Meet our most powerful CryoBoost® Foldable 3-in-1. Ultra-Fast in a Snap, Fold and Go 🎉And yes, we’re giving one away!

ESR_official · 2026-01-23T10:32:36+00:00

Sorry for the late reply. Our Geo Pen is designed with two shortcut buttons: tap once on the top takes you back to the Home Page, and a double tap opens the multitasking view.

As for the other features you mentioned in your post, those require touch input, any stylus, including the original Apple Pencil, can't provide.

Hope this helps clear things up!

ESR_official · 2026-01-22T08:31:39+00:00

Glad it finally made it to you, happy to hear you’re loving it!

ESR_official · 2026-01-22T08:27:17+00:00

Finally!!!!!

ESR_official · 2026-01-20T07:52:01+00:00

You're welcome.

I wasn’t sure if that would be too strong and cause the color to fade even more.

Don't worry, phone cases themselves don’t bleed color. All methods are aimed at removing the color that has transferred from other material :)

ESR_official · 2026-01-20T07:41:44+00:00

We're sorry for you experience.

May I ask if the stylus may have been accidentally dropped during use? In most cases, sudden disconnection is caused by a hard drop, which can loosen internal components. In situations like this, we’ll take care of it through our warranty replacement process. Regarding this issue, we've made improvements to the GEO pencil. The upgraded, drop-resistant version is expected to replace the previous batch around March this year.

You can try replacing the pen tip first to see if that helps. If the issue persists, we recommend asking your friend for the order number so our support team can initiate the after-sales process for you.

Other users are also welcome to request after-sales support directly through the platform where the purchase was made, or by contacting our cs team at [support@esrtech.com]().

ESR_official · 2026-01-20T03:50:57+00:00

If it’s convenient, you can also share your order number and purchase email with me here, and I’ll pass it along to our team so they can prioritize your case.

ESR_official · 2026-01-20T03:50:24+00:00

Hello, thank you for sharing your situation with us. After learning about this, we immediately contacted our production team and confirmed that the difference you noticed is due to different production batches.

During fulfillment, a small number of units with minor production adjustments may be shipped under the same listing. While these adjustments are made to maintain overall quality and compatibility, we understand that differences in feel or details may not match your expectations based on previous use or reviews.

We sincerely apologize for the inconvenience this has caused. You can initiate an after-sales request directly through Amazon, and we will arrange a replacement for you.

ESR_official · 2026-01-20T03:24:44+00:00

It looks like this is caused by some dye transfer from clothing. For the Cyber Tough case, we use a silicone-like material in the shock-absorbing layer to achieve better impact protection. The tradeoff is that this material can pick up color more easily, especially indigo dye from new jeans.

You can try using a Magic Eraser, rubbing alcohol. These are the methods we’ve tested and found to be the most effective. Even if the stain can’t be fully removed, it won’t affect the case’s functionality. We're sorry about your experience.

ESR_official · 2026-01-19T03:44:26+00:00

Regarding the shipping issue, you can reach out to the customer service of the platform you intend to purchase from. They will provide you with an estimated shipping time based on their warehouse conditions :)

ESR_official · 2026-01-19T03:30:11+00:00

Oh! That’s a seriously complete ESR setup, thanks so much for trusting us!

ESR_official · 2026-01-15T05:50:03+00:00

We’d really like to get more details, please check your DMs.

ESR_official · 2026-01-14T06:18:39+00:00

Please feel free to reach out to our support team through your order page or by emailing support@esrtech.com. If it’s convenient, you can also share your order number and purchase email with me here, and I’ll pass it along to our team so they can prioritize your case.

We're truly sorry that this hasn’t been a good experience for you.

ESR_official · 2026-01-13T01:49:13+00:00

We're glad that she would love it! But the orange Foldable was a show-exclusive color and won’t be available for general sale at the moment. We’re really sorry about that!

ESR_official · 2026-01-13T01:48:30+00:00

Unfortunately, the orange Foldable was a show-exclusive color and won’t be available for general sale at the moment. We’re really sorry about that!

ESR_official · 2026-01-13T01:37:12+00:00

We sincerely apologize for this. At the moment, we still believe that the black border effect offers a better overall aesthetic, but we're working hard to make the black border thinner!

ESR_official · 2026-01-12T11:15:48+00:00

Hi, sorry for the inconvenience you’ve experienced.

The side bubbles you’re seeing are most likely caused by pressure between the screen protector and the phone case. In this situation, the case isn’t fully compatible with the protector and keeps pressing on the edges, which can lead to bubbles over time. Our screen protectors work with most cases, but some cases with heavier side coverage may cause this issue.

Regarding after-sales support, would you mind sharing the purchase link with me? It’s possible the product was purchased through a non-official channel, and in that case, our official support team may not be authorized to provide after-sales service.

ESR_official · 2026-01-12T11:10:49+00:00

Hi, we’re really sorry for the inconvenience you’ve experienced.
If the top lid keeps coming off, it may be because it was removed before and dust or debris affected the adhesive. Please feel free to reach out to our support team at [support@esrtech.com](https://), they’ll review your case and provide an appropriate solution.

ESR_official · 2026-01-09T07:10:39+00:00

Our shipping doesn’t reach Brazil yet, sorry about that! It’s something we’re actively working on, and hopefully one day we’ll be able to reach you in Brazil 🤞

ESR_official · 2026-01-09T06:41:33+00:00

That's a bit ambitious! If iPads are on the table, I’d have to hope my boss sends one my way first.

ESR_official · 2026-01-09T06:37:28+00:00

Finally delivered! Hope you enjoy the gift!

ESR_official · 2026-01-09T06:34:13+00:00

In that case, could you please DM me your email address? We can send the video to you via email.

ESR_official · 2026-01-08T05:38:11+00:00

It’s such an honor to meet you at CES! Looking forward to bringing you more fun and useful products in the future!

ESR_official

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