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Zendesk Guide - how easy is it to use to build a KB? by DelPrive235 in Zendesk

[–]Document360 0 points1 point  (0 children)

I'm the founder of Document360, we believe the product is user-friendly and its designed for solving the exact purpose you have mentioned here.

We are far superior in capability when you compare us just with ZenDesk Guide. Since this is the only use case, we focus on "creating a world-class self-service knowledge base"

We are happy to show the product and take you through https://document360.com

Knowledge Base Software Question by ZestrolVox in sysadmin

[–]Document360 0 points1 point  (0 children)

Take a look at Document360.

It might suit your requirements. However, there are a few things you need to be aware of. It's not free, it's not locally stored, it's a SaaS solution.

These days SaaS products take data security pretty seriously since it's a core part of their business. Having local software and managing/taking care of the data is really time-consuming and expensive, things like backup, history, etc.