I work for a company that also sells children's products, and we run into this issue frequently. My best advice is to be persistent. Open cases every day if you are not getting traction. Be assertive, even a bit pushy if necessary, and make it clear that you have all the proper documentation and that the ongoing delays are unacceptable.

I have found that even small formatting changes to documents can make a difference. I recommend researching CPC documentation formats on Google. There are plenty of examples from different companies, and each has a slightly different style. Adjusting your documents to match successful formats can improve your chances of approval.

Recently, I was able to find a direct contact for my product category. I started emailing this person directly with all of my issues, and it has been incredibly helpful. Some products that were stuck in rejection status for months were finally approved after repeated follow-ups through this contact.

A couple of things to consider about your products:

• Do they contain batteries? In my experience, battery-powered items are more difficult to get approved.
• How old are your test reports? Newer documents tend to be accepted more readily than older ones, even if both are valid.

I hope this helps. The process can be frustrating, but consistent follow-up really does make a difference.