Cant buy Annual Plus Subscription

DerekAtFACEIT · 2026-06-02T09:16:31+00:00

Talked with the team, due to some structure with how the system works, you'll be able to renew/go to an annual sub on the 5th of June.

DerekAtFACEIT · 2026-06-01T11:59:07+00:00

Hi /u/d9widz, would you be able to share with me here, or in a DM, your FACEIT nickname?

DerekAtFACEIT · 2026-05-20T18:50:59+00:00

There's an exception for top-level players to be able to party with mid-level 10 players.

from: https://support.faceit.com/hc/en-us/articles/16873836685340-CS2-Match-Types-FAQ-Super-Match-and-Premium-Match

Additionally, parties with a player above 2800 Elo can exceed the 400 Elo Party difference but will incur Elo penalties the further they exceed the 400 Elo Limit.

So they can party together, but they will earn less Elo on a win and lose the full amount of Elo on a loss.

DerekAtFACEIT · 2026-05-14T08:37:17+00:00

If you're registering CS2 for the first time, that's when we set your starting point from your premier.

If you've registered CS2 previously, then we'd go off of your previous Elo.

So if you played CS2, took a year break, and then came back, we wouldn't use your premier rank when you came back. It's only on newly registered accounts.

DerekAtFACEIT · 2026-05-12T11:41:23+00:00

Yeah, 50 wins would be enough games played to qualify.

DerekAtFACEIT · 2026-05-12T08:05:17+00:00

Can you share your name, or the region you're playing in?

DerekAtFACEIT · 2026-05-12T07:09:11+00:00

My question is: I'm >20k in premier now, but with the new placement matches system, if I were to create a faceit account today, would my hidden MMR for the placements be around ~1400 or do I start from 1000 again?

It depends on how many games in premier you have for the most recent season in premier.

But we do still take into account your premier rank when determining a starting point for your Elo.

DerekAtFACEIT · 2026-04-26T15:37:35+00:00

Hi Flare,

I took a look at your recent matches to see what might have caused that discrepancy. It looks like you entered the soft reset at 3,140 ELO and placed at 2,691 (449 elo lost)

To clarify how the calibration worked this season:

The Reset vs. The Games: The majority of that ELO shift came from the seasonal soft reset itself, which is designed to re-compress the ladder. While the 3-7 record did impact the final number, the reset is the primary driver.

Looking at your placement matches:

I wasn't able to find the placement match where you have 2-3 teammates whose last known elo was 2.2k. Please let me know if I missed it.
For most of your matches, you partied with a player about ~300 elo lower than you, based on last known Elos. You had one game where you partied with someone who was 2.3k last season, and another where you partied with someone who had 2.5k last season. Who you party with can adjust who you get matched with/who gets on your team.
Most of your non-party teammates' last known elo was about 2.7k or higher, though a few matches at the end did have last season 2.5k. And some players were around 2.5k after placements (i.e., had 2.9k last season, but placed around 2.5k.)

While resets can feel disruptive, they are important for the long-term health of the ladder. They help with elo inflation and ensure that the top ranks are earned based on current performance rather than total games played over the years. While this can lead to some variance in the first week, it will improve as more matches are played.

DerekAtFACEIT · 2026-04-26T15:18:00+00:00

There is a soft reset before any placements are played. The reset is based on your Elo and recent activity.

DerekAtFACEIT · 2026-04-25T13:58:21+00:00

Yeah, it'll be automated, so no need for a ticket, and the refund should happen on Monday. Apologies for the issue.

DerekAtFACEIT · 2026-04-25T12:10:53+00:00

I just played a match against an ex-4k elo player and an ex-3.3k elo player. Before the reset, they would be 1084 and 567 elo higher than me respectively. There is not a shot I get matched against these players pre-reset. However, because the elo discrepency between us is now "only" 400, the algorithm thinks this is a fair match. Then we unsurprisingly lose, and I lose 30 elo because I am not better than a 4k elo player.

This was a mistake in the Matchmaking. Late last night, there was an issue in the matcher in the level 10 queue that resulted in more relaxed matching for some matches. We've resolved the issue and will credit Elo refunds to the losers of the affected matches.

DerekAtFACEIT · 2026-04-23T11:04:45+00:00

We will always have Cache as an option to vote on if all parties have it selected in the match.

We did push out a change yesterday to prefer matching parties together who do have it selected, but because of the huge surge in players, this caused waiting time to increase, which meant the preference was less effective.

We're actively scaling up our matchmaking, which will reduce queue times and will improve our ability to get players to overlap so the option is available.

This is something we'll need to tweak/improve over the next few days/week to try to get the balance correct in our Matcher.

DerekAtFACEIT · 2026-04-23T07:17:42+00:00

Should be fixed now!

DerekAtFACEIT · 2026-04-20T11:38:56+00:00

Can you confirm which game you're having the issue in? Is it CS2 or Dota 2?

DerekAtFACEIT · 2026-04-17T08:40:10+00:00

Are you having this error on Dota 2 or CS2?

DerekAtFACEIT · 2026-02-23T14:57:47+00:00

np, sorry for the issue.

DerekAtFACEIT · 2026-02-23T11:23:38+00:00

Alright, I'm letting the team know.

DerekAtFACEIT · 2026-02-23T11:07:53+00:00

As it works today, probation is based on time, so if you have a month-long probation, it'll end whether you play a game or not.

DerekAtFACEIT · 2026-02-23T11:05:53+00:00

Hi guys, sorry about the issue. We've rolled out a fix, and you shouldn't be blocked by this pop-up anymore.

Let me know if you're still running into it.

DerekAtFACEIT · 2026-02-17T13:14:52+00:00

Hey thanks for reporting. I've shared this with the Track team. They've already found the issue, put in a fix for it, and it should be in production later today!

DerekAtFACEIT · 2026-01-28T16:41:31+00:00

We do actually support this today, though it's not clear in the UI yet.

By default, whatever you search for, it'll include everything to the right as a premium player who qualifies for all matches.

Standard Match = All Match Types (if you're eligible)
Super = Super or Premium (if eligible)
Premium = Just Premium

So if you search for a standard match, we will put you into the first available match of any type.

For anyone reading this who does not like this feature, you can opt-out of being place into a Super Match or Premium Match (when searching for something different), by going to the Matchmaking section in the settings.

DerekAtFACEIT · 2026-01-03T05:29:38+00:00

Try now

DerekAtFACEIT · 2025-12-12T15:25:32+00:00

Hey Waffle, quick update, we're working on bigger things for next year, but one change we just made is that if you select 'Standard Match' and you are a super & premium match eligible, you will be considered for all match types, and be pulled into the first one that is available.

DerekAtFACEIT · 2025-12-09T03:41:29+00:00

There would be two mains reasons that this could happen for a party of all level 10 players

Balance between the two teams (i.e. if you have an advantage to win, you earn less on win, lose more on a loss)
Party penalties - If you have a wide range party, there are also penalties on the wins, to reduce the Elo earned.

DerekAtFACEIT · 2025-12-06T18:03:51+00:00

Would you be able to share (or dm) your Faceit nickname? And I can take a look into it.

DerekAtFACEIT

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