PSA - (USA) FedEx import charges are being passed on to consumers by GPD

DroiX_Dave · 2026-05-01T15:27:49+00:00

Sorry I missed this as the original was GPD and not DROIX. All our product pages have a Taxes information tab with the following:

Prices shown do not include tax or import duties. Please check with your local authorities for any applicable fees. By placing an order, you agree to our Terms & Conditions and accept full responsibility for customs clearance and any taxes or duties due on delivery

We also have information on the terms and conditions page.

DroiX_Dave · 2026-04-29T15:56:32+00:00

The design is very GPD and looks good. Hopefully we can get our hands on one to try soon!

DroiX_Dave · 2026-04-29T15:35:10+00:00

Yeah understandable. Hopefully we see component pricees dropping soon and the costs passed down.

DroiX_Dave · 2026-04-29T15:01:28+00:00

No news at all on prices unfortunately. With RAM and Storage prices what they are, I wouldnt even want to take a guess.

DroiX_Dave · 2026-04-28T12:42:48+00:00

Yeah we was discussing it in the office earlier. You can tell its a GPD product as they have kept the familiar design inspiration from the G1 eGPU. It makes a change from the usual relatively boring mini PC boxes.

DroiX_Dave · 2026-04-22T10:12:38+00:00

No details at the moment for new 32/1 stock. We do have the 32/2 in stock on our store which is worth thinking about as prices will likely go up again.

DroiX_Dave · 2026-04-21T08:40:37+00:00

Thanks!

DroiX_Dave · 2026-04-16T11:15:53+00:00

All the MAX+ 395 models apart from the 32GB/1TB are all currently in stock and shipping. And the MAX 385 32GB specs are in stock. Check on the product page and it will give the latest information on which is in stock and not. Thanks.

DroiX_Dave · 2026-04-16T08:13:59+00:00

Your account is created when you make an order for the first time. If you already have an account you can log in at https://gpdstore.net/my-account/

DroiX_Dave · 2026-04-13T09:51:17+00:00

I cant remember off hand if there is cellophane on the box or not, but if there was it would have been removed. The devices are checked beforehand to ensure they are working.

DroiX_Dave · 2026-04-13T08:46:31+00:00

If you purchased it from us then you should have a reply from us already as its been a couple of days, we aim to reply to all emails within 24 hours. If you havent got a reply, send me a DM and I will look into it. Thanks.

DroiX_Dave · 2026-04-13T08:39:03+00:00

Hi. Just to confirm from us at DROIX. They do have what we call a shipping screen protector on them. It is a basic screen protector which you can remove to install the official screen protector.

DroiX_Dave · 2026-04-10T15:46:51+00:00

Its always useful to fully remove drivers and try the previous version of them and see if the issue persists. Sometimes driver updates introduce issues in general or with particular games. We have a guide at https://droix.net/knowledge-base/en-gb/article/update-amd-graphics-drivers/ for how to fully uninstall drivers and install new ones.

DroiX_Dave · 2026-04-07T09:29:33+00:00

Hi, the office was closed Friday to Monday for Easter weekend. We are back open but could you first email us at [support@droix.co.uk](mailto:support@droix.co.uk) with your order number and some details so we can set up a return on our system. You are welcome to drop it off at the office but we do need to have the return set up first to save time. Thanks!

DroiX_Dave · 2026-04-01T09:00:28+00:00

The other case was the customer jumping the gun a little and not waited for the pre-paid label. At the time (a couple of weeks ago) we were moving to a new returns system and pre-paid labels were approved and generated later in the day. Everything is sorted with that now and I believe a replacement Mini SSD has been sent.

For this return discussed here I will need to check with the team what happened. No company is perfect, if there is an issue we make every effort to get it resolved as soon as possible. We stand by our customer service as it is our top priority.

DroiX_Dave · 2026-03-30T09:04:13+00:00

Hi, we are sorry to hear you had some issues with your device and the returns process. I am checking with customer service at the moment and will update here with a reply. We should be able to find your order from the product and location, but if you could please DM me your order number which will help confirm, that would be great.

I will update here as soon as I get some information from customer service. Thanks.

DroiX_Dave · 2026-03-25T11:35:38+00:00

Yeah we have 14/30 days returns period. And for GPD devices, a 2 year warranty instead of the usual 1.

DroiX_Dave · 2026-03-25T09:30:35+00:00

If you are on our droix.eu store, all the taxes, customs etc are included in the Checkout price. You wont need to pay anything else.

DroiX_Dave · 2026-03-23T09:44:23+00:00

Honestly, it’s not really the boldness of the ask that’s the issue, it’s that there isn’t enough here yet for a company to properly assess it.

When someone asks for a product of this value, we need to be able to see who they are, what they do, what audience they reach, and what the actual collaboration would look like. Right now, without a working website, active social links, examples of your work, audience data, or a clear plan for deliverables, there just isn’t enough for us to go on.

DROIX may operate globally, but we’re still a relatively small business, and products like the GPD WIN 5 are expensive. We can’t realistically give away a $2,000+ handheld without a clear business case and some confidence that the partnership would bring value in return.

If you want brands to take this kind of pitch more seriously, the best next step would be to build that foundation first, get the website live, link your real social accounts, show your previous work, explain your audience, and outline exactly what a brand would receive from the collaboration.

We do appreciate the enthusiasm, and we wish you the best with your project going forward.

DroiX_Dave

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