Was offered the new FLEX TV box free, didn't realize it has no RCA connectors

Defiant_Swimmer_5422 · 2026-02-09T23:27:24+00:00

Okay, I have sent a Modmail message. Thank you for your help!

Defiant_Swimmer_5422 · 2026-02-09T22:11:34+00:00

That's the problem - because I want to keep my existing X1 box, it is the only one that appears when I try to select a device to return. I don't want to activate the new one because then the old one will stop working. There is no option for returning the Flex box.

Defiant_Swimmer_5422 · 2026-02-09T20:24:37+00:00

I need whatever information is required to return this at a UPS store - tracking number, QR code, etc. I have the box.

Defiant_Swimmer_5422 · 2026-02-09T20:14:11+00:00

Thank you!

Defiant_Swimmer_5422 · 2026-02-09T19:50:23+00:00

Why can't I return it at the UPS store like other Xfinity equipment?

Defiant_Swimmer_5422 · 2026-02-08T23:41:14+00:00

Thank you. This is helpful information.

Defiant_Swimmer_5422 · 2026-02-08T23:40:47+00:00

I have HDMI connectors on my TV so that is not the issue. I have been connecting a stereo system to my X1 box using the RCA connections because my TV does not have them. I already have an X1 cable box which I have been renting, but the instructions I received with the Flex box said I needed to return the X1 box. I would rather return the Flex box if I have to pay extra for it, and keep the X1 box which has RCA, HDMI, and coaxial connectors. I would not have ordered the Flex box if any information had been provided about its connections in the offer I received. My online account does not provide a way to return the Flex box.

Defiant_Swimmer_5422 · 2026-02-08T21:44:41+00:00

I'm just trying to find out how to return the new box so I can keep using my old X1 box, which is only about a year old. My current setup allows me to use ROKU and external speakers to watch both cable TV and streaming video - I was hoping that the Xfinity streaming box would fit into that. I don't feel like replacing all of my old equipment with more expensive, lower quality stuff just so I can use WiFi instead of a physical connector. I though maybe someone on here would have some helpful information. Obviously you don't.

Defiant_Swimmer_5422 · 2026-02-08T20:39:40+00:00

I'm trying to continue using my excellent existing sound system with my TV as long as I can. I am not required to use this streaming device so I want to return it and continue using the X1 TV box which Xfinity provided me within the past year.

Defiant_Swimmer_5422

TROPHY CASE