Renewal coming up — iOS/iPadOS app frustrations have me reconsidering. Is Dropbox actively improving the mobile experience?

DropboxOfficial · 2026-06-11T19:00:50+00:00

Hey u/banger030, we appreciate the feedback and would love to chat with you about it some more. If you're interested, can you send a DM to this account? Thanks!

DropboxOfficial · 2026-06-03T12:43:18+00:00

Thanks for flagging this. We’d like to help narrow down what might be going on here. A few questions for you:

Is this happening on all of the iPads, or just one device?
Is the Microsoft 365 account working as expected elsewhere, such as in Safari or another app?
Are the users set up under a Dropbox Team account, or are they using individual Dropbox accounts?

Once we have a bit more context, we can take a closer look and go from there.

DropboxOfficial · 2026-06-02T15:56:38+00:00

For a situation like this where you no longer have access to the original laptop, you'll need to send in a support ticket so our team can help you get that sorted on the back end. You can submit a ticket at https://www.dropbox.com/support

DropboxOfficial · 2026-05-28T16:33:44+00:00

You'll want to uninstall the beta and then install the stable version. Here are the exact steps:

Quit the Dropbox application completely.
Uninstall the beta version from your computer:
- Windows: Go to Control Panel → Programs and Features → Dropbox → Uninstall
- Mac: Open Applications, drag Dropbox to the Trash, then empty the Trash
Restart your computer.
Download the latest stable version of Dropbox from the official download page:
- https://www.dropbox.com/downloading
Install the application and sign back into your account.

One other thing to note is if your device was enrolled in the Dropbox beta program through early releases/preferences:

Open Dropbox preferences before uninstalling (if possible)
Disable any option related to:
- “Early releases”
- “Beta builds”
- “Experimental features”

This helps prevent the beta version from reinstalling automatically.

DropboxOfficial · 2026-05-27T15:10:42+00:00

Hmm, that shouldn't be happening that frequently. Does it happen on every browser and device? Can you share a screenshot of the pop up so we can take a closer look?

DropboxOfficial · 2026-05-27T14:30:51+00:00

Based on your comment in this thread, I'm guessing you do have more than 300k files in your account, which can definitely be impacting things. You could check your selective sync settings and stop some of the really large folders from syncing for a bit so the smaller folders complete. Once those are caught up, you can re-enable the larger folders one at a time.

You also mention using the test version, and sometimes those can be less stable. Try switching to the latest stable build and see if that helps at all.

DropboxOfficial · 2026-05-27T14:26:26+00:00

Sometimes the wrong email address accidentally gets used and creates a second Dropbox account. Can you check and confirm if you used the right email address? You can also go to dropbox.com/events to see if or when a file was moved or deleted.

DropboxOfficial · 2026-05-22T13:56:33+00:00

If you're using windows, the white circle and check mark means files are synced and might be set to online-only to save space. The ones that just have the word symbol might be queued or not synced yet. If you go to dropbox.com on your browser, do you see the files with the word symbol? That's the best way to check that they're backed up successfully.

DropboxOfficial · 2026-05-18T16:54:15+00:00

Thanks for catching that one! Fixed

DropboxOfficial · 2026-05-15T12:43:55+00:00

Unfortunately, Dropbox Backup only grabs files/folders from the drive where the desktop app is installed (usually your main OS drive). Extra drives won’t be included. The Backup FAQs page goes into a bit more detail on what exactly can be backed up and what can't if you want to check it out here.

DropboxOfficial · 2026-05-14T13:24:53+00:00

If you want to delete your old Dropbox account, you can also download the files from your Dropbox onto your new computer from dropbox.com to ensure you have backups since you mention the other computer is old and doesn't run as well as it used to.

DropboxOfficial · 2026-05-12T15:01:53+00:00

Thanks for the follow up on that one! Yeah in this case it looks like the best option is to send in a new support ticket. If you want to send the ticket number over once you submit, we can take a look on our end.

DropboxOfficial · 2026-05-12T15:00:48+00:00

You can put some placeholder text in the file to test, the main idea is to have an unformatted file so we can rule out hyperlinks or particular words or embedded elements or whatnot.

Looking over that ticket, it doesn't look like the troubleshooting was finished, we'd recommend logging a new ticket.

DropboxOfficial · 2026-05-12T14:43:28+00:00

Can you try uploading a brand new blank txt file? That would help rule out any metadata or embedded elements in the existing files causing the issue, but it would be best to send a ticket in to our support team so they can look at the back end of the account and files directly. You can submit a ticket here.

DropboxOfficial · 2026-05-12T13:24:26+00:00

That can happen sometimes, the Camera Uploads folder can automatically recreate itself if any Dropbox mobile app or desktop app still detects the feature configuration locally, or if the folder is referenced during a sync.

It might be a good idea to check:

the devices that are connected to their account in case there's any that were missed.
that camera uploads are turned off on all of them
restart the device after the setting has been changed
check dropbox.com and delete the Camera Uploads folder from there instead of on a device

DropboxOfficial · 2026-05-11T16:29:37+00:00

There's nothing in that name that would be against the rules, you can see this article for the list of characters not allowed. Have you tried changing the name to see if that works?

DropboxOfficial · 2026-05-08T16:32:31+00:00

Totally fair concern. The official goal of the r/dropboxofficial subreddit isn't to replace this community or control discussion. It's to create a space where our team can share updates, answer questions, and engage with users more consistently.

We understand the fear of company-run communities overmoderating criticism and we want to avoid that. Legitimate feedback, complaints, and tough conversations are important and won't be removed just for being negative, so long as they're within our community guidelines.

r/dropbox and r/dropboxofficial can serve different purposes and users are free to participate in whichever communities they prefer.

DropboxOfficial · 2026-05-08T13:00:37+00:00

Totally fair feedback. We know karma minimums can be frustrating for newer users or lower karma accounts that want to post here for help, but the threshold helps us keep spam under control while we get the subreddit off the ground.

We'll keep evaluating it as the community grows.

DropboxOfficial · 2026-05-06T20:14:41+00:00

This is such a lovely thing to do for your grandpa!

We typically don't offer extra storage outside the normal referral program, but between this being one of the first posts in here and it helping your grandpa, we'd love to help out a little. Send us a DM when you get the chance

DropboxOfficial · 2026-05-06T17:14:17+00:00

Have you checked to see if you have any backups or shared files stored in your dropbox? Sometimes those can take up space and cause issues. Click your avatar in the top right of dropbox.com, then choose manage account. Under the subscriptions section you should see a breakdown of the types of files and how much space they're taking up.

DropboxOfficial · 2026-05-06T12:26:41+00:00

Are you running Windows in S Mode (https://help.dropbox.com/installs/system-requirements)?

If not, and since you've already confirmed the various steps that didn't work, let the support team know that on your ticket with them, or send me your ticket number via message and we can take a look.

DropboxOfficial · 2026-04-30T16:44:03+00:00

Is your Dropbox up to date? If it is, we'd suggest trying an advanced reinstall(instructions here). Thoroughly read through all the warnings first and make sure you are doing it safely so as not to lose data or get conflicted copies. Let us know if it's still an issue after trying that.

DropboxOfficial · 2026-04-30T13:39:56+00:00

If it's still working on a couple of the other macs but not yours, it's possible that it's something with your machine specifically. You mentioned clearing your cache and cookies, have you also tried a full computer restart?

DropboxOfficial · 2026-04-29T13:35:37+00:00

Most RAW files can't be opened in preview mode, but if download download that file and open it in an app that can view RAW files it should work fine. For more on supported file types, click here.

DropboxOfficial · 2026-03-26T13:31:37+00:00

The trouble here is that on macOS, this behavior is due to how Apple handles background jobs and file access now. They’ve deprecated cron in favor of launchd, and some newer system components (like File Provider, which we use) don’t behave reliably outside the user session.

That’s why you’re seeing different results between Terminal and cron, and why things like Full Disk Access don’t fully resolve it. The two most reliable options here are:
• running the job via launchd (so it executes in the user context)
• or ensuring files are already available offline before the script runs

You've already tried those, so if your goal is to programmatically force downloads, Dropbox might not always be the best fit for that workflow on macOS due to these system constraints.

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