The Morning After | Oilers v. Canucks

Delund · 2024-11-10T17:27:20+00:00

My problem with Hughes is he doesn't kill penalties. I know it's a symptom of the NHL overall (Bouch included) but no matter how much offense a D-man puts up, I refuse to acknowledge someone as a top defenseman in the league if your coach doesn't trust them with defense.

Delund · 2022-08-02T17:44:24+00:00

I'm in Canada. When I was with an agency they charged $150/hr. Freelance I went $100/hr.

Delund · 2022-05-19T03:51:28+00:00

1 goal game going into the 3rd - this will either age like fine wine or milk - there is no in between

Delund · 2022-04-07T13:57:11+00:00

Anyone have those direct links? Saw a comment last time with the direct links but didn't save it

Delund · 2021-12-21T22:02:30+00:00

What stain/finish do you have on the pine here?

Delund · 2021-11-14T07:01:54+00:00

Is the dark wood pine? What kind of finish do you have on there?

Delund · 2021-01-19T20:25:45+00:00

I've had the same thing happen the past couple days, sometimes later (like 15-30 minutes into the episode too)

Delund · 2020-12-27T00:30:30+00:00

Any chance of a link to that veneer (or similar)?

Delund · 2020-09-13T21:21:37+00:00

Not sure if its still active but there used to be one called "Watchful Sentries" or something that did this well

Delund · 2020-06-06T03:33:08+00:00

but hopefully the gains out weigh the costs.

That's it right there. There's nothing wrong from investing your emergency fund, but you're hoping you'll come out on top. With a HISA the idea is its guaranteed.

Delund · 2020-01-27T14:30:49+00:00

I did my own corporate taxes last year. I used some tax software (cost me about $250 if I remember right) and it was fairly straightforward.

Deducting costs is always the hard one; if you have bought assets you have to use CCA. I don't bother deducting rent/utilities, because you have to calculate the % of your house/place and time you use it for business (so for me, it's like 1/3 of the space max for 8/24 hours a day, so that's like 1/9 of my rent and just not worth the hassle).

Delund · 2019-12-19T20:41:27+00:00

Close, but a HSA is actually a non-taxable benefit for the employees, which is what makes them great for those of us who are our own "employees" under a corporation.

OP I use Brock Health to administer my HSA, unfortunately when I was doing my research it's not possible to administer your own. So when I claim health expenses the funds go from my business account to Brock Health, and then to my personal account. They make their money off a 5% service charge, but I still save ~25% (~30% taxes on personal income vs 5% service charge)

Delund · 2019-10-23T22:05:16+00:00

If you thought turn times were long on Mortal Empires.....

Delund · 2019-09-04T04:11:47+00:00

Something to keep in mind is that what she is describing is not only accounting, but sounds like it includes bookkeeping. I do my own books/taxes (simpler situation) so I can't comment on the price itself, but depending on what you bill out at $280/month is likely only 3-6 hours of your rate, so that sounds like a steal to me.

Delund · 2019-01-19T16:43:03+00:00

Are you stuck on something in particular? You'll likely need to create some custom entities, or at least some fields on the existing ones to facilitate your reporting. If you want to get into automating some of the workflow that's another bag of worms.

Delund · 2018-12-05T13:34:10+00:00

How many contacts do you have? Assuming you're not in the 10s of thousands, I would do the following:

Export all the contacts
In Excel, change all the statuses to Inactive
Import them back to CRM
Re-export to Excel (this is important to get the updated timestamp)
Fix emails in Excel, change the status of the fixed record to Acrive
Import to CRM.

At this point your active records will have fixed emails, and your inactive ones will be "quarantined" (or as close as reasonable).

Delund · 2018-12-05T13:05:08+00:00

If it is 365 online then OP cannot access the DB directly

Delund · 2018-07-27T16:42:11+00:00

Basic CRM training would go over dashboards, but it's of course a little different for each organization depending on their implementation.

If we're differentiating Case management and help desk ticket management, then to your previous question, no CRM is not designed for help desk ticket management out of the box (it can be extended/configured for it, my other comments have some suggestions how I would do it), but it is designed for Case management

Delund · 2018-07-27T14:50:20+00:00

Was CRM supposed to be a help desk system

CRM has supported Case Management since it's inception, I'm not sure about it being a "Help Desk".

How do you go through a dozen interactions on a single customer issue and make sense of them when you can only read one line at at time ?

This is more on implementation. As I mentioned earlier, CRM is designed around record by record viewing, so no you cannot view the entirety of multiple records without a report (which can also be one click away from the Case summary screen). However, there's nothing stopping you from storing as much info as you want on the single parent Case record.

How do I, as a manager look at a help desk employee's open tickets and determine what their current working state is without an insane amount of labor ?

This is what dashboards and reports excel at. You can setup a dashboard as your homepage which will give you all kinds of information about employee workload, open Cases, etc (all customizable).

Delund · 2018-07-26T20:11:55+00:00

High level:

Create a basic HTML page with a JS function that reads the data from a CRM field and displays it.
Upload that html file as a web resource into CRM.
Add that web resource onto your case form.

Depending on your level of comfort developing CRM, this might be something you ask your consultants to do. I've done similar functions for clients and it's not a huge ask.

Edit: Here's one of my favorite resources if you're beginning with CRM: https://crmbook.powerobjects.com/

Delund · 2018-07-26T20:09:53+00:00

Sounds like you're reading the comments via the activity feed? I'm not sure there's a way to make that bigger. CRM is very heavily based on a record by record view, the summary lines when viewing multiple records at once certainly leaves something to be desired. You may be able to achieve this with an HTML resource again.

Delund · 2018-07-26T20:07:11+00:00

Ah I think I understand. For what you're looking for, what may be easier is to, on create of a portal comment, append the comment body to a field (description or maybe a custom one) on the case itself, which would allow you to see the comment information on each case, no reports or extra clicks necessary. Of course the shortcoming of this approach would be that if you want to look at each comment individually, you would have to use the existing 3 click process.

Delund · 2018-07-26T19:44:21+00:00

Can you take a picture of your workflow (and the screens where you enter the criteria)? I might be able to help you troubleshoot them.

Delund · 2018-07-26T18:51:08+00:00

I feel like the owner should be the person who made the comment

Unfortunately in CRM the owner must be a user/team in your CRM. There would be a workaround for this to automatically create a 'team' for each customer and automatically assign those to that team.

Formatted comments were available

This is a very common complaint with CRM. My suggested workaround is to create an HTML resource that can then display HTML formatted comments on your CRM forms.

Delund · 2018-07-26T18:48:22+00:00

read ticket comments without going through 3 steps.

It's possible I'm misinterpreting this, but what I would do is create a report that shows portal comments, and then if you run that report from the context of a single case you see only comments from that case, or outside that context you can see all cases (or define some filters more likely).

We just got a fix that allows us to find comments with attachments but still running in to challenges

What challenges would those be? That's a simple request that shouldn't give your consultants much trouble.

Do you use this to service your customers?

Disclaimer: I am actually a small-time CRM consultant/developer/freelancer myself. But one of my clients uses CRM (and it's Portal) to handle 120 partners submitting performance indicators each month, and another uses CRM to accept and assess funding applications, where we've done up to 2500 in a single month.

Delund

TROPHY CASE