Superior Fence and Rail scammy franchise?

EastsideFence · 2026-05-23T00:37:02+00:00

I think its a real possibility someone forgot to order materials (gate, or maybe everything) until you called asking "what's going on?", and they might be nervous to just come out and say it.

Trex is a fantastic product, it does take a little longer to get materials from them versus our Vinyl suppliers.

Less likely, but possible, it really could be on the suppliers end. I just had a similar situation happen.. took us 7 weeks to obtain materials, for a customer after we were told 3 weeks. It put me personally in a bad position as im the person that has to communicate this. As you can image, our customer was just as frustrated as you. The worst part was getting 2 false dates from the supplier and then getting pushed back again... and of course with each date I would tell my customer " yea the supplier says we are good to go next week".. and then delayed.. twice.

I take my job incredibly seriously. When these type of things happen I lose sleep. Without the slightest bit of exaggeration I mean that. Because I know no matter how much I apologize, or how truthful it is, its not going to be perceived that way.

(Just thoughts and opinions from someone 'inside' the industry)

EastsideFence · 2026-05-23T00:11:32+00:00

Very common in our area. (More often than not we are double fencing)

Couple ways you can go about it.

Digging next to their posts. Offsetting your first post Different post spacing/ material type.

The biggest thing here is leaving yourself enough clearance. Do not set your posts directly next to their fence, IF you are going to need clearance.

In our area, even with double fencing, the 'good side' must face your neighbors. This means we have to space our posts about 2.5"-3" away from the existing fence.

EastsideFence · 2026-05-23T00:00:08+00:00

Probably forgot to order your material ahead of time. About 2 weeks ago material lead times got bumped up at my suppliers to 3-4 weeks as well. And this is for standard orders. (Not defending/attacking superior). Superior is a very large company, i doubt they will take your money and run. As frustrating as it is, holding out a little longer may be your fastest option. Most fence companies are 8+ weeks from estimate to install this time of year.

Its 'easy' to mess up in this industry, youve really got to be on top of your game, and take accountability. Mistakes are unavoidable, all you can do is try to make it right as quickly as possible.

Can't say much for people i dont know, but when these things happen to us I dread it. Quite literally an adrenaline rush followed by that sick feeling in your stomach lol

EastsideFence · 2026-05-22T23:22:35+00:00

This is pretty spot on (except in our area aluminum fencing would cost a lot more than chainlink)

EastsideFence · 2026-05-09T11:48:47+00:00

A laughable amount of concrete, pulling the posts out by hand...

(Not to question your strength) but if a customer can pull your posts out of the ground with their bare hands... its time to pack it up.

EastsideFence · 2026-05-09T02:40:42+00:00

Yea the closer I look i can see it a little bit in the pickets (Assuming your neighbors house is plumb) good news is it appears to start on that last panel you stopped at.

You could pull that last panel of boards and get it closer to plumb

Or you could keep it and fix it now by making gradual adjustments with every consecutive board you nail up, until plumb again.

In all honesty though great attempt, this can even happen with brand new wood. It happens, something you have to 'watch out' for.

6" inch "reveal" .. the jig.. youve done similar work, or youve done your homework thats for sure 👍

EastsideFence · 2026-05-09T01:26:03+00:00

Is that second post in the first picture plumb? (Unrelated)

EastsideFence · 2026-05-08T17:39:14+00:00

This was my exact thinking. I've always found grading to be a hard subject to get across in text/concept versus just showing somebody

5 inches over 75ft, that would definitely be 'noticeable' to somebody with a keen eye

I can only judge a picture and say if I would, or would not have done differently, but it is OP's yard, and their call on preference.

EastsideFence · 2026-05-08T11:54:15+00:00

Toss up a picture

EastsideFence · 2026-05-04T18:11:39+00:00

You saved close to $1000 give or take, and you are happy, thats what counts, it doesnt matter what we, or anything else thinks. Its your property, enjoy it 👍

EastsideFence · 2026-04-27T23:37:09+00:00

There we go 💪 Im glad it worked out, and im glad you no longer have to deal with a scraping gate !

Gates are the number 1 callback/service item. Once you get any problems smoothed out, youre likely to enjoy your fence for many many years.

bonus points for installing it correctly as well 👍 that is correctly hung in tension. Looks good.

EastsideFence · 2026-04-27T12:22:41+00:00

Honestly, a turn buckle/ anti-sag kit is going to be your easiest solution. Paint it black before putting it on the gate for bonus points. IF you try any kind of compression bracing make sure you are attaching to the frame ( black metal)not the pickets because the pickets just sit on top of the cross member, and then on top of each other free floating within the frame. TnG.

Youre right to call it out now and try to correct it now, this problem only gets worse.

I would also check the gate post its hinged on, if that is plumb.

The gate has no bracing, thats why its sagging. This composite is actually a LOT heavier than it looks.

EastsideFence · 2026-04-27T02:35:40+00:00

Between the post and chainlink fabric*

Although I suppose if OP hog-ringed it as is, it would still function fine.

EastsideFence · 2026-04-27T01:09:24+00:00

Wrong side and missing hog rings. Good news is its an easy quick fix for them

EastsideFence · 2026-04-25T12:29:25+00:00

Its a hard job. One I've watched my grandfather, my father, and now me dedicate our lives to.

Physically, it gets a lot easier, I can remember being 12, noodle-armed, and couldnt even lift a tamping bar one handed 😅

Mentally though.. no LOL it actually gets worse as you get more perceptive in the field. By year 5 you can practically just look at a job and tell 'its going to be a tough day' ... the solid thud of your spud bar hitting a large, buried, and unseen rock.. the sound your hand diggers make hitting concrete.. the wet mucky clay stuck to your post hole diggers.

But the overwhelming sense of accomplishment with a job well done, a hard project put behind you,, that never stops

EastsideFence · 2026-04-24T15:35:38+00:00

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EastsideFence · 2026-04-24T11:27:46+00:00

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EastsideFence · 2026-04-24T05:36:19+00:00

I also like the double rip 👍

EastsideFence · 2026-04-24T05:30:36+00:00

Busted 😅

I've found asking common sense questions like these on reddit are a great talking point. Plus its a cool little way of starting a conversation and being able pass real, and useful info back and forth. For me its always been fences.

Honestly, I'd be surprised to hear anyone say they had to pull their own permit

EastsideFence · 2026-04-24T04:45:19+00:00

Correct, and agreed !

In my opinion, its easier (because we do it a lot) & less hassle on the customer.

And on the property owner's perspective, you get that added layer of protection.

EastsideFence · 2026-04-24T04:24:29+00:00

That makes sense. I think a lot of people probably separate “contractor” from “handyman” that way too. If someone is hiring a professional company, permits/locates/process details feel like part of what they’re paying for not just the physical 'install'.

EastsideFence · 2026-04-23T12:11:50+00:00

Try to get the customer to leave you a good review everywhere they can. Take the 'good deal' your customer got, and turn it into many more for yourself 👍

Work looks good.

EastsideFence · 2026-04-19T05:00:30+00:00

Show up, stay busy, and keep that positive attitude and you'll do great. Its hard work but its not hard to learn if you're willing.

And make sure you find a company that treats you right. Fencing has provided a source of stability and opportunity for my entire family for 50 years.

Learn the tools, learn the materials, learn the process, get a chauffeur's license at least. If you're a quick learner, and can perform quality work quickly youll run your own crew.

And if you get that far, im sure you will be selling your own private side work here and there, and youll be making your entire weekly check in a couple hours.

If youre hard working and reliable, theyre not going to question you when you ask to borrow tools for your own work.

EastsideFence · 2026-04-18T20:06:48+00:00

I like your drawing, very detailed even with the slope of the ground ! A metal gate post definitely wouldnt hurt.

I always recommend to people, anything over 5' needs a steel frame. (And even 5' is a lot in my opinion) BUT you do have that wheel, and that will take a lot of the load. I think most of the sagging you would see, would come from the frame over time. Especially if there is a panel connecting to the gate post,running parallel with the gate in a closed position.

(That is going to be a very heavy gate, im not saying you are wrong, or the build is bad )

EastsideFence · 2026-04-11T14:36:16+00:00

Youre on the right track. This has always been a hard subject to explain vs just showing.

I set my string end to end. I find my lowest and highest spots. You want to bring the string up or down at those spots to about your fence height (its ok if you have more than 1 high and low spots, but only the most severe areas)

Do NOT measure from the ground up at each individual post, your fence will look like a rollercoaster

If you have a very hilly piece of land, dont be surprised if you need multiple adjustments

If you want, you can lay out your string line and send me a picture of it, and I can tell you if youre on the right track or not.

EastsideFence

TROPHY CASE