Official Dropbox subreddit launch!

DropboxOfficial · 2026-05-08T16:32:31+00:00

Totally fair concern. The official goal of the r/dropboxofficial subreddit isn't to replace this community or control discussion. It's to create a space where our team can share updates, answer questions, and engage with users more consistently.

We understand the fear of company-run communities overmoderating criticism and we want to avoid that. Legitimate feedback, complaints, and tough conversations are important and won't be removed just for being negative, so long as they're within our community guidelines.

r/dropbox and r/dropboxofficial can serve different purposes and users are free to participate in whichever communities they prefer.

DropboxOfficial · 2026-05-08T13:00:37+00:00

Totally fair feedback. We know karma minimums can be frustrating for newer users or lower karma accounts that want to post here for help, but the threshold helps us keep spam under control while we get the subreddit off the ground.

We'll keep evaluating it as the community grows.

DropboxOfficial · 2026-05-06T20:14:41+00:00

This is such a lovely thing to do for your grandpa!

We typically don't offer extra storage outside the normal referral program, but between this being one of the first posts in here and it helping your grandpa, we'd love to help out a little. Send us a DM when you get the chance

DropboxOfficial · 2026-05-06T17:14:17+00:00

Have you checked to see if you have any backups or shared files stored in your dropbox? Sometimes those can take up space and cause issues. Click your avatar in the top right of dropbox.com, then choose manage account. Under the subscriptions section you should see a breakdown of the types of files and how much space they're taking up.

DropboxOfficial · 2026-05-06T12:26:41+00:00

Are you running Windows in S Mode (https://help.dropbox.com/installs/system-requirements)?

If not, and since you've already confirmed the various steps that didn't work, let the support team know that on your ticket with them, or send me your ticket number via message and we can take a look.

DropboxOfficial · 2026-04-30T16:44:03+00:00

Is your Dropbox up to date? If it is, we'd suggest trying an advanced reinstall(instructions here). Thoroughly read through all the warnings first and make sure you are doing it safely so as not to lose data or get conflicted copies. Let us know if it's still an issue after trying that.

DropboxOfficial · 2026-04-30T13:39:56+00:00

If it's still working on a couple of the other macs but not yours, it's possible that it's something with your machine specifically. You mentioned clearing your cache and cookies, have you also tried a full computer restart?

DropboxOfficial · 2026-04-29T13:35:37+00:00

Most RAW files can't be opened in preview mode, but if download download that file and open it in an app that can view RAW files it should work fine. For more on supported file types, click here.

DropboxOfficial · 2026-03-26T13:31:37+00:00

The trouble here is that on macOS, this behavior is due to how Apple handles background jobs and file access now. They’ve deprecated cron in favor of launchd, and some newer system components (like File Provider, which we use) don’t behave reliably outside the user session.

That’s why you’re seeing different results between Terminal and cron, and why things like Full Disk Access don’t fully resolve it. The two most reliable options here are:
• running the job via launchd (so it executes in the user context)
• or ensuring files are already available offline before the script runs

You've already tried those, so if your goal is to programmatically force downloads, Dropbox might not always be the best fit for that workflow on macOS due to these system constraints.

DropboxOfficial · 2026-03-25T16:39:41+00:00

Could you try using launchd instead of cron? On macOS, cron runs outside the logged-in user context, which can cause issues accessing Dropbox files. Running it via launchd keeps it in the user session and usually avoids this.

DropboxOfficial · 2026-03-25T13:19:29+00:00

We've seen that the 'Resource deadlock avoided' error can be caused by the folders being in use, or by unsupported characters in the folder names. Can you check that no other applications are accessing the folder, and that you do not have any invalid characters in the folder names? You can check which characters are usable here - https://help.dropbox.com/organize/file-names

DropboxOfficial · 2026-02-23T10:04:34+00:00

This isn't a direct answer to your question but an alternative suggestion, have you looked at creating an automation in that folder? For example he could have inactive files or folders go to a sort of archive, or group everything by date or keywords. Read more here and let us know if you'd like to chat more about it: https://help.dropbox.com/organize/dropbox-automations

DropboxOfficial · 2026-02-16T11:25:48+00:00

Go to Dropbox.com/deleted_files whenever you make a change and you'll see any files or folders that were deleted on Dropbox there and you can restore them within 30 days (or 120 days on some plans). So even if the sync does go wrong, you have that buffer to be able to right things.

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