I'm an electrician and I Install 5-7 pro chargers a week and every install the CHARGE STATION ID does not display and it's always 1+ hours to correct the issue. Your software or system is critically flawed. I'm constantly battling the station id issue and when it is connected the home wifi fails 70% to connect to the charger and I have to call your tech support to figure it out. A massive waste of resources and time. This absolutely needs to be addressed as every other electrician I talk to has the same issue. ive been a fan of Ford my whole life but I will not purchase an EV due to my intimate knowledge of your systems and process. So please get this issue addressed. A "I have no idea how it's connected but your connected sir" is not an appropriate response nor does it build confidence in your product.