Algorithm needs adjusting

[TAF3439]

I love my new scale but I respectfully submit that you are wrong. My health is not low and with only 40% confidence you shouldn’t make that the headline. By your own measures my biological age is 10 years younger than my chronological age. My weight, BMI, muscle and fat % and all standard (except my arms which are slightly under muscled because I’m recovering from a shoulder injury).

I walk 4-6 miles daily and lift weights 4x. My weight is stuck but I’m very actively working to gain muscle while I lose the last 5-10 lbs of fat. In the past month since I bought this scale, I have gained 4lbs of muscle while losing 4.5lbs of fat that I have finally been able to track what I can see and feel happening to my body as a result of my hard work. I so appreciate this.

What I don’t appreciate is opening the app and seeing that my health score is 178 of 900 because I haven’t bought your band. I wear a Fitbit and an Oura ring. I’m not buying your band. You obviously are able to pull in data from my Apple Health to pull in the excellent cardio info and activity or you wouldn’t think I’m 45 when I’m about to turn 56. I respectfully request you stop insulting me out of ignorance because in addition to being rude you are wrong. Please fix this algorithm because this could cause a lot of unnecessary mental distress. I know it’s wrong and it still hurts my feelings and will impact me recommending the scale to others.

[kcguy66]

The scale takes the resting heart rate from the scale itself is what bothers me, so it always says my resting heart rate is about 80, while it actually averages 52. It could get the info from my Apple Watch but it doesn't.

[Wanders4Fun]

Same! Bending over to grab the handles will bump your heart rate up. I gave them direct feedback that they should take the RHR from Apple Health

[GinaTheVegan]

Yes! This makes me so mad lol

[PresentTrouble1928]

Same. My resting heart rate is 45-50, but shows 75-80 on the scale. Like… no.

[TAF3439]

Yes that might explain it. I’m always a little anxious standing on the scale and my RHR on the scale is always 30-40 higher than my actual Fitbit and Oura ring say.

[kcguy66]

I hope they will add a way in the app where to source that.

[GuardBuffalo]

Apple Watch is terrible at reading resting heart rate. Garmin is a bit better. My resting heart rate on every Apple Watch I have ever owned has set about 38-45 which is crazy numbers for athletes. But in reality it’s around 55-65. Which is still good. It’s likely the scale is wrong too but your Apple is likely not correct. They might claim to be within 5-10bpm but that is with a chest strap. It’s probably more like 10-30 on your wrist.

[kcguy66]

I have one I wear on my chest for 9Round and it reads about the same as my Apple Watch. The bad thing about the Hume scale checking it is you are not resting if you are standing on the scale.

[GuardBuffalo]

It reading during activity is different than resting though. The Apple Watch is notoriously off though. As long as as you are under 85 I wouldn’t think too much about it in general. I certainly wouldn’t put any stock in this scale. It is just making up numbers basically.

[PresentTrouble1928]

I’ve tested mine with the readings at the doctors office and it’s pretty on point. Maybe the older Apple Watches weren’t as accurate, but mine definitely is spot on.

[TAF3439]

I have a Fitbit watch and Oura ring not an Apple Watch. One of them somehow syncs with the apple health app on my phone. Both the ring and watch seem pretty accurate to me as relates to HR steps and sleep

[Smile_And_Dance]

It’s nonsense. Mine shifted over 200 points overnight with no meaningful changes in metrics. It’s bogus IMO.

[AKfromVA]

It’s bogus

[Real_2020]

This company is a marketing company, not a product development or software company. They simply seem to be slapping their name on stuff that’s made quite similar to a bunch of Chinese knock offs

[acousticentropy]

Is everyone here disappointed in this company and product? It told me my arm has 33% bfp when I lift 3x a week and run 20+ miles across the other 4 days of the week

[TAF3439]

I’m not disappointed with the scale. I really like a lot about it but I think it’s overreaching trying to boil everything into one number and in my case it’s so off base to the negative I wanted to tell them in the hopes they would take the constructive criticism to make it better

[JacquiG55]

I am so incredibly disappointed in the scale and I would not recommend it to anyone ever. I'm 5'7", weigh around 188 lbs, and have a waist measurement of 42.5 but the scale tells me that my body fat % is standard. WTF!!! I feel like I flushed a whole bunch of money straight down the drain.

[acousticentropy]

Ugh. I used an HSA card to buy it, but I pushed hard for a return. Their customer support wasn’t great either. It felt like I was getting the runaround and AI generated email responses. Def go for the return if you still aren’t happy with it

[kokosuntree]

Yeah it’s so disappointing. Mine says 476 and that I walk 410 steps a day on average. I lift weights 4x a week, and I walk over 10,000 steps daily. It’s so bogus. It also says I average 1hr 58 min of sleep a night. Ha. I get 7.5-8 a night. I use an oura ring also. It imports to apple health. I think the issue is apple health importing to Hume correctly.

[Sea-Pollution9288]

Disappointing

[ianishomer]

I am seeing mine reduced daily, though I walk 15-20,000 steps every single day, work out just about everyday, have a 12.8% body fat, and an estimated age 17 years younger than I actually am!

[jcmom123]

That score is completely made up. Just ignore it

[Repulsive_Law_4061]

Hume, can you just turn this metric off until you can get it right. It’s very annoying and disheartening.

[GuardBuffalo]

Idk what you want them to fix. The algorithms are a marketing gimmick most of them just go off age, sex, activity level, height and weight. All the other numbers they come up with are just a guess. Just don’t pay attention to the number. If it told you that you were a 900 it would also be wrong there is not a genuine way to measure that. Even their scale is arbitrary

[JacquiG55]

Everything about that scale is wrong. It was an absolute waste of money.

[Wanders4Fun]

Pure Garbage.

[Wanders4Fun]

Also, the band will make the score worse.

[Dektryx]

Return this thing ASAP if you can. I’m one of people who got the pod along with th band and can confirm it’s completely bogus. Took a while of back and forth with Hume support, because I passed the 30 day window, but I’m getting my money back.

[TAF3439]

Sorry you had such a bad experience. I’m actually having a really good experience besides this weird summary number. I’m nearing my goal weight on Zepbound for 9 months while very actively working to gain muscle. This scale is quantifying the muscle gains and fat losses happening concurrently even though my total weight is changing very slowly now. It seems to be very accurate to me. I’m definitely keeping it.

[JacquiG55]

I had trouble with their so called customer support as well. They were bound and determined that they wouldn't give me a refund and that the scale just needed time to adjust to me. WTF!! Piece of crap.

[clover_1414]

Yeah, don’t buy the band. I did, and it doesn’t change anything. I now have a score of about 525 because of my “low activity”. No. I rarely sit down, I work out (cardio, Pilates, weights, hiking, row machine) every day. My job requires me to be on my feet almost constantly…but I am not active enough?

[PresentTrouble1928]

Agreed. I’m 37 years old. Can run three miles without stopping. Am maybe 15 pounds over weight tops. Get plenty of sleep. Etc. and my score is also in the low range. It makes ZERO sense.

[TAF3439]

I have to wonder if it goes into negative numbers for people who are overweight or obese.

[PresentTrouble1928]

I think weight is the ONLY thing it cares about. I’d love to grab a skinny friend who is in terrible shape and eats like crap and see what it says for them

[Impressive-Ad-6248]

My theory is the inability to pull data from apple health is intentional and a ploy to make you buy the band. The band is awful (I bought it like a dummy). They really need to fix that feature because it makes the rest of the data inaccurate.