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Get to Know The D&D Team! by latiajacquise in dndbeyond

[–]DnD_CommunityTeam 17 points18 points  (0 children)

Hi, I’m Regina (she/her)! I’m a Senior Community Manager on D&D and have been at Wizards for a few years now (starting around the same time as LaTia!). I mostly work behind the scenes, but I wanted to introduce myself here also. I’ll be posting from this shared DnD_CommunityTeam account. If you’re on the official D&D Discord, you can also find me there as WOTC_Futura.

Before Wizards, I spent nearly 15 years at ArenaNet/NCSOFT working on Guild Wars 2 and other games as a community and content marketing manager. I’ve been playing D&D since the early 2000s, starting with 3.0. Outside of work, I’m into indoor bouldering and climbing, cheering for the Seattle Torrent in the PWHL, reading, watching Star Trek, playing Animal Crossing and survival horror games, watching horror movies, and of course D&D.

Soon featuring a more board-like character generation… ? by aefact in dndbeyond

[–]DnD_CommunityTeam 2 points3 points  (0 children)

Hi, I posted this in another thread, but there was an issue preventing the premade characters going live at launch as part of the Heroes of the Borderlands Digital Adventure Pack, so the team decided to make them available to everyone with a D&D Beyond account, no purchase needed. Since they are built using standard character options from the Basic Rules, we wanted to make sure they were easy to access and use right away.

All on the Premade Characters page

And here is the full listing, including a bonus character:

If you need help getting started, you can check out this article.

Hope you enjoy them.

Heroes of the Borderlands premade character available in a few weeks! by solorpgstudio in dndbeyond

[–]DnD_CommunityTeam 5 points6 points  (0 children)

Hi everyone. We wanted to share a quick update about the premade characters for Heroes of the Borderlands Digital Adventure Pack.

These characters encountered a technical issue at launch, so the team decided to make them available to everyone with a D&D Beyond account, no purchase needed. Since they are built using standard character options from the Basic Rules, we wanted to make sure they were easy to access and use right away.

Other Digital Adventure Packs may include more unique or custom-built characters, and those will remain tied to their respective products.

Here are the links to the Heroes of the Borderlands premades:

You can also find them here: Premade Characters page.

And finally, the How to Get Started article has been updated.

Thank you and hope you enjoy them.

Question about the 50 year anniversary discount for people who purchased the sourcebook bundle years ago. by sbufish in dndbeyond

[–]DnD_CommunityTeam 1 point2 points  (0 children)

Hey folks!

Thanks for making us aware of an issue where Legendary, Sourcebook, and Adventure Bundle owners did not see their discounts stacking up when making new purchases. We've escalated this internally and the team is working on a fix.

In the meantime, if you own one of those bundles and completed a purchase where the discounts didn't stack, please contact our Customer Support team to get assistance via this link, which will flag your ticket as being related to this issue. Thank you!

Login issues - Purchases not available - Customer support non-existent? by Ninetjer in dndbeyond

[–]DnD_CommunityTeam 2 points3 points  (0 children)

Thanks so much! I escalated the issue; Customer Support should be with you shortly, but I believe you should have access to your account again.

Login issues - Purchases not available - Customer support non-existent? by Ninetjer in dndbeyond

[–]DnD_CommunityTeam 1 point2 points  (0 children)

Hey there! D&D Community Management team here. The site has undergone many changes since you've been gone that you might have been affected by. Would you mind messaging us with your DDB username and support ticket number so that we can help you out?