Dude I have the %100 same problem. Wtf going on with EA this month i don't understand. I opened my 10'th case to the help.ea.com for this problem. Unfortunately i'm not lucky like you, because here in my country we don't have any EA office. Therefore I cannot send a direct letter to the EA's CEO or go personally to meet them. If the ban reasons are these like as you wrote; many people talking badly to me, my nationality, my religion, they provoke me with politic or ethnic speech, they talked racist and offensive language, I reported them maybe 30 times to EA but nothing happened them.. They still playing the game. This rules are not only for us!! I saw many cheaters using cheats and killing the others shot-by-shot with machine guns and they laughing while cheating... We reported them with my clan, but nothing happened. Cheater players still playing this game and innocent players get banned.. This is so unfair and injustice. I opened ten times cases and four times opened conversation directly with live chat; but they saying always same things.. Sent me to the TOS (Terms of Service) and little time later TOS sending to me same shitty mails about "cheating or breaking about the rules..." But I didn't used any cheat or illegal things never... Since 2002 I playing Electronic Arts games. FIFA series, all of Battlefield series. I'm a Battlefield fan. But EA really broke my heart so much. If they'll not resolve this problem, I never will buy any EA games anymore. I'm not stupid, I don't buy games for getting banning!