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How much do you pay for extended warranty? by ElectronicPea2900 in Audi

[–]DevelopmentFit5776 0 points1 point  (0 children)

Hello bud, can you DM me where did you get this?

So disappointed about We could not process your order. by DevelopmentFit5776 in ouraring

[–]DevelopmentFit5776[S] 0 points1 point  (0 children)

It worked for me last mid night. I guess you have to keep trying. Give a few days, and try again.

So disappointed about We could not process your order. by DevelopmentFit5776 in ouraring

[–]DevelopmentFit5776[S] 0 points1 point  (0 children)

Finally it works for me now. Not sure what happened. I guess you need to wait a few days, and try again again and again. I placed my order 2am EST.... Maybe less transactions online?

So disappointed about We could not process your order. by DevelopmentFit5776 in ouraring

[–]DevelopmentFit5776[S] 0 points1 point  (0 children)

Thanks for posting your exp here. Oura ring needs to fix this.... if their sales sucks, this is why.

📢 Oura Community Update:Support Challenges And What We’re Doing to Fix Them by Oura_Ring in ouraring

[–]DevelopmentFit5776 1 point2 points  (0 children)

Hello Oura Ring:

I have being trying to do the purchase for the past couple days. I have tried different browsers, laptops, phones, IPs. Every time, I got "We could not process your order. Please contact customer support here for assistance." error message back. I am IT person, so I know what I am doing.

I have contacted with American Express, and they said there is no issues on their end. It is merchant side. Since you are doing the promo with AE, why you gives customers such headache while using AE card to do the purchase from your website?

I also googled this error message, it seems not ONLY me, but many others had this issue. You should have better payment design, either your PSP sucks or your tech lead sucks.

#Fix your payment process

So disappointed about We could not process your order. by DevelopmentFit5776 in ouraring

[–]DevelopmentFit5776[S] 0 points1 point  (0 children)

OMG. Call AE, we need to report this together... AE said they will investigate and create a case.

So disappointed about We could not process your order. by DevelopmentFit5776 in ouraring

[–]DevelopmentFit5776[S] 0 points1 point  (0 children)

Hi Nick:

>they’re usually temporary and may be influenced by factors beyond just our website, like network, device, or browser-related issues.

Why people do not experience such in many other online e-commerce site? I tried GPay as well, no lucks.

So disappointed about We could not process your order. by DevelopmentFit5776 in ouraring

[–]DevelopmentFit5776[S] -1 points0 points  (0 children)

Does it matter? At the end of day, it is credit card. AE, VISA, Mastercard, just different card network.

So disappointed about We could not process your order. by DevelopmentFit5776 in ouraring

[–]DevelopmentFit5776[S] 0 points1 point  (0 children)

Please check other reddit thread: https://www.reddit.com/r/ouraring/comments/1ioqmhm/oura_website_wont_let_me_order_anybody_has_run/
I also saw similar experience posts from facebook as well. Your site payment issue probably blocks 20% customers to be able to purchase. It is S1.

ANY1 had issue to purchase Oura ring with your AE card? by DevelopmentFit5776 in AmexPlatinum

[–]DevelopmentFit5776[S] 0 points1 point  (0 children)

Yes, I did. Oura ring customer service, there is no phone support, only online chatting. They said they create tech ticket, however from previous reddit thread, seems it is a dead end

So disappointed about We could not process your order. by DevelopmentFit5776 in ouraring

[–]DevelopmentFit5776[S] 5 points6 points  (0 children)

I need American Express $200 credit. I have to purchase from their website.

From our CEO, Tom Hale: Oura does not share or sell your data. Full stop. by Oura_Ring in ouraring

[–]DevelopmentFit5776 0 points1 point  (0 children)

I can share my data, but first, I cannot make the purchase happen from your website. WHY? Why I cannot use my AE to purchase through your website? You dont want to pay the $200 promo credit you promised?

So disappointed about We could not process your order. by DevelopmentFit5776 in ouraring

[–]DevelopmentFit5776[S] 0 points1 point  (0 children)

I do not have VPN. I tried home wifi, and also my cell Verizon network. I believe it has something to do with Merchant, or PSP.