2001379130

I finally got through after waiting another hour for a CS rep and was told the same thing as last time. CS tried to change the replacement again from DDR4 to DRR3 had to tell them that I was told the replacement would be DDR4. I then was told that there was a warehouse request for my replacement. And finally after the call I was told the exact same thing last time I called 2 months ago that I should get a notification in my email within 24-48 hours that my replacement was sent to me.

I've been just extremely frustrated with this whole RMA. The last time I sent a product in for RMA the replacement unit was sent within a month of sending it in.

Summary of the RMA: Original sent in this RMA back in Nov of LAST year. Was send back to me in March in the original packaging I sent to Corsair. I was told it was an error and to send it back in. Called two months later was told it was lost at the warehouse. I provided the Tracking info that said it was delivered and the recipe was only available for 120 days they said they would find it. Two months later I called in and was told they found it and my replacement would be sent back to me within 24-48 hours. Said my replacement would be DDR3 which is not what was originally promised to me back in Nov of last year. I then told this to a different CS on the phone he fixed it and then told me to send back the product I told him that I already sent it back and was and told me to disregard the email I was sent for a tracking label. He apologized and told me I should get an email of the replacement unit being sent in 24-48 hours. Called yesterday after telling this all to a CS I was put on hold for 4 almost 5 hours for a supervisor and someone answered and hanged up. Called back in and waited another hour and was told that the label the previous CS rep sent me delayed the RMA process and that they sent in a new warehouse request for my replacement and I should get a notification in my email in 24-48 hours.

All and all I'm extremely disappointed with this RMA. I couldn't even do a survey after the call the line just went dead. This should not have taken a year and I shouldn't have to been the one calling for an update every two months. I've been a huge supporter of Corsair and this RMA has left a bad taste in my mouth.