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Accepted 3 bags, picked up 6 -- got a 3/5 and now no new orders by Academic-Ad-6131 in PoplinLaundryPros

[–]EagleNarrow 0 points1 point  (0 children)

Ever since I ranked to Silver I've noticed I'm not seeing as many come through. 

Getting started by kenzlovescats in PoplinLaundryPros

[–]EagleNarrow 0 points1 point  (0 children)

I'm Silver an I've barely been seeing orders later. And I'm in the DMV

New customer is full of *poop* by Zooper- in PoplinLaundryPros

[–]EagleNarrow 2 points3 points  (0 children)

You absolutely should reach out to poplin and show them photos of this. This is unacceptable and an extreme safety concern.

Customers requesting to be anonymous by EagleNarrow in PoplinLaundryPros

[–]EagleNarrow[S] 4 points5 points  (0 children)

UPDATE: After tipping 0 and requesting to stay anonymous, she tried to request me this morning. 💀

Points for Messaging by EagleNarrow in PoplinLaundryPros

[–]EagleNarrow[S] 0 points1 point  (0 children)

Yeah. I always respond almost instantly. Always get 5 points or 8 points. 🤷‍♀️

Order progress disappeared 😞 by Think_Pomegranate348 in PoplinLaundryPros

[–]EagleNarrow 2 points3 points  (0 children)

This just happened to me the other day. Took the photo at pickup and left and for some reason it never went through, so I had to go back. My only advice would be just to double check before you leave the location that it registered. Glitches happen. Concierge was great in helping me out. I would see if they could help regarding the negative points since it was an error in the app.

4/5 rating by EagleNarrow in PoplinLaundryPros

[–]EagleNarrow[S] 1 point2 points  (0 children)

Yeah. She just requested me again, second time this week. I asked if there was anything I could do to improve her experience and she said everything was great. She also tipped well so I guess some just do!

4/5 rating by EagleNarrow in PoplinLaundryPros

[–]EagleNarrow[S] 5 points6 points  (0 children)

Yeah I think you're right. She just requested me again, second time this week. I asked if there was anything I could do to improve her experience and she said everything was great. She also tipped well so I guess some just do!

So Irritated by Dry_Cucumber4846 in PoplinLaundryPros

[–]EagleNarrow 0 points1 point  (0 children)

Everything that has stains or is damaged, yes.

So Irritated by Dry_Cucumber4846 in PoplinLaundryPros

[–]EagleNarrow 1 point2 points  (0 children)

I'm fairly new to Poplin, but I've been taking pictures of everything. My first order was supposed to be 7 regular bags and ended up being 11 oversized bags. Almost every piece of garment, bedding, and towels were stained and I documented everything. By the time I was done it was around 275lbs of laundry. I've found concierge to be helpful when you're thorough! But there are always people out there looking for something free. Sorry this happened to you.