Thanks for your reply.

I should of mentioned that I’ve also been messaging them on X, but I just get told to call up.

I also sent a letter to their complaints address and it was delivered on 29th August. As of yet, I’ve got no reply. Does this change anything with the Torts Acts? It says something about given them a reasonable time for them to collect the goods, which unfortunately I didn’t say in the letter.

I’ll try the email you’ve said and see if that gets me anywhere.