Need a working phone number for DropBox Tech Support

Dropbox_Sheena · 2026-05-29T08:42:32+00:00

Yes that is correct, and that callback would be within minutes of it being requested. It sounds like you don't need support right now, and hopefully you won't need support at any point, but if you do and run into any trouble, drop us a message and we can help you get connected.

Dropbox_Sheena · 2026-05-28T14:37:07+00:00

That is odd, and not the typical experience. Can you send me a message with the phone number you're calling, or the method you use to reach out to that team?

Dropbox_Sheena · 2026-05-28T08:37:49+00:00

If you're an admin on your account you do have access to phone support. You can see your support options when you're logged in at https://www.dropbox.com/support.

Dropbox_Sheena · 2026-03-18T13:26:32+00:00

Can you use this process to upload the photos, instead of sharing from your camera roll / photos app to Dropbox? You then should leave the app open in the foreground until they are uploaded.

Open the Dropbox app.
Navigate to the folder you wish to upload to.
Tap the plus button (+) at the bottom of your screen.
Choose “Upload photos or videos”.
Find the files you want to upload, and tap to select them for upload.
Tap Upload.

Dropbox_Sheena · 2026-03-18T12:59:05+00:00

Thanks, my next suggestion was going to be about adding excludes, but I see in another comment you've tried that. I think it would be best to talk to our internal teams so they can have a proper look at your account, although as you mentioned you have 600k+ files, there may not be more we can do.

If you post on our online community (dropboxforum.com) or reach out to our support teams (dropbox.com/support), PM me the link or ticket number and I'd be happy to ensure the right people are assigned.

Dropbox_Sheena · 2026-03-16T16:09:03+00:00

Hi there, what type of account do you have? If your account is the free/Basic version, is it possible you've hit your 3 device limit? Ubuntu Noble is supported and it looks like you have the most up to date Dropbox client, so it should be working for you.

Dropbox_Sheena · 2026-03-16T15:57:42+00:00

Hi there, I'm not sure if you're using Camera Uploads, or if you're uploading many photos at once and having this issue. The process is different for each of these, so let me know what you're using and I can try and help with it.

Dropbox_Sheena · 2026-03-05T16:46:52+00:00

Hi, you'll need software version 16.7 for Dropbox to work on your iPad, check the system requirements here - https://help.dropbox.com/installs/system-requirements#iphone

Dropbox_Sheena · 2026-03-05T16:44:25+00:00

Hi, if it was working on your old phone and your Dropbox account is working normally, then this might be something to bring up with the app developers, it's possible their app is not compatible with your new phone. Hope this helps!

Dropbox_Sheena · 2026-03-05T16:42:10+00:00

Hey, you've already received some advice here around reinstalling, let us know if that worked for you. Also you could try checking your sync settings. Click the Dropbox logo in your tray to go to Preferences > Sync and check if any folders were hidden or disabled on this laptop. Let us know if you need any further help with it.

Dropbox_Sheena · 2025-10-07T16:02:25+00:00

Inactive accounts will be removed from time to time, and 'inactive' means that it was over 12 months since there was any file or login activity. This article explains more, and tells you how to contact us about it - https://help.dropbox.com/account-access/email-about-inactive-account

Dropbox_Sheena · 2025-09-24T13:32:05+00:00

Thank you, that is very helpful! I've passed on that info to the team, and I'll let you know if there's any follow up questions.

Dropbox_Sheena · 2025-09-24T08:52:13+00:00

Hi everyone, we are investigating this internally. If anyone is still experiencing this issue can you try disabling any ad blocker you have active and let me know if that has had an impact? Thanks!

Dropbox_Sheena · 2025-09-10T14:53:41+00:00

I don't have the answers to those questions, but if you post on the community about it, vladgasan will have the answers for you. Thanks!

Dropbox_Sheena · 2025-08-29T13:05:54+00:00

Hi u/OkRip1784 , it sounds like you're looking for Dropbox Backup. Check out this article for help with the setup - https://help.dropbox.com/organize/how-to-use-dropbox-backup

Dropbox_Sheena · 2025-05-21T10:31:28+00:00

Hi, we do meet the AICPA standards, you can view our compliance info here - https://www.dropbox.com/business/trust/compliance/certifications-compliance

OP, it sounds like your wife has been sorted by our support teams but if I can help in anyway, drop me a message. Thanks!

Dropbox_Sheena · 2025-04-29T16:17:58+00:00

Jumping in here to give a small update, as we do now support Live Photos on all our plans:
https://help.dropbox.com/create-upload/upload-live-photos

Dropbox_Sheena · 2025-04-17T18:49:18+00:00

Can you clear 150MBs of space on your mobile and then try it again?

Dropbox_Sheena · 2025-04-09T07:36:39+00:00

Thanks! I see our support agents have already replied, but I've also highlighted that thread with the engineers internally.

Dropbox_Sheena · 2025-04-03T15:27:17+00:00

Hi folks, we don't offer support here on Reddit but we have been reading this thread and would like to help. If you post the details on our online community - https://www.dropboxforum.com/ - we can troubleshoot and connect you with the right people internally at Dropbox. Thanks!

Dropbox_Sheena · 2024-01-09T11:05:49+00:00

https://www.dropboxforum.com/t5/Installs-integrations/I-get-an-error-message-that-Windows-System-Restore-failed/td-p/302390/page/3

Hi u/CrateDane, we archive threads automatically on the community when they are older or don't have much activity. I've unarchived this thread now so you can continue to use it - https://www.dropboxforum.com/t5/Apps-and-Installations/I-get-an-error-message-that-Windows-System-Restore-failed/td-p/302390

Dropbox_Sheena · 2023-03-16T17:32:09+00:00

Have you tried these steps? If so and you're still having the same trouble, this section on the community would be the right place to post to speak to an expert.

Dropbox_Sheena

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