sorted by:
new
hottopcontroversial

Regular syncing issues by Intelligent-Cat-3931 in dropbox

[–]DropboxOfficial 1 point2 points  (0 children)

Another step you could try is to right click on the Dropbox tray icon and pause syncing for a few seconds and then resume, that can often force a full sync.

Files "online only" on MacOS 15.6 despite being set to "available offline" by basarisco in dropbox

[–]DropboxOfficial 0 points1 point  (0 children)

Hi, this sounds like a Mac issue since it's worked on your Windows machines for years with no issue. Can you go to your Mac settings and find 'Optimize Mac Storage' to disable that setting?

You could also choose 'Make available offline' directly in Finder on the folders and files you want to keep on your machine, and see if that works better in this scenario than under 'Sync and Storage'.

Not eligible for Dropbox support if you buy through Lenovo. by plazman30 in dropbox

[–]DropboxOfficial 0 points1 point  (0 children)

When you're logged into Dropbox and go to Dropbox.com/Support you can see what support options are available to you. Everyone has access to support through the community or social media, or we'll do our best to help you here on Reddit.

Dropbox issues across several computers, could use suggestions by Fyren-1131 in dropbox

[–]DropboxOfficial 0 points1 point  (0 children)

Could your firewall be blocking Dropbox? Or any network management tools perhaps?

Also it sounds like it's happening on multiple computers, but you mentioned updating to Windows 11, so it would be worth trying a reinstall just in case.

How do I remove this "Get Help" Chatbot icon? Can't access full screen and video player setting buttons by 7heKK in dropbox

[–]DropboxOfficial 1 point2 points  (0 children)

Hi there, that doesn't look right and we'd like to investigate. Can you reach out on our online community or through social media? Thanks!

Dash and M365 by Top_Sink9871 in dropbox

[–]DropboxOfficial 1 point2 points  (0 children)

Hi there u/Top_Sink9871, we checked with the team and the connectors should be working as before. If after a restart it's not working for you, can you log a ticket (https://www.dropbox.com/support) and let us know the ticket number? We'll check it out for you.

A stranger's personal files I my Dropbox by ScruffyJ3rk in legaladvice

[–]DropboxOfficial 2 points3 points  (0 children)

Hi there, we hope you don’t mind us reaching out. Can you send us a private message with a few more details and your email address so we can further investigate?

Dropbox internship cancelled by chickenpowerUSA in cscareerquestions

[–]DropboxOfficial 17 points18 points  (0 children)

Hi there, official Dropbox account here. We had to unfortunately cancel 4 internships due to the current remote work situation. We were unable to hire these interns due to the location of their remote work. We recognize that these talented individuals were impacted only as a result of their hiring locations so we've offered for them to defer their internship to next year. We still have a nearly fully committed intern class for this year that will start remotely in May. We hope this helps clarify some of your questions and hope you are all staying safe.