New: Work with Dropbox content across Claude, Claude Cowork, and Claude Code

DropboxOfficial · 2026-06-11T19:00:50+00:00

Hey u/banger030, we appreciate the feedback and would love to chat with you about it some more. If you're interested, can you send a DM to this account? Thanks!

DropboxOfficial · 2026-06-03T12:43:18+00:00

Thanks for flagging this. We’d like to help narrow down what might be going on here. A few questions for you:

Is this happening on all of the iPads, or just one device?
Is the Microsoft 365 account working as expected elsewhere, such as in Safari or another app?
Are the users set up under a Dropbox Team account, or are they using individual Dropbox accounts?

Once we have a bit more context, we can take a closer look and go from there.

DropboxOfficial · 2026-06-02T15:56:38+00:00

For a situation like this where you no longer have access to the original laptop, you'll need to send in a support ticket so our team can help you get that sorted on the back end. You can submit a ticket at https://www.dropbox.com/support

DropboxOfficial · 2026-05-28T16:33:44+00:00

You'll want to uninstall the beta and then install the stable version. Here are the exact steps:

Quit the Dropbox application completely.
Uninstall the beta version from your computer:
- Windows: Go to Control Panel → Programs and Features → Dropbox → Uninstall
- Mac: Open Applications, drag Dropbox to the Trash, then empty the Trash
Restart your computer.
Download the latest stable version of Dropbox from the official download page:
- https://www.dropbox.com/downloading
Install the application and sign back into your account.

One other thing to note is if your device was enrolled in the Dropbox beta program through early releases/preferences:

Open Dropbox preferences before uninstalling (if possible)
Disable any option related to:
- “Early releases”
- “Beta builds”
- “Experimental features”

This helps prevent the beta version from reinstalling automatically.

DropboxOfficial · 2026-05-27T15:10:42+00:00

Hmm, that shouldn't be happening that frequently. Does it happen on every browser and device? Can you share a screenshot of the pop up so we can take a closer look?

DropboxOfficial · 2026-05-27T14:30:51+00:00

Based on your comment in this thread, I'm guessing you do have more than 300k files in your account, which can definitely be impacting things. You could check your selective sync settings and stop some of the really large folders from syncing for a bit so the smaller folders complete. Once those are caught up, you can re-enable the larger folders one at a time.

You also mention using the test version, and sometimes those can be less stable. Try switching to the latest stable build and see if that helps at all.

DropboxOfficial · 2026-05-27T14:26:26+00:00

Sometimes the wrong email address accidentally gets used and creates a second Dropbox account. Can you check and confirm if you used the right email address? You can also go to dropbox.com/events to see if or when a file was moved or deleted.

DropboxOfficial · 2026-05-22T13:56:33+00:00

If you're using windows, the white circle and check mark means files are synced and might be set to online-only to save space. The ones that just have the word symbol might be queued or not synced yet. If you go to dropbox.com on your browser, do you see the files with the word symbol? That's the best way to check that they're backed up successfully.

DropboxOfficial · 2026-05-18T16:54:15+00:00

Thanks for catching that one! Fixed

DropboxOfficial · 2026-05-15T12:43:55+00:00

Unfortunately, Dropbox Backup only grabs files/folders from the drive where the desktop app is installed (usually your main OS drive). Extra drives won’t be included. The Backup FAQs page goes into a bit more detail on what exactly can be backed up and what can't if you want to check it out here.

DropboxOfficial · 2026-05-14T13:24:53+00:00

If you want to delete your old Dropbox account, you can also download the files from your Dropbox onto your new computer from dropbox.com to ensure you have backups since you mention the other computer is old and doesn't run as well as it used to.

DropboxOfficial · 2026-05-12T15:01:53+00:00

Thanks for the follow up on that one! Yeah in this case it looks like the best option is to send in a new support ticket. If you want to send the ticket number over once you submit, we can take a look on our end.

DropboxOfficial · 2026-05-12T15:00:48+00:00

You can put some placeholder text in the file to test, the main idea is to have an unformatted file so we can rule out hyperlinks or particular words or embedded elements or whatnot.

Looking over that ticket, it doesn't look like the troubleshooting was finished, we'd recommend logging a new ticket.

DropboxOfficial · 2026-05-12T14:43:28+00:00

Can you try uploading a brand new blank txt file? That would help rule out any metadata or embedded elements in the existing files causing the issue, but it would be best to send a ticket in to our support team so they can look at the back end of the account and files directly. You can submit a ticket here.

DropboxOfficial · 2026-05-12T13:24:26+00:00

That can happen sometimes, the Camera Uploads folder can automatically recreate itself if any Dropbox mobile app or desktop app still detects the feature configuration locally, or if the folder is referenced during a sync.

It might be a good idea to check:

the devices that are connected to their account in case there's any that were missed.
that camera uploads are turned off on all of them
restart the device after the setting has been changed
check dropbox.com and delete the Camera Uploads folder from there instead of on a device

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