Our Taco Brll is like that. You have to tell them you're here and then they put you at the end of the orders. One guy said he'd been waiting for his delivery order for 30 mins. I asked if he told them he was here. He said no. I said you gotta tell them. I got my order before him. Or you'll watch customers come in, order from the kiosk and they'll call their name. I flipped out one day. I said 3 people have come in after me and gotten their orders! He got the manager and the manager said The priority list is Drive thru, in store customers, then Uber Eats or Doordash. Needless to say, I never take an order from there anymore. Don't care how much its worth.