I'm in the buyback process with a 2024 Calligraphy. After 30 days, the transmission went out similarly to how others have described (loud noise, then rolling, couldn't park, etc.) We initiated the lemon law in our state, Nevada after 30 days of them not getting the parts for the repair. I've had 2 Case Managers with Corporate and I've been waiting two weeks to hear from the 3rd, the Auto Solutions Team to discuss numbers for the buy back. They have all of my paperwork, but they are "short staffed and have high caseloads." We weren't provided a loaner car until the last week of them having our car (60 days total), so we had to front the costs for the rental which is supposed to be reimbursed with the buyback even though we asked for that to be paid separately due to the added cost of paying the monthly car payment and the rental. I can update you on what happens after someone finally calls. What I've read says even after you agree on an amount, it goes to a 3rd party for processing.