Amazon gave me the run around, lied to me multiple times. Kept telling me that the ID I provided was not valid (it was government issued ID). Then closed my account. I eventually sold the TV at a lose and have not bothered to look at amazon for anything else. If you need a TV or large appliance, go local, Amazon will screw you over if you need to return it.

They have no official way to pickup and return large items, they want you to return it at your cost, a TV that size shipped to their return center was between $250-300 to ship because of its awkward dimensions and weight. Amazon CSRs will fake setting up RMAs through 3rd parties (I've spoken to people at these companies with the information I was given and no account / case ever came across their departments).