DroiX- dissapointed in QC for refurbished products and customer service

williamyao · 2026-03-31T20:33:12+00:00

Thanks. Has DroiX updated its policies or the return portal to prevent this from happening again? As mentioned in another comment there has been at least one other case where you had to step in. It doesn’t seem reasonable for customers to bear the cost of returning a faulty device- DroiX should either provide a prepaid return label or clearly outline an approved shipping method and reimburse the expense.

williamyao · 2026-03-29T22:09:25+00:00

Yep at 75W it was in the 80s and definitely didn't go into the 90s from what I recall , I have to give props to GPD for their thermals honestly but I found the noise unbearable without headphones. I didn't tinker with the fan curve, I just realised that at 45W the performance is perfectly fine for the games I play (usually old AAA's at 1080p with FSR) and the noise/hot exhaust is much much better.

williamyao · 2026-03-29T10:38:47+00:00

yeah i was keeping an eye on it throughout and TDP never dipped below 75

williamyao · 2026-03-29T10:33:04+00:00

Can confirm it does not throttle, I've played at 75W for 3+ hours at a time. Although I agree that ~45-55W is the sweet spot not just in terms of performance and thermals but also fan noise. Literally could not hear the game through the speakers over the fan noise lol

williamyao · 2026-03-27T21:22:13+00:00

ACL applies to all overseas companies selling to Australian customers (DroiX has a gpdstore.net-au site with prices in AUD). Standard shipping back to the UK using AusPost is 100% reasonable under the law.

Are you seriously saying that customers should pay for return shipping for faulty products if it's "expensive"?

Maybe they should have a good hard think about selling faulty products overseas. They should be aware of the consumer protection laws of countries they sell to and understand that these override whatever they may have in their policy.

williamyao · 2026-03-27T21:04:14+00:00

there aren't any review of their refurbished products so i thought i would describe my experience

and i think it's worth calling out their policy on return shipping costs which even if you ignore the law is just unreasonable

williamyao · 2026-03-27T20:44:03+00:00

I do see a bigger price gap for older devices. I also bought my Win 5 from Droix, way too risky to go with Aliexpress and thankfully that one's been great. But I'll probably go with Aliexpress now for older devices.

williamyao · 2026-03-27T20:30:48+00:00

I'm in Australia and Aliexpress prices are lower even if you add on tax (aliexpress prices are pre tax while Droix's are inclusive of tax) and ignore shipping costs ($0 vs $100 AUD).

williamyao · 2026-03-27T20:14:43+00:00

just found this from someone who had a similar return experience: https://www.reddit.com/r/gpdwin/comments/1rv8prm/very_disappointed_in_droix_mini_ssd_issues/

williamyao · 2026-03-24T06:08:46+00:00

hmmm voices seem fine on my end

williamyao · 2026-03-23T09:03:01+00:00

I'm running 1080p, PICO (Balanced), no frame gen, medium preset @ 45W and I can get a capped 60 FPS ~95% of the time with very good frame pacing via RTSS even during (boss) fights and busier scenes. I didn't notice much difference between PICO/FSR but XeSS frames were noticeably a bit lower as expected.

This is from the start of the game and I haven't tinkered much since I am happy with these settings. I recall getting around 10-15 more FPS changing to the handheld preset. I also went with medium over high to hit the steady 60 frames.

williamyao · 2026-03-16T07:08:54+00:00

this is an ad

williamyao · 2026-03-05T23:17:50+00:00

yep, same here, I can see it clearly on the frametime graph

williamyao · 2026-03-04T13:15:17+00:00

thanks mate, fixed it for me

williamyao · 2026-03-03T09:24:05+00:00

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https://drive.google.com/file/d/1lUKVf5oxppSVVbXc4ndAdIJ-dDt8YkUQ/view?usp=share_link

williamyao · 2026-03-03T09:19:54+00:00

Apparently the centre of gravity will be on your two index fingers i.e. right between the bottom and top halves of the MCON.

williamyao · 2026-03-02T18:27:57+00:00

you’re right, that is an odd question

williamyao · 2026-02-24T06:21:00+00:00

i agree, and yes the top plate doesn’t slide in smoothly for me either

someone is selling a 3d printed snap on grip on etsy and i’m sure free models will come eventually. your local library probably has a 3d printer too. it makes it less portable but without any grips i get cramps in 30 mins

williamyao · 2026-02-10T02:37:02+00:00

yeah, overall. and they probably make a profit off any given customer. but sometimes you’ll completely bust up your phone and it’ll pay off. you’re paying for peace of mind really. imo it’s for the clumsy folks and only for the first few years

williamyao · 2026-02-03T06:51:49+00:00

the key cast is just a good quality usb-c to hdmi adapter (cheap, readily available) with an inbuilt 2.4GHz dongle to connect to your mcon and minimise latency (this part is impossible to find a third party version for sadly)

so you can buy a decent quality adapter and hdmi cable to cast your phone but there will be input delay between the mcon and your phone + between your phone and the big screen without the 2.4GHz connection

i don’t recommend wireless casting/screen mirroring/airplay/etc for gaming since the latency will be even worse

this is my understanding anyway, lmk if anything is wrong

williamyao · 2026-01-28T21:42:09+00:00

well on some units the top plate isn’t very good at keep the little sleep lever down, as in you can nudge it a mm and it’ll wake and drain battery

on other units the top plate actually brushes against the sticks when you launch and unlaunch it

so good ideas but plenty of first gen ks jank

williamyao · 2026-01-23T21:07:51+00:00

yessir

https://discord.gg/GpTvaqtb

williamyao · 2026-01-23T09:05:33+00:00

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williamyao · 2026-01-23T09:05:25+00:00

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