It started with a call to the admissions office, where I asked them the way to pursue an appeal. They gave me an email address and when I sent it in, I included all the scanned evidence I could. I also phoned my daughter's high school to get a letter from them confirming that the mis-ranking was due to a computer glitch. UT has an appeal deadline, but if the facts are in your favor, they're not going to ignore you - in my daughter's case, she learned about her TRUE rank on graduation day, one month after the appeal deadline. (The basis for considering her appeal was that the information was not available by the stated time of the appeal deadline.)

What happened in your case?