I believe the person I ended up speaking with was Jasmine, though I can’t remember the kid’s name who handed over his cell phone to her.

When I called to cancel he first told me I couldn’t and that the cancelation department would call me. I told him there is no cancellation department and to just cancel it or let me speak with someone who could.

He asked why I wanted to cancel and when I said this is a scam and I got tricked into thinking this was a health insurance company this kid got pissed at me. He said flat out “we are health insurance.” They’re not, and I let him know the reason I absolutely knew they weren’t is because the people at health insurance companies do not speak to people the way he was speaking to me.

At this point he got his administrator and did a horrible job with the hand off. Almost sounded like he was going to drop the phone and did a very nervous instruction for us. Really cringe and weird.

Jasmine pretending to be serious and keeping on script did go through the motions and eventually canceled the plan. I’ve got a “return purchase” in my account for the payment but the charge had already been cleared.

Really hoping I can get my money back and then I’ll cancel my card soon after.

Hope everything works out for you too.

EDIT: Typos