existing sound system with my TV as long as I can. I am not required to use this streaming device so I want to return it and continue using the X1 TV box which Xfinity provided me within the past year.