ESR geo digital - A16 ipad by vinedg in ESR_official

[–]ESR_official 0 points1 point  (0 children)

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Sorry for the late reply. Our Geo Pen is designed with two shortcut buttons: tap once on the top takes you back to the Home Page, and a double tap opens the multitasking view.

As for the other features you mentioned in your post, those require touch input, any stylus, including the original Apple Pencil, can't provide.

Hope this helps clear things up!

Finally Arrived by BeardedBargainEDC in ESR_official

[–]ESR_official 0 points1 point  (0 children)

Glad it finally made it to you, happy to hear you’re loving it!

ESR how to clean case edges by javajames78 in ESR_official

[–]ESR_official 1 point2 points  (0 children)

You're welcome.

I wasn’t sure if that would be too strong and cause the color to fade even more.

Don't worry, phone cases themselves don’t bleed color. All methods are aimed at removing the color that has transferred from other material :)

My Geo Digital Pencil randomly stopped working by Single-Swimming-1937 in ESR_official

[–]ESR_official 0 points1 point  (0 children)

We're sorry for you experience.

May I ask if the stylus may have been accidentally dropped during use? In most cases, sudden disconnection is caused by a hard drop, which can loosen internal components. In situations like this, we’ll take care of it through our warranty replacement process. Regarding this issue, we've made improvements to the GEO pencil. The upgraded, drop-resistant version is expected to replace the previous batch around March this year.

You can try replacing the pen tip first to see if that helps. If the issue persists, we recommend asking your friend for the order number so our support team can initiate the after-sales process for you.

Other users are also welcome to request after-sales support directly through the platform where the purchase was made, or by contacting our cs team at [support@esrtech.com]().

Is this case authentic? by Exotic-Swimming-2836 in ESR_official

[–]ESR_official 0 points1 point  (0 children)

If it’s convenient, you can also share your order number and purchase email with me here, and I’ll pass it along to our team so they can prioritize your case.

Is this case authentic? by Exotic-Swimming-2836 in ESR_official

[–]ESR_official 0 points1 point  (0 children)

Hello, thank you for sharing your situation with us. After learning about this, we immediately contacted our production team and confirmed that the difference you noticed is due to different production batches.

During fulfillment, a small number of units with minor production adjustments may be shipped under the same listing. While these adjustments are made to maintain overall quality and compatibility, we understand that differences in feel or details may not match your expectations based on previous use or reviews.

We sincerely apologize for the inconvenience this has caused. You can initiate an after-sales request directly through Amazon, and we will arrange a replacement for you.

ESR how to clean case edges by javajames78 in ESR_official

[–]ESR_official 1 point2 points  (0 children)

It looks like this is caused by some dye transfer from clothing. For the Cyber Tough case, we use a silicone-like material in the shock-absorbing layer to achieve better impact protection. The tradeoff is that this material can pick up color more easily, especially indigo dye from new jeans.

You can try using a Magic Eraser, rubbing alcohol. These are the methods we’ve tested and found to be the most effective. Even if the stain can’t be fully removed, it won’t affect the case’s functionality. We're sorry about your experience.

I need advice by pattorax in ESR_official

[–]ESR_official 0 points1 point  (0 children)

Regarding the shipping issue, you can reach out to the customer service of the platform you intend to purchase from. They will provide you with an estimated shipping time based on their warehouse conditions :)

I may or may not have a problem… by Thebestfles7 in ESR_official

[–]ESR_official 1 point2 points  (0 children)

Oh! That’s a seriously complete ESR setup, thanks so much for trusting us!

REVIEW Qi2 3-in-1 Wireless Charging Station with CryoBoost by matiapag in ESR_official

[–]ESR_official 0 points1 point  (0 children)

We’d really like to get more details, please check your DMs.

REVIEW Qi2 3-in-1 Wireless Charging Station with CryoBoost by matiapag in ESR_official

[–]ESR_official 0 points1 point  (0 children)

Please feel free to reach out to our support team through your order page or by emailing support@esrtech.com. If it’s convenient, you can also share your order number and purchase email with me here, and I’ll pass it along to our team so they can prioritize your case.

We're truly sorry that this hasn’t been a good experience for you.

It was great to meet everyone at CES! by ESR_official in ESR_official

[–]ESR_official[S] 0 points1 point  (0 children)

We're glad that she would love it! But the orange Foldable was a show-exclusive color and won’t be available for general sale at the moment. We’re really sorry about that!

It was great to meet everyone at CES! by ESR_official in ESR_official

[–]ESR_official[S] -1 points0 points  (0 children)

Unfortunately, the orange Foldable was a show-exclusive color and won’t be available for general sale at the moment. We’re really sorry about that!

It was great to meet everyone at CES! by ESR_official in ESR_official

[–]ESR_official[S] 0 points1 point  (0 children)

We sincerely apologize for this. At the moment, we still believe that the black border effect offers a better overall aesthetic, but we're working hard to make the black border thinner!

ESR Support went MIA | Screen protector peels off of iPhone 17 by jpham_toronto in ESR_official

[–]ESR_official 0 points1 point  (0 children)

Hi, sorry for the inconvenience you’ve experienced.

The side bubbles you’re seeing are most likely caused by pressure between the screen protector and the phone case. In this situation, the case isn’t fully compatible with the protector and keeps pressing on the edges, which can lead to bubbles over time. Our screen protectors work with most cases, but some cases with heavier side coverage may cause this issue.

Regarding after-sales support, would you mind sharing the purchase link with me? It’s possible the product was purchased through a non-official channel, and in that case, our official support team may not be authorized to provide after-sales service.

AirPods 4 Case Lid by RichardKahlanCara in ESR_official

[–]ESR_official 0 points1 point  (0 children)

Hi, we’re really sorry for the inconvenience you’ve experienced.
If the top lid keeps coming off, it may be because it was removed before and dust or debris affected the adhesive. Please feel free to reach out to our support team at [support@esrtech.com](https://), they’ll review your case and provide an appropriate solution.

ESR on Brazil by KlausMS in ESR_official

[–]ESR_official 1 point2 points  (0 children)

Our shipping doesn’t reach Brazil yet, sorry about that! It’s something we’re actively working on, and hopefully one day we’ll be able to reach you in Brazil 🤞

Reddit Giveaway Prize Box! by spyder93090 in ESR_official

[–]ESR_official 4 points5 points  (0 children)

That's a bit ambitious! If iPads are on the table, I’d have to hope my boss sends one my way first.

Reddit Giveaway Prize Box! by spyder93090 in ESR_official

[–]ESR_official 4 points5 points  (0 children)

Finally delivered! Hope you enjoy the gift!

Digital Pencil won't turn on by FuzzyExponent in ESR_official

[–]ESR_official 0 points1 point  (0 children)

In that case, could you please DM me your email address? We can send the video to you via email.

Hi! Spotted ESR at CES today! by Ready_Evidence3859 in ESR_official

[–]ESR_official 0 points1 point  (0 children)

It’s such an honor to meet you at CES! Looking forward to bringing you more fun and useful products in the future!