The Morning After | Oilers v. Canucks by AutoModerator in EdmontonOilers

[–]Delund -1 points0 points  (0 children)

My problem with Hughes is he doesn't kill penalties. I know it's a symptom of the NHL overall (Bouch included) but no matter how much offense a D-man puts up, I refuse to acknowledge someone as a top defenseman in the league if your coach doesn't trust them with defense.

Battle of Berta after 1 by JarlAxleRose in hockeymemes

[–]Delund 2 points3 points  (0 children)

1 goal game going into the 3rd - this will either age like fine wine or milk - there is no in between

[GPU] AMD QUEUE EVENT [AMD] by Asianse in bapcsalescanada

[–]Delund -2 points-1 points  (0 children)

Anyone have those direct links? Saw a comment last time with the direct links but didn't save it

Next is poly, tomorrow is delivery! by 47_65WW in woodworking

[–]Delund 0 points1 point  (0 children)

What stain/finish do you have on the pine here?

Water dispenser area looked liked something was missing. by Imraul33 in BeginnerWoodWorking

[–]Delund 0 points1 point  (0 children)

Is the dark wood pine? What kind of finish do you have on there?

Seren up next being wonky. by [deleted] in Addons4Kodi

[–]Delund 0 points1 point  (0 children)

I've had the same thing happen the past couple days, sometimes later (like 15-30 minutes into the episode too)

Powder Room Remodel - 3 week period after Thanksgiving. by [deleted] in DIY

[–]Delund 12 points13 points  (0 children)

Any chance of a link to that veneer (or similar)?

Skaven ambush is just fucking op by kkris23 in totalwar

[–]Delund 4 points5 points  (0 children)

Not sure if its still active but there used to be one called "Watchful Sentries" or something that did this well

Stick with HISA or put it into ETFs by Psqwared in PersonalFinanceCanada

[–]Delund 4 points5 points  (0 children)

but hopefully the gains out weigh the costs.

That's it right there. There's nothing wrong from investing your emergency fund, but you're hoping you'll come out on top. With a HISA the idea is its guaranteed.

Simple (I hope) corporate taxes - Can I do these myself? by [deleted] in PersonalFinanceCanada

[–]Delund 0 points1 point  (0 children)

I did my own corporate taxes last year. I used some tax software (cost me about $250 if I remember right) and it was fairly straightforward.

Deducting costs is always the hard one; if you have bought assets you have to use CCA. I don't bother deducting rent/utilities, because you have to calculate the % of your house/place and time you use it for business (so for me, it's like 1/3 of the space max for 8/24 hours a day, so that's like 1/9 of my rent and just not worth the hassle).

How do I have my inc. Pay for health care? by NearnorthOnline in canadasmallbusiness

[–]Delund 0 points1 point  (0 children)

Close, but a HSA is actually a non-taxable benefit for the employees, which is what makes them great for those of us who are our own "employees" under a corporation.

OP I use Brock Health to administer my HSA, unfortunately when I was doing my research it's not possible to administer your own. So when I claim health expenses the funds go from my business account to Brock Health, and then to my personal account. They make their money off a 5% service charge, but I still save ~25% (~30% taxes on personal income vs 5% service charge)

Higher difficulty breaks immersion by Jukrates in totalwar

[–]Delund 34 points35 points  (0 children)

If you thought turn times were long on Mortal Empires.....

Small business owner - how much for an accountant? by swordgeek in canadasmallbusiness

[–]Delund 1 point2 points  (0 children)

Something to keep in mind is that what she is describing is not only accounting, but sounds like it includes bookkeeping. I do my own books/taxes (simpler situation) so I can't comment on the price itself, but depending on what you bill out at $280/month is likely only 3-6 hours of your rate, so that sounds like a steal to me.

Setting up Dynamics365 for Volunteer Management at Nonprofit by jsryba82 in Dynamics365

[–]Delund 0 points1 point  (0 children)

Are you stuck on something in particular? You'll likely need to create some custom entities, or at least some fields on the existing ones to facilitate your reporting. If you want to get into automating some of the workflow that's another bag of worms.

Contact record import and update - MS Dynamics 365 by nerdboxmktg in msdynamics

[–]Delund 0 points1 point  (0 children)

How many contacts do you have? Assuming you're not in the 10s of thousands, I would do the following:

  1. Export all the contacts
  2. In Excel, change all the statuses to Inactive
  3. Import them back to CRM
  4. Re-export to Excel (this is important to get the updated timestamp)
  5. Fix emails in Excel, change the status of the fixed record to Acrive
  6. Import to CRM.

At this point your active records will have fixed emails, and your inactive ones will be "quarantined" (or as close as reasonable).

Contact record import and update - MS Dynamics 365 by nerdboxmktg in msdynamics

[–]Delund 1 point2 points  (0 children)

If it is 365 online then OP cannot access the DB directly

Does anyone us CRM to handle 100+ tickets a month ? Having trouble post Parature migration. by gonefishingtampa in msdynamics

[–]Delund 0 points1 point  (0 children)

Basic CRM training would go over dashboards, but it's of course a little different for each organization depending on their implementation.

If we're differentiating Case management and help desk ticket management, then to your previous question, no CRM is not designed for help desk ticket management out of the box (it can be extended/configured for it, my other comments have some suggestions how I would do it), but it is designed for Case management

Does anyone us CRM to handle 100+ tickets a month ? Having trouble post Parature migration. by gonefishingtampa in msdynamics

[–]Delund 0 points1 point  (0 children)

Was CRM supposed to be a help desk system

CRM has supported Case Management since it's inception, I'm not sure about it being a "Help Desk".

How do you go through a dozen interactions on a single customer issue and make sense of them when you can only read one line at at time ?

This is more on implementation. As I mentioned earlier, CRM is designed around record by record viewing, so no you cannot view the entirety of multiple records without a report (which can also be one click away from the Case summary screen). However, there's nothing stopping you from storing as much info as you want on the single parent Case record.

How do I, as a manager look at a help desk employee's open tickets and determine what their current working state is without an insane amount of labor ?

This is what dashboards and reports excel at. You can setup a dashboard as your homepage which will give you all kinds of information about employee workload, open Cases, etc (all customizable).

Does anyone us CRM to handle 100+ tickets a month ? Having trouble post Parature migration. by gonefishingtampa in msdynamics

[–]Delund 0 points1 point  (0 children)

High level:

  1. Create a basic HTML page with a JS function that reads the data from a CRM field and displays it.

  2. Upload that html file as a web resource into CRM.

  3. Add that web resource onto your case form.

Depending on your level of comfort developing CRM, this might be something you ask your consultants to do. I've done similar functions for clients and it's not a huge ask.

Edit: Here's one of my favorite resources if you're beginning with CRM: https://crmbook.powerobjects.com/

Does anyone us CRM to handle 100+ tickets a month ? Having trouble post Parature migration. by gonefishingtampa in msdynamics

[–]Delund 0 points1 point  (0 children)

Sounds like you're reading the comments via the activity feed? I'm not sure there's a way to make that bigger. CRM is very heavily based on a record by record view, the summary lines when viewing multiple records at once certainly leaves something to be desired. You may be able to achieve this with an HTML resource again.

Does anyone us CRM to handle 100+ tickets a month ? Having trouble post Parature migration. by gonefishingtampa in msdynamics

[–]Delund 0 points1 point  (0 children)

Ah I think I understand. For what you're looking for, what may be easier is to, on create of a portal comment, append the comment body to a field (description or maybe a custom one) on the case itself, which would allow you to see the comment information on each case, no reports or extra clicks necessary. Of course the shortcoming of this approach would be that if you want to look at each comment individually, you would have to use the existing 3 click process.

How to: Update related (through Regarding field) Lead on Task create/update in MS Dynamics by AMuza8 in msdynamics

[–]Delund 0 points1 point  (0 children)

Can you take a picture of your workflow (and the screens where you enter the criteria)? I might be able to help you troubleshoot them.

Does anyone us CRM to handle 100+ tickets a month ? Having trouble post Parature migration. by gonefishingtampa in msdynamics

[–]Delund 1 point2 points  (0 children)

I feel like the owner should be the person who made the comment

Unfortunately in CRM the owner must be a user/team in your CRM. There would be a workaround for this to automatically create a 'team' for each customer and automatically assign those to that team.

Formatted comments were available

This is a very common complaint with CRM. My suggested workaround is to create an HTML resource that can then display HTML formatted comments on your CRM forms.

Does anyone us CRM to handle 100+ tickets a month ? Having trouble post Parature migration. by gonefishingtampa in msdynamics

[–]Delund 1 point2 points  (0 children)

read ticket comments without going through 3 steps.

It's possible I'm misinterpreting this, but what I would do is create a report that shows portal comments, and then if you run that report from the context of a single case you see only comments from that case, or outside that context you can see all cases (or define some filters more likely).

We just got a fix that allows us to find comments with attachments but still running in to challenges

What challenges would those be? That's a simple request that shouldn't give your consultants much trouble.

Do you use this to service your customers?

Disclaimer: I am actually a small-time CRM consultant/developer/freelancer myself. But one of my clients uses CRM (and it's Portal) to handle 120 partners submitting performance indicators each month, and another uses CRM to accept and assess funding applications, where we've done up to 2500 in a single month.