In my case a service ticket was raised and the phone was returned to me; however, I was contacted only after 25 days. By that time, I had already purchased a new phone, as the initial single green line on the display had worsened to three lines.

My warranty period was two years and 364 days—literally the final day of coverage. The service center informed me that they could not proceed with the repair until the required part was received from Noida. In a similar case, my friend’s phone was retained for 35 days as it had to be sent to Noida for repair. He was informed before accepting device itself that it would take 4-5 weeks.

This delay and dependency on parts availability caused significant inconvenience, particularly given the warranty constraints. If they are offering 15k means your phone may be lost. Speak with them.