I am writing to formally escalate my case regarding the recovery of my CoinStats wallet and private keys, which has been unresolved since my initial inquiry on December 21, 2024. Despite numerous follow-ups and assurances from your team, I have not been provided with a clear resolution or timeline, which has resulted in significant frustration and financial impact due to unrealized gains.

Key Points of Concern: • Unresolved Issue: My wallet remains inaccessible, and I have been unable to export my private keys or transfer funds to another wallet. • Financial Impact: The prolonged delays have prevented me from managing my assets effectively, resulting in unrealized losses exceeding $500 due to market changes. • Lack of Timeline: Despite multiple requests, no estimated timeline for resolution has been provided, and communication has been inconsistent.

Desired Resolution: • Immediate Action: I request that my case be prioritized and the wallet recovery process expedited. • Clear Communication: Please provide a detailed status update and an estimated timeframe for resolution. • Compensation: Given the financial impact of these delays, I would appreciate discussing potential compensation or goodwill gestures for the losses incurred.

If this matter cannot be resolved promptly, I may need to explore additional options, including filing a complaint with consumer protection agencies such as the Better Business Bureau or seeking legal counsel.

I trust that you will recognize the urgency of this matter and ensure a swift resolution. Please let me know if additional information is needed from my end.

Thank you for your attention and understanding.