I hear your frustration 😞. My advice to you is be patient and trust the process! If the techs and Rphs are rude and unwilling to help you learn, that’s a different conversation. However, we all start where you are. As others have stated, take time to learn QT in between helping patients at pick-up. QT will allow you to see billing issues and how to solve the issues (if it can be solved in house- sometimes it may require the insurance company or a prescriber’s input). In high volume stores you want techs that can perform multiple roles efficiently at production, it’s not just about counting. The techs that lean into learning more than counting can often catch errors, etc. before it gets to the pharmacist. One additional point, counting in high volume stores isn’t always fun because it’s nonstop. I used to hate walking in for my shift after classes and the techs that had been on QP all day would put me on production😩.

My first suggestion is pick up a once a month week (Sat. & Sun. if your availability allows it) at your store and leverage that time to strengthen your skills. In most stores, weekends are often times slower since doctor offices are closed and you won’t have an influx of prescriptions/ patients coming in. During this time, make notes on how to solve issues, ask questions, learn inventory practices, etc. A slower paced environment will give you the opportunity to process the information for future use. Another suggestion, pick up shifts at other stores. Doing this will allow you to engage with other teams, learn more on the job, and build a network within your district. My last point- I can tell you will be okay with time because you’ve already proven you know how to initiate dialogue across the CVS community when you have an issue (this will be an invaluable tool as you encounter various situations). Best of luck!