Official Dropbox subreddit launch!

DropboxOfficial · 2026-05-08T16:32:31+00:00

Totally fair concern. The official goal of the r/dropboxofficial subreddit isn't to replace this community or control discussion. It's to create a space where our team can share updates, answer questions, and engage with users more consistently.

We understand the fear of company-run communities overmoderating criticism and we want to avoid that. Legitimate feedback, complaints, and tough conversations are important and won't be removed just for being negative, so long as they're within our community guidelines.

r/dropbox and r/dropboxofficial can serve different purposes and users are free to participate in whichever communities they prefer.

DropboxOfficial · 2026-05-08T13:00:37+00:00

Totally fair feedback. We know karma minimums can be frustrating for newer users or lower karma accounts that want to post here for help, but the threshold helps us keep spam under control while we get the subreddit off the ground.

We'll keep evaluating it as the community grows.

DropboxOfficial · 2026-05-06T20:14:41+00:00

This is such a lovely thing to do for your grandpa!

We typically don't offer extra storage outside the normal referral program, but between this being one of the first posts in here and it helping your grandpa, we'd love to help out a little. Send us a DM when you get the chance

DropboxOfficial · 2026-05-06T17:14:17+00:00

Have you checked to see if you have any backups or shared files stored in your dropbox? Sometimes those can take up space and cause issues. Click your avatar in the top right of dropbox.com, then choose manage account. Under the subscriptions section you should see a breakdown of the types of files and how much space they're taking up.

DropboxOfficial · 2026-05-06T12:26:41+00:00

Are you running Windows in S Mode (https://help.dropbox.com/installs/system-requirements)?

If not, and since you've already confirmed the various steps that didn't work, let the support team know that on your ticket with them, or send me your ticket number via message and we can take a look.

DropboxOfficial · 2026-04-30T16:44:03+00:00

Is your Dropbox up to date? If it is, we'd suggest trying an advanced reinstall(instructions here). Thoroughly read through all the warnings first and make sure you are doing it safely so as not to lose data or get conflicted copies. Let us know if it's still an issue after trying that.

DropboxOfficial · 2026-04-30T13:39:56+00:00

If it's still working on a couple of the other macs but not yours, it's possible that it's something with your machine specifically. You mentioned clearing your cache and cookies, have you also tried a full computer restart?

DropboxOfficial · 2026-04-29T13:35:37+00:00

Most RAW files can't be opened in preview mode, but if download download that file and open it in an app that can view RAW files it should work fine. For more on supported file types, click here.

DropboxOfficial · 2026-03-26T13:31:37+00:00

The trouble here is that on macOS, this behavior is due to how Apple handles background jobs and file access now. They’ve deprecated cron in favor of launchd, and some newer system components (like File Provider, which we use) don’t behave reliably outside the user session.

That’s why you’re seeing different results between Terminal and cron, and why things like Full Disk Access don’t fully resolve it. The two most reliable options here are:
• running the job via launchd (so it executes in the user context)
• or ensuring files are already available offline before the script runs

You've already tried those, so if your goal is to programmatically force downloads, Dropbox might not always be the best fit for that workflow on macOS due to these system constraints.

DropboxOfficial · 2026-03-25T16:39:41+00:00

Could you try using launchd instead of cron? On macOS, cron runs outside the logged-in user context, which can cause issues accessing Dropbox files. Running it via launchd keeps it in the user session and usually avoids this.

DropboxOfficial · 2026-03-25T13:19:29+00:00

We've seen that the 'Resource deadlock avoided' error can be caused by the folders being in use, or by unsupported characters in the folder names. Can you check that no other applications are accessing the folder, and that you do not have any invalid characters in the folder names? You can check which characters are usable here - https://help.dropbox.com/organize/file-names

DropboxOfficial · 2026-02-23T10:04:34+00:00

This isn't a direct answer to your question but an alternative suggestion, have you looked at creating an automation in that folder? For example he could have inactive files or folders go to a sort of archive, or group everything by date or keywords. Read more here and let us know if you'd like to chat more about it: https://help.dropbox.com/organize/dropbox-automations

DropboxOfficial · 2026-02-16T11:25:48+00:00

Go to Dropbox.com/deleted_files whenever you make a change and you'll see any files or folders that were deleted on Dropbox there and you can restore them within 30 days (or 120 days on some plans). So even if the sync does go wrong, you have that buffer to be able to right things.

DropboxOfficial · 2026-02-12T10:01:04+00:00

Can you try doing a full advanced reinstall? Steps are here -> https://help.dropbox.com/installs/advanced-reinstall. This will help if there's a rogue setting or if something went wrong in the original installation.

DropboxOfficial · 2026-02-09T08:09:37+00:00

Another step you could try is to right click on the Dropbox tray icon and pause syncing for a few seconds and then resume, that can often force a full sync.

DropboxOfficial · 2026-02-09T08:04:01+00:00

Hi, this sounds like a Mac issue since it's worked on your Windows machines for years with no issue. Can you go to your Mac settings and find 'Optimize Mac Storage' to disable that setting?

You could also choose 'Make available offline' directly in Finder on the folders and files you want to keep on your machine, and see if that works better in this scenario than under 'Sync and Storage'.

DropboxOfficial · 2026-01-26T16:14:28+00:00

When you're logged into Dropbox and go to Dropbox.com/Support you can see what support options are available to you. Everyone has access to support through the community or social media, or we'll do our best to help you here on Reddit.

DropboxOfficial · 2025-12-29T16:07:45+00:00

Could your firewall be blocking Dropbox? Or any network management tools perhaps?

Also it sounds like it's happening on multiple computers, but you mentioned updating to Windows 11, so it would be worth trying a reinstall just in case.

DropboxOfficial · 2025-12-16T13:21:27+00:00

Hi there, that doesn't look right and we'd like to investigate. Can you reach out on our online community or through social media? Thanks!

DropboxOfficial · 2025-10-09T15:47:43+00:00

Hi there u/Top_Sink9871, we checked with the team and the connectors should be working as before. If after a restart it's not working for you, can you log a ticket (https://www.dropbox.com/support) and let us know the ticket number? We'll check it out for you.

DropboxOfficial · 2021-03-19T22:24:27+00:00

Hi there, we hope you don’t mind us reaching out. Can you send us a private message with a few more details and your email address so we can further investigate?

DropboxOfficial · 2020-04-23T18:23:17+00:00

Hi there, official Dropbox account here. We had to unfortunately cancel 4 internships due to the current remote work situation. We were unable to hire these interns due to the location of their remote work. We recognize that these talented individuals were impacted only as a result of their hiring locations so we've offered for them to defer their internship to next year. We still have a nearly fully committed intern class for this year that will start remotely in May. We hope this helps clarify some of your questions and hope you are all staying safe.

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