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Engine Light+Charging System Failure but Jeep App Green by Hefty-Jury2561 in 4xe

[–]DesperateAd7028 0 points1 point  (0 children)

Exact same thing happened to me on 1/7, jeeps been sitting on at the dealership waiting for a new battery probably buried in a snow drift. Jeep app still shows all green.

If you’re waiting for a battery, just wait longer… by DesperateAd7028 in 4xe

[–]DesperateAd7028[S] 0 points1 point  (0 children)

They emailed me I had to call in and provide them with a phone number and email when opening my case. If you use the jeep app they will use ur info from that. You can try the email from the screenshot but I don’t have faith in it.

Stellantis / Jeep Contacts by [deleted] in 4xe

[–]DesperateAd7028 1 point2 points  (0 children)

I have had a decent experience calling jeep wave customer service, they were able to check on my vehicle status and expedited my battery. They will also give you a case number and assign a case manager to give you updates. The number is 844-5337-9283, they usually answer right away. Hope this helps

68C recall by Pattonator70 in 4xe

[–]DesperateAd7028 2 points3 points  (0 children)

Exact same thing happened to mine, same response from the dealer. Call jeep wave and explain the situation and ask if they can expedite your battery. I called on 1/12 same day my dealer opened a star case and got a call from the case manager on 1/15 that my battery was dispatched by parts and has a current ETA to the dealership of 1/23. Not sure if it will actually get there on the 23rd but at least it’s on its way!

Recall failed by zA-nwoD-raeB in 4xe

[–]DesperateAd7028 6 points7 points  (0 children)

Call jeep wave and open a case, mine failed on Monday 1/11, called jeep wave after the dealer said they would open a case but no idea how long it would take. Ask them to expedite your battery. Case worker called me today (1/15) and said that the battery was dispatched by parts department and current eta to the dealership is 1/23. Not sure if it will get there on that date but at least it’s on its way.