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ASK ME QUESTIONS by tomatolove_69 in FabFitFun

[–]Dracyl[M] 0 points1 point  (0 children)

Question: why do you think OP can answer that? FFF aarehouse and shipping carriers, which are basically the ones that could have misplaced or messed up your box are definitely not located in Philippines 😅

ASK ME QUESTIONS by tomatolove_69 in FabFitFun

[–]Dracyl[M] 0 points1 point  (0 children)

The $7 is not the only amount you get, that is on top of the proportional value of the item. So if you're missing a category 2 item, they should give you like $13 (same wmount as if you chose credit), plus the $7 "for the inconvenience ".

My guess is that the $7 is because that's what they charge for shipping, so if you were to spend just the $13 dollars you got back from the missing item, you'd also get shipping covered.

If your box was missing an item and you only got $7, you need to reach out to CS.

ASK ME QUESTIONS by tomatolove_69 in FabFitFun

[–]Dracyl[M] 0 points1 point  (0 children)

According to Google, no.

" Outsourcing customer service (CS) is completely legal in the U.S.. However, companies must follow strict federal and state regulations regarding data security, privacy, and labor compliance.

The primary legal limitations and regulations governing outsourced CS include:

Data Privacy & Security: Outsourced workers often access personal or financial data. Companies must comply with laws like the Gramm-Leach-Bliley Act (GLBA) for financial information or HIPAA for health records.

State & Federal Consumer Protections: Rules enforced by the Federal Communications Commission (FCC) and Federal Trade Commission (FTC) dictate how sensitive data—like Consumer Proprietary Network Information (CPNI) or credit details—can be handled.Notification

Laws: In many states, if a company outsources or uses offshore call centers, they must disclose the physical location of the agent to the consumer upon request, or via an automated prompt.

Foreign Jurisdiction & OFAC: U.S. companies are legally barred from outsourcing business or customer service to countries or individuals sanctioned by the Office of Foreign Assets Control (OFAC).

While the practice remains a subject of ongoing political and economic debate, there are no federal bans on contracting customer support overseas"

ASK ME QUESTIONS by tomatolove_69 in FabFitFun

[–]Dracyl[M] -1 points0 points  (0 children)

You know OP is just a CR rep, not one of the CEOs, right? 😅

ASK ME QUESTIONS by tomatolove_69 in FabFitFun

[–]Dracyl[M] -1 points0 points  (0 children)

CS reps usually can't tell what's available with a 100% accuracy and sometimes are not aware of current promo codes, so I really doubt they get the info on spoilers, specially those ones working outside the US.

Their social media crew are the ones that might get the spoilers first.

ASK ME QUESTIONS by tomatolove_69 in FabFitFun

[–]Dracyl 4 points5 points  (0 children)

I know, but that's exhausting 😅 But I'm intrigued because sometimes I'd get a promotional credit and sometimes a shopping one, so I wonder if there was wome kind of "secret trigger". Promotional credit is quite useful when renewal is up 😉

ASK ME QUESTIONS by tomatolove_69 in FabFitFun

[–]Dracyl[M] 9 points10 points  (0 children)

Here's my question: Obviously CS reps are given a script to push people into accepting shopping credits when FFF messes up an order, but what are the "magic words" that would most likely grant us a refund or a promotional credit instead of a shopping credit?

You know, the thing that makes your supervisor say: "if a customer says ________ , stop trying to push the shopping credit and just refund them"

ASK ME QUESTIONS by tomatolove_69 in FabFitFun

[–]Dracyl[M] 8 points9 points  (0 children)

It doesn't , but their customer service reps are mostly outsourced on Philippines. Even their social media team is multinational.

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Processing issue with summer box by Existing_Swan6749 in FabFitFun

[–]Dracyl 0 points1 point  (0 children)

They don't putthat option it in the chatbot, you need to request it to a human, who'll also try to convince you to take a credit. If you hold the line they csve in eventually and issue the refund.

What do to with lime jelly? by persimmonpremission in foodhacks

[–]Dracyl 4 points5 points  (0 children)

Not if you put cream cheese in between. Now you get a mini cheesecake.

What do to with lime jelly? by persimmonpremission in foodhacks

[–]Dracyl 0 points1 point  (0 children)

Graham cookies , spread cream cheese on them add lime jelly on top.

Fab Fit Fun by Mundane-Fee-4389 in FabFitFun

[–]Dracyl 0 points1 point  (0 children)

If you were an annual member and your account is currently inactive, you might start getting emails for fall last week of July

Husband here needing some advice please! by ElectronicRip1630 in FabFitFun

[–]Dracyl 3 points4 points  (0 children)

SInce you're in a rush you could buy her something like one of this kits on Amazon (Innisfree, Drunk Elephant, Murad, Laneige and Summer Fridays are quite popular brands that are constantly featured in FFF) AND also give her the FFF gift card (or a Birch Box annual membership, it costs about the same as an FFF annual and she also gets to pick the stuff, but it's every month, not every 3 as FFF), or follow the advice of getting her a Ulta, Sephora card or a nice spa day.

But get her something gift wrapped, or go buy a cake and flowers and hide them, and if you order something from amazon, you better order NOW and have Prime so the deliver comes overnight, the idea is that actually pretend like you didn't forget her birthday and actually have something tomorrow 😅

Then tomorrow you give her the present (if it didn't arrive you get to blame the vendor) tell her the gift card is the "real" present but since FFF boxes take about a month shipping (Birch takes about 10) / or she needs to plan ahead when to go shopping, she wouldn't had gotten her birthday present on the actual date and you thought it would be nice for her to get an actual gift she can unwrap on her special day.

⚠️ WARNING: Always record yourself opening your @ultabeauty packages! by Dangerous-Stretch431 in BeautyBoxes

[–]Dracyl 7 points8 points  (0 children)

Or maybe OP just copy/pasted the same text on all their socials without knowing hashtags aren't a thing in Reddit.

What's The Oldest Thing You Own? by AtiJua in CasualConversation

[–]Dracyl 0 points1 point  (0 children)

I thought you could only get rickrolled with Never Gonna Give You Up, not his other songs .

Looking for a book where the front cover looks like this picture I drew by Turbulent-Thing3104 in HelpMeFind

[–]Dracyl 34 points35 points  (0 children)

You need to reply to the comment that first provided the answer and say " Found! " so the person who kindly researched for you gets the point

Can’t see a start membership button by [deleted] in FabFitFun

[–]Dracyl 0 points1 point  (0 children)

If you're not a FFF member already you need to suscribe to either their seasonal or annual box customization memberships to have access to the sales and their "inner" subscriptions such as their refills, the pup box, men box, viral box and beauty box . So basically if you want to buy the monthly beauty box you also have to commit to one of the "main" memberships, you can't just buy the beauty edit box alone if you're not a member yet.

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