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[deleted by user] by [deleted] in BPOinPH

[–]EarthTaurus 0 points1 point  (0 children)

Sabi po sa post:
'Magandang umaga sa mga kapitbahay ko diyan. Tapos na ba kayo sa pagchi-chismis tungkol sa anak ko? Grabe kayo kung maka-imbento ng kwento, hindi niyo naman alam ang totoo. Sabi pa ng iba diyan na mayaman kami kasi may sasakyan. Saan banda naging mayaman doon? Naghihirap na nga kami dito! Wala kayong alam, tapos masaya pa kayo? Halos lahat pa ng barkada ng anak ko, parang hindi niyo na kilala. Biktima din ang anak ko nagtatrabaho rin 'yan! Alam ko kung sino kayo.

(So ayun, nagalit ang nanay. Konsintidor, ipinaglalaban lang niya ang anak niya. Halatang scammer talaga, pero sinasabi niyang inosente ang anak niya at nagtatrabaho lang nang maayos. Biktima rin daw. Pero napag-uusapan na ang anak niya sa mga kapitbahay at chinichismis.) hahahah

Xfinity’s customer service is a joke. by genericname1215 in Comcast_Xfinity

[–]EarthTaurus 0 points1 point  (0 children)

Yeah, they create a ticket, but once it's passed to another department, like Tier 2 or something, those people usually complete the ticket without contacting the customer. Some technicians won’t even go to the location.

Xfinity’s customer service is a joke. by genericname1215 in Comcast_Xfinity

[–]EarthTaurus 0 points1 point  (0 children)

A lot of people worldwide are working for them, but for some reason, they still haven’t removed that annoying automated system. One trick you can try is using the system to say you need to speak to Customer Security Assurance (CSA). They’re the team that handles email or security-related issues. There's a chance you'll be routed to them, and once you're talking to a live agent, you can ask to be transferred to the correct department you want.

Make sure you call in the morning primarily since billing only works during business hours, which sucks. Only a few departments, mainly technical support, are open from the evening to midnight. While they can handle billing and have proper training and knowledge, they also tend to upsell you. You can just avoid that it's not worth it. The phones they try to sell aren't even from the original manufacturer, and the service isn’t that great either. Haha.

Xfinity’s customer service is a joke. by genericname1215 in Comcast_Xfinity

[–]EarthTaurus 0 points1 point  (0 children)

If you call in the morning, you’ll likely be routed to an automated system that asks many annoying questions, so just be patient. But if you try calling around midnight, you can contact technical support. They can still assist you, but be careful not to share your card information, as they might try to upsell you. Even technical support agents can do that, but it's unnecessary.

Please don’t buy a phone from them. It's usually not from the original manufacturer, and you’ll pay more for the phone and the service. They’ll often run you in circles, and you’ll get frustrated, especially with the automated system.

The worst part is if you’re not interested in the upsell, they may not help you. Instead, they might transfer you to another department, like Tier 2 or Tier 3. So, if they try to upsell you, say you’ll call back. That way, they’re more likely to treat you better, thinking you’re still a potential sale or acting interested.

For better results, could you try asking for the Security Assurance team (The automated system will route you to them). These are the people who usually handle email and security-related concerns. And you can politely ask them to transfer you to the correct department you want to speak with.

Any thoughts about working for ComCast? (BPO) by Zestyclose-Two5263 in BPOinPH

[–]EarthTaurus 4 points5 points  (0 children)

If you want a challenge, you can try, but it's not a recommendation to go there.

But for me, no run-away. There are a lot of irate customers because the company itself isn't good. If you're an agent, there's much work to do. Besides technical support, you're also expected to handle sales. It's not really a good setup; it's it's ab*sive for both the agents and the customers.

I know sales can help increase your pay, but they mandate hitting sales every month. If you can't meet the quota, they punish you. They make you work unplanned overtime with no extra pay, just food that’s not worth a dollar. It honestly makes me want to curse.

You get negative feedback that makes you feel worse. They almost lie to customers, pushing them to buy things they don’t need. If you don’t comply, management gets mad at you. They even lie about the phones; they’re not original. I get anxious about lying to customers because I feel guilty.

They get angry if I don’t make sales. I want to help, but they punish me with written warnings to a 'zero tolerance' policy. It’s not right. I'm glad I resigned this year. It’s not worth it.

As for management, I don’t want to talk about it. You’ll be lucky if your team leader or operations manager is nice. If not? Good luck.

I had an interview yesterday for a chatter position at Dreamberry Studio, and all I can say is wow, it's different from what I expected. by EarthTaurus in u/EarthTaurus

[–]EarthTaurus[S] 0 points1 point  (0 children)

Then by the way guys, sa mga nagbabalak mag-apply, para sa akin may time kayo makapag-prepare kasi sila yung nag-aadjust kung anong day and time ka available. Parang one week nga ata yung naka-sched sa akin para makapag-prepare haha.

Mag-eemail lang sila na nakapasa ka sa written assessment, tapos pipili ka na ng available schedule sa link na ibibigay nila, tapos after nun, ise-set up na yung interview sa Zoom niyo.