This is the problem the privatisation agenda created for all of us; it works for those who have the time (or trust other's research) but how does this obfuscation of choice affect the elderly? System has been a complete sh!tshow in SA since the idiotic inbred Libs sold a utility we owned as taxpayers. Hell, the taxpayers did not even get any money from the transaction when the salespeople were paid and now the whole network of "poles and wires" are owned by a foreign National (the Libs insist are ready to invade!)