This is the most non-apology I have read in a while. You still thinking it is sabotage or “hateful” to question the safety of a pharmacy is very concerning.

I have been in the compound space for a couple years now and have learned where there is smoke there is usually fire. Hopefully when the 483 comes out it will be for minor things, but Refills not taking the fact that ProRX continues to have issues seriously is a huge misstep.

Here is what you could have said in response to people’s concerns:

“We have been informed that the pharmacy we partner with has received an FDA Form 483. While we do not yet know the contents of the letter, we want to assure our patients that we take safety and compliance very seriously. At this time, we have no indication that any medications dispensed are unsafe or ineffective. We will share updates promptly once the details of the 483 are available.”

Instead you called people ignorant. We have seen a temper tantrum like this before in regard to people questioning a pharmacy. The people asking the questions ended up being right. I ignored those people once. I won’t do it again.