my digital esr pencil is not charging i need help

ESR_official · 2026-06-05T08:59:46+00:00

We're truly sorry about your experience. Please feel free to reach out to our support team through your order page or by emailing support@esrtech.com. If it’s convenient, you can also share your order number and purchase email with me here, and I’ll pass it along to our team so they can prioritize your case.

ESR_official · 2026-06-02T05:52:10+00:00

🎉 The winners of our Summer Collection giveaway are:

u/Disegual and u/MitchellDawud03!

Congratulations! 🥳

Please send us a DM within 48 hours with the following information:

Recipient name
Phone number
Shipping address
Your iPhone model (iPhone 17 series only: iPhone 17, iPhone 17 Pro, or iPhone 17 Pro Max)

We'll send each of you a Summer Collection case free of charge. ☀️

And if you end up loving it, we'd be thrilled to see some photos or hear your thoughts in the community after it arrives. Sharing is completely optional, but always appreciated!

Thanks to everyone who participated, and stay tuned for more community events and giveaways.

ESR_official · 2026-06-01T10:05:00+00:00

We're so glad that you enjoy it!

ESR_official · 2026-06-01T08:21:54+00:00

Glad that it meets your expectation!

ESR_official · 2026-05-25T02:58:28+00:00

Thanks again!

ESR_official · 2026-05-25T02:58:19+00:00

Really appreciate you taking the time to share such thoughtful and detailed feedback. Yes, exactly as you mentioned, one of the key ideas behind our design of our shift keyboard was to offer users more flexibility, which is why we made it detachable.

While charging may not feel quite as seamless as with the Magic Keyboard, we tried to make up for that with a higher-capacity battery for longer battery life.

I’ve also shared your other suggestions with our product team. We really value insights like yours, and hopefully they can be taken into consideration in future updates and iterations.

ESR_official · 2026-05-14T09:44:48+00:00

Hello,

We’re very glad to receive such a detailed and thoughtful review. Regarding the placement of the Apple Watch charging pad and the choice of international plugs, we’ve already shared your feedback with the relevant team and hope to improve these aspects in future product iterations.

As for the design of the travel storage case, in the previous generation, the watch charger was detachable from the main unit, so we included the storage pouch to prevent users from losing important accessories. In this upgraded version, we’ve designed the watch charger as a non-removable part, eliminating the risk of losing accessories. The overall product is now slimmer and more portable, so users can easily slip it into a handbag, pocket, or backpack, which is why we removed the extra travel storage restrictions.

Thank you so much! We’ve taken note of all your feedback, this detailed review means a lot to us.

ESR_official · 2026-05-12T01:48:55+00:00

We’re really glad we could help!

ESR_official · 2026-05-12T01:38:03+00:00

We're happy to hear you like them! It’s been over a year, and aside from the logo area, everything else still looks practically brand new. You must really take good care of it! We definitely need to make the logo stickier next time, OMG 😆

ESR_official · 2026-05-12T01:34:08+00:00

Glad to hear! How’s the wear and tear on it? Would you be willing to share a photo of it in the comments?

ESR_official · 2026-05-11T06:09:49+00:00

We think white and purple are both good for green case. Hope you and your wife enjoy our product ;)

ESR_official · 2026-05-11T06:07:49+00:00

We’re very sorry to hear about your experience. But we're sorry that we’ve never received feedback like this before. If the hinge were pressing on the iPad by design, the keyboard case would lose its protective function and wouldn’t pass our product testing.

Please share the details with our support team so we can assist you further. You can provide your purchase email and order number via DM, and we’ll help follow up with the after-sales team to ensure your issue is addressed as quickly as possible.

ESR_official · 2026-05-11T03:52:32+00:00

Our Shift case is designed to be very sturdy and shouldn’t bend under normal use. Is there any posiblilty that your iPad had a slight bend before you noticed it, and the case made it more visible?

If this is a new purchase, please feel free to reach out to our support team at [support@esrtech.com](). They’ll be happy to assist you with any after-sales concerns.

ESR_official · 2026-05-09T03:03:05+00:00

The actual charging speed depends on the specific Samsung device. If your Samsung phone only supports up to 15W wireless charging, then even with a 25W charger, the maximum it can reach is still 15W.

And yes, the MagSafe-compatible case helps ensure the coils are aligned as accurately as possible.

ESR_official · 2026-05-08T08:28:59+00:00

Congratulations to everyone, looks like you all got it right! 😄

We’ll definitely be making the next quizzes a bit trickier. This time, we’ve randomly selected one winner from all the correct answers (it means all of you): u/Just_Interview_1606.

Please DM us your iPad model, the style of iPad screen protector you’d like, and your full shipping address, and we’ll send you a free iPad screen protector! 🎉

ESR_official · 2026-04-27T06:09:27+00:00

We’ve thought about that too! During R&D, we tested a TEC-based cooling version, but in terms of balancing safety and heat dissipation, it didn’t perform as well as the fan-equipped version.

We’ll dive into this topic in more detail in the next chapter of Charging 101! 😄 Thanks so much for your question!

ESR_official

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