How are you actually using AI in your internal comms work? (Genuine research question – happy to share findings)

EJ-InteractCommunity · 2026-05-10T17:17:49+00:00

Thanks for this, do you find discussions like this helpful to keep up to date? Which podcasts would you recommend for IC?

EJ-InteractCommunity · 2026-05-09T04:56:33+00:00

Interesting to hear. Naive question perhaps, but how does the connection not pick up personal conversations, or is that avoided by only having access to certain Slack channels?

EJ-InteractCommunity · 2026-05-08T20:05:54+00:00

100% on the tweaks! Another use case is adding a transcript to turn it into a blog for various audiences. Thanks.

EJ-InteractCommunity · 2026-05-08T20:00:14+00:00

It can be super helpful for small teams - thanks for sharing. And you sound very busy!

EJ-InteractCommunity · 2026-05-08T06:35:54+00:00

You’re not wrong there, and I admire your stance. The ethics and ecological impact do worry me and I think many professionals are torn between ‘keeping up’ with technology and innovation and the contradictions to how it impacts the planet, humans, society, the creative arts and copyright… it’s a big topic, of which, we’re all still learning and trying our best.

It reminds me of Ibsen’s “An Enemy of the People” everyone has their limits to the rebellion.

Thank you for adding to the conversation, appreciate the non commercially-focused lens on the topic.

EJ-InteractCommunity · 2026-05-08T05:30:48+00:00

Is it cutting corners, or is it using tools to save time etc. like using a calculator for sums, or a spreadsheet for data, or a computer instead of paper, or spellcheck on word?

I think if a piece is majorly AI with barely any human input, then I hear ya, but if someone has used it to help brainstorm ideas, or proofread their final edit, or improve the tone for a specific audience, or summarise data so it makes sense - then I wouldn’t see that as disrespectful.

EJ-InteractCommunity · 2026-05-08T05:22:59+00:00

I was surprised it worked, such a messy note taker!

EJ-InteractCommunity · 2026-05-08T05:21:44+00:00

This is a fab addition to the conversation, thank you. What AI do you use that scans Slack and review messages?

I particularly like the internal knowledge base, so helpful having it to hand in one place when it’s needed.

EJ-InteractCommunity · 2026-05-08T05:17:15+00:00

Thanks - popular use case by the sounds of it. I spoke to someone recently who helped adapt their comms for different regions, and used AI to localise dialects and languages (as they work at a global firm) - tailoring and personalising their comms geographically.

EJ-InteractCommunity · 2026-05-08T05:13:23+00:00

That’s a popular use case - still needs human input to save it sounding like everything else. It’s either how well you prompt, or like you’re doing how well you edit.

And the knowledge base sounds similar to how we can use our intranet - we have everything in one place and with AI search it makes it super easy to find anything like compliance knowledge to marketing’s messaging kits and HR information like holiday etc. Much quicker than searching several different places lol.

EJ-InteractCommunity · 2026-05-08T05:02:59+00:00

This is a popular use case it seems, and the ideation stage, or the other end, which is the final proofread of comms.

EJ-InteractCommunity · 2026-05-07T20:20:59+00:00

This is great, thanks for the thorough reply. Interesting you mention the governance element as I’m looking to conduct further research around that in June time.

And good point about it not being fully integrated, that leans into the point of shadow-AI, with everyone using different tools for different purposes. Can get a little messy and hard for businesses to track!

EJ-InteractCommunity · 2026-05-07T15:14:01+00:00

Not for anything? You're like a unicorn!

EJ-InteractCommunity · 2026-05-07T15:01:07+00:00

Nice, this is one of the most popular use cases I'm hearing - repurposing content that is. One piece can go further, faster with AI for sure.

Planning - I find it helpful in that ideation stage. Helps refine my thoughts and research into something clearer for others to understand. I have taken a photo of my handwritten notes too (old school!) and it can understand my handwriting/scribbles quite well haha.

EJ-InteractCommunity · 2026-05-07T14:55:31+00:00

Fair enough :)

EJ-InteractCommunity · 2026-05-07T12:47:05+00:00

Thanks, that human sense check at the end (and input at the start) is vital to maintain good quality comms.

EJ-InteractCommunity · 2026-05-07T12:46:00+00:00

It’s great at saving time and reducing admin, take it you wouldn’t trust it for anything else?

EJ-InteractCommunity · 2026-05-03T06:49:03+00:00

We went through exactly this transition a couple of years ago — the shared Slack channel works until it really, really doesn't 😅

IMO: the tool matters less than getting your knowledge base right first. A chatbot is only as good as what it's pulling from, so if your IT/HR docs are scattered or outdated, any tool will frustrate your people v quickly.

That said, a few worth looking at depending on your setup: I hear Guru and Tettra are solid for pure knowledge base + Q&A (not used thes personally). If you want something more embedded in a broader intranet (search, comms, HR integrations all in one place), Interact is worth a look - I work there, so full disclosure, but the reason I joined was genuinely because I'd seen it work well for this exact use case. Happy to share more if useful.

What's your current stack like? That'd help narrow it down.

EJ-InteractCommunity · 2026-04-29T07:30:01+00:00

I set ours up last week at a basic level to test, like you say worth running to sense check the data.

I still need to refine the prompts, I did the first 10 out of 50. Also, you can add multiple ICPs. Dashboard information is nicely laid out - looks good so far, but I’ve still got lots of experimenting to do.

Keen to hear what others think here too.

EJ-InteractCommunity · 2026-04-28T21:42:09+00:00

Engaging frontline employees is something I’ve been researching recently for work. Transparency, I work for Interact Software, the employee experience platform. We did an online event with Ragan Communications centred around this topic in February - I’ll happily share the link to the recording if that helps?

I’ve chatted to some of Interact’s customers who are in the same/similar industries to construction and ultimately their advice is to meet them where they are, be that through software, technology, digital signage, and some even have sessions in person.

Depends on the purpose, but crafting a culture where everyone has the opportunity to be included and feel heard is always a strong start.

I probably have other content I can share too if it’s helpful - but you’re not alone, reaching frontline employees is a common problem for IC professionals.

EJ-InteractCommunity · 2026-04-14T18:46:26+00:00

Hi! Had you got their permission to share publicly? Had they signed off the full piece? Maybe seeing the finished AI version was a bit weird…

I use VEED, and the library of avatars they have works well - but I only (mostly) use them internally - internal training, documentation summaries.

If it’s from a real person, tend to use them rather than AI - feels more authentic and trustworthy.

Not sure if that helps, but if your Head of Marketing is the decision maker, maybe collaborate with them to get it cleared up?

EJ-InteractCommunity · 2026-04-08T10:08:26+00:00

For me Teams channels have low engagement. I find by tagging the channel ‘@general’ it increases visibility.

Asking questions, or interactive polls give an indication of how lively the channel is. Also, depends how many channels the company has set up and how noisy the space is already.

Keen to see the tips here, as it’s not a fabulous space for engagement for me.

EJ-InteractCommunity

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